{\rtf1\adeflang1025\ansi\ansicpg1252\uc1\adeff0\deff0\stshfdbch31505\stshfloch31506\stshfhich31506\stshfbi0\deflang1033\deflangfe1033\themelang1033\themelangfe0\themelangcs0{\fonttbl{\f0\fbidi \froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman{\*\falt Times New Roman};}
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{\f10\fbidi \fnil\fcharset2\fprq2{\*\panose 05000000000000000000}Wingdings{\*\falt Symbol};}{\f34\fbidi \froman\fcharset0\fprq2{\*\panose 02040503050406030204}Cambria Math{\*\falt Calisto MT};}
{\f37\fbidi \fswiss\fcharset0\fprq2{\*\panose 020f0502020204030204}Calibri{\*\falt Times New Roman};}{\flomajor\f31500\fbidi \froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman{\*\falt Times New Roman};}
{\fdbmajor\f31501\fbidi \froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman{\*\falt Times New Roman};}{\fhimajor\f31502\fbidi \froman\fcharset0\fprq2{\*\panose 02040503050406030204}Cambria;}
{\fbimajor\f31503\fbidi \froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman{\*\falt Times New Roman};}{\flominor\f31504\fbidi \froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman{\*\falt Times New Roman};}
{\fdbminor\f31505\fbidi \froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman{\*\falt Times New Roman};}{\fhiminor\f31506\fbidi \fswiss\fcharset0\fprq2{\*\panose 020f0502020204030204}Calibri{\*\falt Times New Roman};}
{\fbiminor\f31507\fbidi \froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman{\*\falt Times New Roman};}{\f39\fbidi \froman\fcharset238\fprq2 Times New Roman CE{\*\falt Times New Roman};}
{\f40\fbidi \froman\fcharset204\fprq2 Times New Roman Cyr{\*\falt Times New Roman};}{\f42\fbidi \froman\fcharset161\fprq2 Times New Roman Greek{\*\falt Times New Roman};}{\f43\fbidi \froman\fcharset162\fprq2 Times New Roman Tur{\*\falt Times New Roman};}
{\f44\fbidi \froman\fcharset177\fprq2 Times New Roman (Hebrew){\*\falt Times New Roman};}{\f45\fbidi \froman\fcharset178\fprq2 Times New Roman (Arabic){\*\falt Times New Roman};}
{\f46\fbidi \froman\fcharset186\fprq2 Times New Roman Baltic{\*\falt Times New Roman};}{\f47\fbidi \froman\fcharset163\fprq2 Times New Roman (Vietnamese){\*\falt Times New Roman};}
{\f59\fbidi \fmodern\fcharset238\fprq1 Courier New CE{\*\falt Courier New};}{\f60\fbidi \fmodern\fcharset204\fprq1 Courier New Cyr{\*\falt Courier New};}{\f62\fbidi \fmodern\fcharset161\fprq1 Courier New Greek{\*\falt Courier New};}
{\f63\fbidi \fmodern\fcharset162\fprq1 Courier New Tur{\*\falt Courier New};}{\f64\fbidi \fmodern\fcharset177\fprq1 Courier New (Hebrew){\*\falt Courier New};}{\f65\fbidi \fmodern\fcharset178\fprq1 Courier New (Arabic){\*\falt Courier New};}
{\f66\fbidi \fmodern\fcharset186\fprq1 Courier New Baltic{\*\falt Courier New};}{\f67\fbidi \fmodern\fcharset163\fprq1 Courier New (Vietnamese){\*\falt Courier New};}{\f379\fbidi \froman\fcharset238\fprq2 Cambria Math CE{\*\falt Calisto MT};}
{\f380\fbidi \froman\fcharset204\fprq2 Cambria Math Cyr{\*\falt Calisto MT};}{\f382\fbidi \froman\fcharset161\fprq2 Cambria Math Greek{\*\falt Calisto MT};}{\f383\fbidi \froman\fcharset162\fprq2 Cambria Math Tur{\*\falt Calisto MT};}
{\f386\fbidi \froman\fcharset186\fprq2 Cambria Math Baltic{\*\falt Calisto MT};}{\f409\fbidi \fswiss\fcharset238\fprq2 Calibri CE{\*\falt Times New Roman};}{\f410\fbidi \fswiss\fcharset204\fprq2 Calibri Cyr{\*\falt Times New Roman};}
{\f412\fbidi \fswiss\fcharset161\fprq2 Calibri Greek{\*\falt Times New Roman};}{\f413\fbidi \fswiss\fcharset162\fprq2 Calibri Tur{\*\falt Times New Roman};}{\f416\fbidi \fswiss\fcharset186\fprq2 Calibri Baltic{\*\falt Times New Roman};}
{\flomajor\f31508\fbidi \froman\fcharset238\fprq2 Times New Roman CE{\*\falt Times New Roman};}{\flomajor\f31509\fbidi \froman\fcharset204\fprq2 Times New Roman Cyr{\*\falt Times New Roman};}
{\flomajor\f31511\fbidi \froman\fcharset161\fprq2 Times New Roman Greek{\*\falt Times New Roman};}{\flomajor\f31512\fbidi \froman\fcharset162\fprq2 Times New Roman Tur{\*\falt Times New Roman};}
{\flomajor\f31513\fbidi \froman\fcharset177\fprq2 Times New Roman (Hebrew){\*\falt Times New Roman};}{\flomajor\f31514\fbidi \froman\fcharset178\fprq2 Times New Roman (Arabic){\*\falt Times New Roman};}
{\flomajor\f31515\fbidi \froman\fcharset186\fprq2 Times New Roman Baltic{\*\falt Times New Roman};}{\flomajor\f31516\fbidi \froman\fcharset163\fprq2 Times New Roman (Vietnamese){\*\falt Times New Roman};}
{\fdbmajor\f31518\fbidi \froman\fcharset238\fprq2 Times New Roman CE{\*\falt Times New Roman};}{\fdbmajor\f31519\fbidi \froman\fcharset204\fprq2 Times New Roman Cyr{\*\falt Times New Roman};}
{\fdbmajor\f31521\fbidi \froman\fcharset161\fprq2 Times New Roman Greek{\*\falt Times New Roman};}{\fdbmajor\f31522\fbidi \froman\fcharset162\fprq2 Times New Roman Tur{\*\falt Times New Roman};}
{\fdbmajor\f31523\fbidi \froman\fcharset177\fprq2 Times New Roman (Hebrew){\*\falt Times New Roman};}{\fdbmajor\f31524\fbidi \froman\fcharset178\fprq2 Times New Roman (Arabic){\*\falt Times New Roman};}
{\fdbmajor\f31525\fbidi \froman\fcharset186\fprq2 Times New Roman Baltic{\*\falt Times New Roman};}{\fdbmajor\f31526\fbidi \froman\fcharset163\fprq2 Times New Roman (Vietnamese){\*\falt Times New Roman};}
{\fhimajor\f31528\fbidi \froman\fcharset238\fprq2 Cambria CE;}{\fhimajor\f31529\fbidi \froman\fcharset204\fprq2 Cambria Cyr;}{\fhimajor\f31531\fbidi \froman\fcharset161\fprq2 Cambria Greek;}{\fhimajor\f31532\fbidi \froman\fcharset162\fprq2 Cambria Tur;}
{\fhimajor\f31535\fbidi \froman\fcharset186\fprq2 Cambria Baltic;}{\fbimajor\f31538\fbidi \froman\fcharset238\fprq2 Times New Roman CE{\*\falt Times New Roman};}
{\fbimajor\f31539\fbidi \froman\fcharset204\fprq2 Times New Roman Cyr{\*\falt Times New Roman};}{\fbimajor\f31541\fbidi \froman\fcharset161\fprq2 Times New Roman Greek{\*\falt Times New Roman};}
{\fbimajor\f31542\fbidi \froman\fcharset162\fprq2 Times New Roman Tur{\*\falt Times New Roman};}{\fbimajor\f31543\fbidi \froman\fcharset177\fprq2 Times New Roman (Hebrew){\*\falt Times New Roman};}
{\fbimajor\f31544\fbidi \froman\fcharset178\fprq2 Times New Roman (Arabic){\*\falt Times New Roman};}{\fbimajor\f31545\fbidi \froman\fcharset186\fprq2 Times New Roman Baltic{\*\falt Times New Roman};}
{\fbimajor\f31546\fbidi \froman\fcharset163\fprq2 Times New Roman (Vietnamese){\*\falt Times New Roman};}{\flominor\f31548\fbidi \froman\fcharset238\fprq2 Times New Roman CE{\*\falt Times New Roman};}
{\flominor\f31549\fbidi \froman\fcharset204\fprq2 Times New Roman Cyr{\*\falt Times New Roman};}{\flominor\f31551\fbidi \froman\fcharset161\fprq2 Times New Roman Greek{\*\falt Times New Roman};}
{\flominor\f31552\fbidi \froman\fcharset162\fprq2 Times New Roman Tur{\*\falt Times New Roman};}{\flominor\f31553\fbidi \froman\fcharset177\fprq2 Times New Roman (Hebrew){\*\falt Times New Roman};}
{\flominor\f31554\fbidi \froman\fcharset178\fprq2 Times New Roman (Arabic){\*\falt Times New Roman};}{\flominor\f31555\fbidi \froman\fcharset186\fprq2 Times New Roman Baltic{\*\falt Times New Roman};}
{\flominor\f31556\fbidi \froman\fcharset163\fprq2 Times New Roman (Vietnamese){\*\falt Times New Roman};}{\fdbminor\f31558\fbidi \froman\fcharset238\fprq2 Times New Roman CE{\*\falt Times New Roman};}
{\fdbminor\f31559\fbidi \froman\fcharset204\fprq2 Times New Roman Cyr{\*\falt Times New Roman};}{\fdbminor\f31561\fbidi \froman\fcharset161\fprq2 Times New Roman Greek{\*\falt Times New Roman};}
{\fdbminor\f31562\fbidi \froman\fcharset162\fprq2 Times New Roman Tur{\*\falt Times New Roman};}{\fdbminor\f31563\fbidi \froman\fcharset177\fprq2 Times New Roman (Hebrew){\*\falt Times New Roman};}
{\fdbminor\f31564\fbidi \froman\fcharset178\fprq2 Times New Roman (Arabic){\*\falt Times New Roman};}{\fdbminor\f31565\fbidi \froman\fcharset186\fprq2 Times New Roman Baltic{\*\falt Times New Roman};}
{\fdbminor\f31566\fbidi \froman\fcharset163\fprq2 Times New Roman (Vietnamese){\*\falt Times New Roman};}{\fhiminor\f31568\fbidi \fswiss\fcharset238\fprq2 Calibri CE{\*\falt Times New Roman};}
{\fhiminor\f31569\fbidi \fswiss\fcharset204\fprq2 Calibri Cyr{\*\falt Times New Roman};}{\fhiminor\f31571\fbidi \fswiss\fcharset161\fprq2 Calibri Greek{\*\falt Times New Roman};}
{\fhiminor\f31572\fbidi \fswiss\fcharset162\fprq2 Calibri Tur{\*\falt Times New Roman};}{\fhiminor\f31575\fbidi \fswiss\fcharset186\fprq2 Calibri Baltic{\*\falt Times New Roman};}
{\fbiminor\f31578\fbidi \froman\fcharset238\fprq2 Times New Roman CE{\*\falt Times New Roman};}{\fbiminor\f31579\fbidi \froman\fcharset204\fprq2 Times New Roman Cyr{\*\falt Times New Roman};}
{\fbiminor\f31581\fbidi \froman\fcharset161\fprq2 Times New Roman Greek{\*\falt Times New Roman};}{\fbiminor\f31582\fbidi \froman\fcharset162\fprq2 Times New Roman Tur{\*\falt Times New Roman};}
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{\fbiminor\f31585\fbidi \froman\fcharset186\fprq2 Times New Roman Baltic{\*\falt Times New Roman};}{\fbiminor\f31586\fbidi \froman\fcharset163\fprq2 Times New Roman (Vietnamese){\*\falt Times New Roman};}}{\colortbl;\red0\green0\blue0;
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\par \hich\af0\dbch\af31505\loch\f0 PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD
\par \hich\af0\dbch\af31505\loch\f0 OF A MASTER DEGREE IN MANAGEMENT STUDIES
\par \hich\af0\dbch\af31505\loch\f0 (PROCUREMENT AND SUPPLY CHAIN
\par \hich\af0\dbch\af31505\loch\f0 MANAGEMENT) OF UGANDA
\par \hich\af0\dbch\af31505\loch\f0 `MANAGEMENT INSTITUTE
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid14904093 {\shp{\*\shpinst\shpleft3960\shptop1573\shpright5640\shpbottom2473\shpfhdr0\shpbxcolumn\shpbxignore\shpbypara\shpbyignore\shpwr3\shpwrk0\shpfblwtxt0\shpz5\shplid1029
{\sp{\sn shapeType}{\sv 1}}{\sp{\sn fFlipH}{\sv 0}}{\sp{\sn fFlipV}{\sv 0}}{\sp{\sn fLine}{\sv 0}}{\sp{\sn dhgt}{\sv 251664384}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLeftLine}{\sv 0}}{\sp{\sn fTopLine}{\sv 0}}{\sp{\sn fRightLine}{\sv 0}}
{\sp{\sn fBottomLine}{\sv 0}}{\sp{\sn fLayoutInCell}{\sv 1}}}{\shprslt{\*\do\dobxcolumn\dobypara\dodhgt8197\dprect\dpx3960\dpy1573\dpxsize1680\dpysize900
\dpfillfgcr255\dpfillfgcg255\dpfillfgcb255\dpfillbgcr255\dpfillbgcg255\dpfillbgcb255\dpfillpat1\dplinehollow}}}
{\shp{\*\shpinst\shpleft-193\shptop546\shpright9435\shpbottom1256\shpfhdr0\shpbxcolumn\shpbxignore\shpbypara\shpbyignore\shpwr3\shpwrk0\shpfblwtxt0\shpz1\shplid1030{\sp{\sn shapeType}{\sv 1}}{\sp{\sn fFlipH}{\sv 0}}{\sp{\sn fFlipV}{\sv 0}}
{\sp{\sn fLine}{\sv 0}}{\sp{\sn dhgt}{\sv 251660288}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLeftLine}{\sv 0}}{\sp{\sn fTopLine}{\sv 0}}{\sp{\sn fRightLine}{\sv 0}}
{\sp{\sn fBottomLine}{\sv 0}}{\sp{\sn fLayoutInCell}{\sv 1}}}{\shprslt{\*\do\dobxcolumn\dobypara\dodhgt8193\dprect\dpx-193\dpy546\dpxsize9628\dpysize710
\dpfillfgcr255\dpfillfgcg255\dpfillfgcb255\dpfillbgcr255\dpfillbgcg255\dpfillbgcb255\dpfillpat1\dplinehollow}}}}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid2110859 \hich\af0\dbch\af31505\loch\f0 FEBRUARY, 2012}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \sect }\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj \pard\plain \ltrpar\s1\qc \li0\ri0\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 
\ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412495}{\*\bkmkstart _Toc318414149}\hich\af0\dbch\af31505\loch\f0 DECLARATION
{\*\bkmkend _Toc318412495}{\*\bkmkend _Toc318414149}
\par }\pard\plain \ltrpar\qc \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
I,   Sarah Simwogerere hereby declare that this dissertation is my original work and has never been submitted for any academic award in any institution or University. Due acknowledgement has been made for the w\hich\af0\dbch\af31505\loch\f0 
ork of others in this report through quotation and references.
\par }\pard \ltrpar\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 Signed _____________
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 Date________________
\par 
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\par }\pard\plain \ltrpar\s1\qc \li0\ri0\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \kerning36\insrsid4024673 \page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412496}{\*\bkmkstart _Toc318414150}\hich\af0\dbch\af31505\loch\f0 APPROVAL{\*\bkmkend _Toc318412496}{\*\bkmkend _Toc318414150}
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 
\par }\pard \ltrpar\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
This dissertation has been submitted for examination with my approval as the supervisors attached to Sarah Nambuya Simwogerere  
\par 
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 _____________________
\par \hich\af0\dbch\af31505\loch\f0 Dr.  Benon Basheka 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 Date: ___________________
\par 
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par 
\par \hich\af0\dbch\af31505\loch\f0 Mrs. Pross. N. Oluka 
\par 
\par \hich\af0\dbch\af31505\loch\f0 Date_____________________
\par }\pard\plain \ltrpar\s1\qc \li0\ri0\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \kerning36\insrsid4024673 \page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412497}{\*\bkmkstart _Toc318414151}\hich\af0\dbch\af31505\loch\f0 DEDICATION{\*\bkmkend _Toc318412497}{\*\bkmkend _Toc318414151}
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 
\par }\pard \ltrpar\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
This work is dedicated to my Husband, Mr. Musa Simwogerere, my children Aman, Axam and Dara whose inspiration, prayers, support, and love blessed my heart and sustained me through this masters program.
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\par }\pard\plain \ltrpar\s1\qc \li0\ri0\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \kerning36\insrsid4024673 \page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412498}{\*\bkmkstart _Toc318414152}\hich\af0\dbch\af31505\loch\f0 ACKNOWLEDGEME\hich\af0\dbch\af31505\loch\f0 NT{\*\bkmkend _Toc318412498}
{\*\bkmkend _Toc318414152}
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
I would like to express my thanks and gratitude to various people who contributed to the completion of this work. It is not possible to name all those who supported me but I am greatly indebted to everyone. I wish to express m
\hich\af0\dbch\af31505\loch\f0 y sincere gratitude to my supervisors Dr. Benon Basheka and Mrs. Pross .N. Oluka whose }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid6229109 \hich\af0\dbch\af31505\loch\f0 support, guidance}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  , constructive criticism and their untold commitment to supervise this research.  
\par 
\par \hich\af0\dbch\af31505\loch\f0 I also appreciate the profound support and encouragement rendered b\hich\af0\dbch\af31505\loch\f0 
y the Director General and Consultants of Uganda Management Institute during the study which made this study successful. I extend special thanks to the management of KCCA and the KCCA procurement units for accepting to support and respond to this study wi
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 h commitment. 
\par 
\par \hich\af0\dbch\af31505\loch\f0 
I  thank my parents Hajji and Hajjat Badru Wegulo, who laid a good foundation in  my Education, shaped  my upbringing, religious faith and for their  parental guidance. I must greatly thank my husband for his financial and moral support. }{\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid6229109 \hich\af0\dbch\af31505\loch\f0 I \hich\af0\dbch\af31505\loch\f0 thank}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 my sisters and brothers who inspired, taught, influenced, and helped me along the way to see me through this masters program.
\par }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  
\par }\pard \ltrpar\qc \li0\ri0\sa200\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 TABLE OF CONTENTS
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}{\fldrslt {\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
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\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414153"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100350033000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 LIST OF TABLES}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414153 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100350033000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 x}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414154"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100350034000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 LIST OF FIGURES}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414154 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100350034000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 x}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\insrsid12072957 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid10890333 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid10890333\charrsid10890333 
\par }\pard\plain \ltrpar\s16\ql \li720\ri0\sl480\slmult1\nowidctlpar\tqr\tldot\tx9350\wrapdefault\faauto\rin0\lin720\itap0\pararsid10890333 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1024\langfe1024\loch\af0\hich\af0\dbch\af31505\cgrid\noproof\langnp1033\langfenp1033 {\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid8791050 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \b\insrsid12072957\charrsid8791050 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318414157"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid8791050 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\b\ul\cf17\insrsid15348290\charrsid8791050 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100350037000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\cs25\b\ul\cf17\insrsid12072957\charrsid8791050 \hich\af0\dbch\af31505\loch\f0 CHAPTER ONE}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid8791050 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 
\b\webhidden\insrsid12072957\charrsid8791050 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414157 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15348290\charrsid8791050 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100350037000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 1}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid8791050 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid8791050 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid8791050 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414158"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid8791050 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid15348290\charrsid8791050 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100350038000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid8791050 \hich\af0\dbch\af31505\loch\f0 INTRODUCTION}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid8791050 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid8791050 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414158 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \b\webhidden\insrsid15348290\charrsid8791050 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100350038000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\b\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 1}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid8791050 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414159"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100350039000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 1.0. Introduction
}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc3184141
\hich\af0\dbch\af31505\loch\f0 59 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100350039000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 1}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414160"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360030000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
1.1 Background to the study}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414160 
\\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360030000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 1}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414161"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360031000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
1.1.1 Historical Background}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414161 
\\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360031000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 1}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414162"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360032000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 1.1.2. T
\hich\af0\dbch\af31505\loch\f0 heoretical background}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414162 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360032000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 4}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414163"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360033000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
1.1.3. Conceptual Background}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414163 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360033000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 4}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414164"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360034000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
1.1.4. Contextual background}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414164 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360034000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 7}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414165"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360035000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 1.2.
\hich\af0\dbch\af31505\loch\f0  Statement of the problem}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414165 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360035000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 9}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414166"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360036000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
1.3. Purpose of the Study}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414166 \\
h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 10}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414167"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360037000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
1.5. Research Questions}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414167 \\h 
}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360037000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 10}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414168"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360038000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 1.6. Hypot
\hich\af0\dbch\af31505\loch\f0 hesis}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414168 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360038000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 10}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414169"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360039000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
1.7. Significance of the Study}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414169 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100360039000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 11}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414170"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370030000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
1.8. Scope of the Study}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414170 \\h 
}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370030000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 11}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414171"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370031000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 1.9.
\hich\af0\dbch\af31505\loch\f0  Justification of the study}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414171 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370031000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 12}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414172"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370032000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
1.10. Operational definition of terms and concepts}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414172 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370032000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 12}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid10890333 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid10890333 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid10890333\charrsid10890333 
\par }\pard\plain \ltrpar\s16\ql \li720\ri0\sl480\slmult1\nowidctlpar\tqr\tldot\tx9350\wrapdefault\faauto\rin0\lin720\itap0\pararsid10890333 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1024\langfe1024\loch\af0\hich\af0\dbch\af31505\cgrid\noproof\langnp1033\langfenp1033 {\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \b\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318414173"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\b\ul\cf17\insrsid15348290\charrsid10890333 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370033000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 CHAPTER TWO}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 
\b\webhidden\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414173 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15348290\charrsid10890333 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370033000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 14}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid10890333 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414174"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid15348290\charrsid10890333 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370034000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 
LITERATURE REVIEW}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414174 \\h }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15348290\charrsid10890333 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370034000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\b\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 1\hich\af0\dbch\af31505\loch\f0 4}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid10890333 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414175"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370035000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 2.0 Introduction}
{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414175 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370035000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 14}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414176"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370036000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
2.1 Theoretical review}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414176 \\h }
{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 14}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414177"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370037000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
2.2. Conceptual framework}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414177 \\
h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370037000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 16}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414178"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370038000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 2.3. Contr
\hich\af0\dbch\af31505\loch\f0 act Monitoring and Service delivery in Public Sector}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414178 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370038000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 17}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414179"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370039000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
2.3.1. Quality in contract Monitoring and Service delivery in Public Sector}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414179 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100370039000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 17}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_T
\hich\af0\dbch\af31505\loch\f0 oc318414180"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380030000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
2.3.2. Conflict in Contracts and Service delivery in Public Sector}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414180 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380030000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 20}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
\hich\af0\dbch\af31505\loch\f0 l "_Toc318414181"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380031000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
2.4. Contract accounting and Service Delivery in the Public Sector}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414181 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380031000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 27}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPE
\hich\af0\dbch\af31505\loch\f0 RLINK \\l "_Toc318414182"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 
{\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380032000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
2.4.1. Interim Payments Accounting and Service delivery in Public Sector}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414182 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380032000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 27}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414183"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380033000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
2.4.2. Final Payments and Service delivery in Public Sector}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414183 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380033000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 28}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414184"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380034000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
2.5. Contract Termination and Closure and Service Delivery in Public Sector}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc3\hich\af0\dbch\af31505\loch\f0 18414184 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380034000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 30}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414185"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380035000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
2.5.1. Recommendations for Termination and Service delivery in Public Sector}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414185 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380035000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 30}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414186"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380036000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
2.5.2. Close out of Contracts and Service delivery in Public\hich\af0\dbch\af31505\loch\f0  Sector}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414186 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 31}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414187"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380037000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
2.6.  Summary of Literature Review}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414\hich\af0\dbch\af31505\loch\f0 187 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380037000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 32}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid10890333 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid10890333 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid10890333\charrsid10890333 
\par }\pard\plain \ltrpar\s16\ql \li720\ri0\sl480\slmult1\nowidctlpar\tqr\tldot\tx9350\wrapdefault\faauto\rin0\lin720\itap0\pararsid10890333 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1024\langfe1024\loch\af0\hich\af0\dbch\af31505\cgrid\noproof\langnp1033\langfenp1033 {\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \b\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318414188"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\b\ul\cf17\insrsid15348290\charrsid10890333 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380038000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 CHAPTER THREE}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 
\b\webhidden\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414188 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15348290\charrsid10890333 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380038000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 34}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid10890333 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414189"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid15348290\charrsid10890333 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380039000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 METHODOLOGY}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414189 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \b\webhidden\insrsid15348290\charrsid10890333 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100380039000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\b\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 34}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid10890333 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414190"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390030000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 3.0  Introduction
}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414190 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390030000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 34}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414191"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390031000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 3.1}{\rtlch\fcs1 
\ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 Research Design}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414191 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390031000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 34}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414192"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390032000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 3.2}{\rtlch\fcs1 
\ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 Study Population}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414192 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390032000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 34}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414193"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390033000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3. 3 Sample Size and Selection Techniques}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414193 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390033000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 35}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414194"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390034000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 3.3.1 Sample Size
}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414194 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390034000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 35}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414195"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390035000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.3.2 Sample Selection Techniques}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414195 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390035000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 36}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414196"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390036000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.4 Data Collection Methods}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414196 
\\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 36}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414197"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390037000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.4.1 Questionnaire survey}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414197 
\\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390037000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 36}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414198"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390038000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.4.2.Interviewing}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414198 \\h }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390038000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 37}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414199"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390039000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.4.3 Documentary review}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414199 \\
h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003100390039000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 37}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414200"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300030000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.5 Data Collection Instruments}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414200 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300030000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 37}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414201"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300031000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.5.1 Questionnaire}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414201 \\h }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300031000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 37}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414202"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300032000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 3.5.2 }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 Interview guide}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414202 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300032000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 38}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414203"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300033000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.5.3 Documentary checklist}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc31841
\hich\af0\dbch\af31505\loch\f0 4203 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300033000000}}
}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 38}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414204"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300034000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 3.7Validity}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414204 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300034000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 38}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414205"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300035000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 3.7.1 Reliability
}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414205 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300035000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 39}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414206"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300036000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.8 Data collection procedure}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414206 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300036000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 40}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414207"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300037000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.9 Measurement of variables}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414207 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300037000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 41}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414208"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300038000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.10 Data Analysis}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414208 \\h }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300038000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 41}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414209"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300039000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\kerning36\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.10.1 Qualitative Analysis}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414209 
\\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200300039000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 41}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414210"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310030000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
3.10.2 Quantitative Analysis}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414210 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310030000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 41}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid10890333 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid10890333 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid10890333\charrsid10890333 
\par }\pard\plain \ltrpar\s16\ql \li720\ri0\sl480\slmult1\nowidctlpar\tqr\tldot\tx9350\wrapdefault\faauto\rin0\lin720\itap0\pararsid10890333 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1024\langfe1024\loch\af0\hich\af0\dbch\af31505\cgrid\noproof\langnp1033\langfenp1033 {\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \b\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318414211"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\b\ul\cf17\insrsid15348290\charrsid10890333 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310031000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 CHAPTER FOUR}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 
\b\webhidden\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414211 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15348290\charrsid10890333 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310031000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 42}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid10890333 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414212"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid15348290\charrsid10890333 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310032000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\b\ul\cf17\kerning36\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 
PRESENTATION, ANALYSIS AND INTERPRETATION OF RESULTS}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414212 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15348290\charrsid10890333 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310032000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 42}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414213"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310033000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\kerning36\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
4.1  Introduction}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414213 \\h }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310033000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 42}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414214"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310034000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 4.1 Response rate
}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414214 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310034000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 42}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414215"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310035000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
4.2 Background informati\hich\af0\dbch\af31505\loch\f0 on}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414215 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310035000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 43}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414216"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310036000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
4.3.The influence of contract monitoring on service delivery in KCCA}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414216 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 45}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc3184\hich\af0\dbch\af31505\loch\f0 14217"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310037000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
4.3.1. Regression  model between contract monitoring and service delivery}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414217 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310037000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 49}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
\hich\af0\dbch\af31505\loch\f0 l "_Toc318414218"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310038000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
4.4. The influence of contract payment on service delivery in KCCA}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414218 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310038000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 50}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPE
\hich\af0\dbch\af31505\loch\f0 RLINK \\l "_Toc318414219"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 
{\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310039000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
4.4.1.Regression model between contract Accounting and service delivery}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414219 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200310039000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 54}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc31
\hich\af0\dbch\af31505\loch\f0 8414220"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320030000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
4.5. The influence of contract termination/closure on service delivery in KCCA}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414220 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320030000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 55}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HY
\hich\af0\dbch\af31505\loch\f0 PERLINK \\l "_Toc318414221"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 
{\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320031000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
4.5.1. Regression model between contract termination/closure and service delivery}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414221 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320031000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 59}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414222"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320032000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
4.6. Service delivery}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414222 \\h }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320032000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 60}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414223"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320033000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
4.7. Correlation Analysis}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414223 \\
h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320033000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 62}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid10890333 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid10890333 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid10890333\charrsid10890333 
\par }\pard\plain \ltrpar\s16\ql \li720\ri0\sl480\slmult1\nowidctlpar\tqr\tldot\tx9350\wrapdefault\faauto\rin0\lin720\itap0\pararsid10890333 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1024\langfe1024\loch\af0\hich\af0\dbch\af31505\cgrid\noproof\langnp1033\langfenp1033 {\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \b\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318414224"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\b\ul\cf17\insrsid15348290\charrsid10890333 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320034000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 CHAPTER FIVE}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 
\b\webhidden\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414224 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15348290\charrsid10890333 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320034000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 65}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid10890333 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414225"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid15348290\charrsid10890333 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320035000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\b\ul\cf17\insrsid12072957\charrsid10890333 \hich\af0\dbch\af31505\loch\f0 
SUMMARY, DISCUSSION, CONCLUSIONS AND RECOMMENDATIONS}{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid12072957\charrsid10890333 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414225 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15348290\charrsid10890333 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320035000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 65}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \b\insrsid12072957\charrsid10890333 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414226"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320036000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 5.0. Introduction
}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414226 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 65}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414227"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320037000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.1. Summary of the findings}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414227 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320037000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 65}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414228"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320038000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.2. Discussion of the study findings}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414228 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320038000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 66}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414229"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320039000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.2.1. Contract monitoring and service delivery in Urban Local Authorities}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414229 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200320039000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 66}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414230"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330030000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.2.2. Contract accounting and service delivery in Urban Local Authorities}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414230 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330030000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 69}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_T
\hich\af0\dbch\af31505\loch\f0 oc318414231"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330031000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.2.3. Contract termination/close out and service delivery in Urban Local Authorities}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414231 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330031000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 71}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414232"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330032000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 5.3. Conclusions}
{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414232 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330032000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 73}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414233"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330033000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.3.1. Contract monitoring and service delivery in Urban Local Authorities}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414233 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330033000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 73}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_T
\hich\af0\dbch\af31505\loch\f0 oc318414234"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330034000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.3.2. Contract payment and service delivery in Urban Local Authorities}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414234 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330034000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 74}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERL
\hich\af0\dbch\af31505\loch\f0 INK \\l "_Toc318414235"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 
{\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330035000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.3.3. Contract termination/close out and service delivery in Urban Local Authorities}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414235 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330035000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 74}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414236"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330036000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.4. Recommendations}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414236 \\h }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 74}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414237"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330037000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.4.1. Contract monitoring and service delivery in Urban Local Authorities}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414237 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330037000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 74}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414238"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330038000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.4.2. Contract payment and service delivery in Urban Local Authorities}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 
\hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414238 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330038000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 75}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414239"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330039000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.4.3. Contract termination/close out and service delivery in Urban Local Authorities}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 
\webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414239 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200330039000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 76}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERL
\hich\af0\dbch\af31505\loch\f0 INK \\l "_Toc318414240"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 
{\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340030000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.5. Limitations of the study}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414240 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340030000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 77}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414241"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340031000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.6. Contributions of the study}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414241 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340031000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 78}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414242"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340032000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
5.7. Recommendations for further studies}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414242 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340032000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 78}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414243"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340033000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 REFERENCES}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414243 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340033000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 79}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414244"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340034000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 APPEND
\hich\af0\dbch\af31505\loch\f0 ICES}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414244 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340034000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 85}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\
l "_Toc318414245"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340035000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
Appendix I: Study Questionnaire}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 
 PAGEREF _Toc318414245 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340035000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 85}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0\pararsid2319375 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\lang1024\langfe1024\noproof\insrsid2319375 \hich\af0\dbch\af31505\loch\f0        }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid2319375\charrsid2319375 \hich\af0\dbch\af31505\loch\f0 
Appendix II: Interview guide for KCCA Officials}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid2319375 \loch\af0\dbch\af31505\hich\f0 \'85\'85\'85\'85\'85\'85\'85\loch\af0\dbch\af31505\hich\f0 \'85\'85\'85\'85\'85\'85\'85\loch\f0 
..92}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid2319375\charrsid2319375 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2319375 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid2319375\charrsid2319375 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sb100\sa100\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0\pararsid15363089 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\lang1024\langfe1024\kerning36\noproof\insrsid15363089 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\lang1024\langfe1024\kerning36\noproof\insrsid15363089\charrsid15363089 \hich\af0\dbch\af31505\loch\f0       Appendix III: Interview guide for members of the public}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \lang1024\langfe1024\kerning36\noproof\insrsid15363089 
\loch\af0\dbch\af31505\hich\f0 \'85\'85\'85\'85\'85\'85\'85\'85\'85\'85\'85\'85\loch\f0 .94}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \lang1024\langfe1024\kerning36\noproof\insrsid15363089\charrsid15363089 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid15363089 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid15363089\charrsid15363089 
\par }\pard\plain \ltrpar\s16\ql \li720\ri0\sl480\slmult1\nowidctlpar\tqr\tldot\tx9350\wrapdefault\faauto\rin0\lin720\itap0\pararsid10890333 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1024\langfe1024\loch\af0\hich\af0\dbch\af31505\cgrid\noproof\langnp1033\langfenp1033 {\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318414249"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\insrsid15348290\charrsid12072957 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340039000000}}}{\fldrslt {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\cs25\ul\cf17\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0 Appendix IV: Letter of recommendation for field research.}{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 
\ltrch\fcs0 \webhidden\insrsid12072957\charrsid12072957 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318414249 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15348290\charrsid12072957 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310034003200340039000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 93}}}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12072957\charrsid12072957 
\par }\pard\plain \ltrpar\s1\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0\pararsid4024673 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 }}\pard\plain \ltrpar\s1\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0\pararsid4024673 \rtlch\fcs1 \af0\afs24\alang1025 
\ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 \sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \page }{
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412499}{\*\bkmkstart _Toc318414153}\hich\af0\dbch\af31505\loch\f0 LIST \hich\af0\dbch\af31505\loch\f0 OF TABLES{\*\bkmkend _Toc318412499}{\*\bkmkend _Toc318414153}
\par }\pard\plain \ltrpar\s32\ql \li0\ri0\sl480\slmult1\nowidctlpar\tqr\tldot\tx9350\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\*\bkmkstart _Toc318412500}{\*\bkmkstart _Toc318414154}{\field\fldedit{\*\fldinst {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 TOC \\h \\z \\c "Table" }}{\fldrslt {\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\insrsid12391373 \hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415315"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300310035000000}}}{\fldrslt {
\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 1: Showing the study population for the Research}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415315 \\\hich\af0\dbch\af31505\loch\f0 h }
{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300310035000000}}}{\fldrslt {\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 35}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415316"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300310036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 2: Content Validity Index Results}{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }
{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415316 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15348290 
{\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300310036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 39}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415317"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300310037000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 3: Reliability Results}{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {
\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415317 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300310037000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 40}}}
\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415318"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300310038000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 4: Response rate}{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {\rtlch\fcs1 
\af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415318 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300310038000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 42}}}
\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415319"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300310039000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 5: The job titles of the respondents used in the study}{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 
\tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415319 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15348290 
{\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300310039000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15490596 
\hich\af0\dbch\af31505\loch\f0 43}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415320"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320030000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 6: The level of education of the respondents used in the study}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415320 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320030000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 44}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415321"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320031000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 7: Time worked with KCC}{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {
\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415321 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 
08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320031000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 44}}}
\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415322"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320032000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 8: Mean and Standard deviation results for contract monitoring in KCCA}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415322 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320032000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 46}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415323"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320033000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 9: Regression results between contract monitoring and service delivery in KCCA}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415323 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320033000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 50}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERL\hich\af0\dbch\af31505\loch\f0 INK \\l "_Toc318415324"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320034000000}}}{\fldrslt {\rtlch\fcs1 \af0 
\ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 10: Mean and Standard deviation results for contract payment in a KCCA}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415324 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320034000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 52}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415325"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320035000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 11: Regression results between contract accounting and service delivery in KCCA}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415325 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320035000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 54}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415326"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 12:  Mean and Standard deviation results for contract termination and closure in K\hich\af0\dbch\af31505\loch\f0 CCA}{\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415326 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 56}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415327"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320037000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 13: Regression results between contract termination/\hich\af0\dbch\af31505\loch\f0 accounting and service delivery in KCCA}{\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415327 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320037000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 59}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415328"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320038000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 14: Mean and Standard deviation results for service delivery in KCCA}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415328 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320038000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 60}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\par }{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_T\hich\af0\dbch\af31505\loch\f0 oc318415329"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid10624876 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320039000000}}}{\fldrslt {\rtlch\fcs1 \af0 
\ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid12391373\charrsid10624876 \hich\af0\dbch\af31505\loch\f0 Table 15: Pearson\hich\f0 \rquote \loch\f0 s Correlation Coefficients of Study Variables}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid12391373 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid12391373 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415329 \\h }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003300320039000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 62}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid12391373 
\par }\pard\plain \ltrpar\s1\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 }}\pard\plain \ltrpar\s1\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \af0\afs24\alang1025 
\ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 \sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12391373 \page }{
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 L\hich\af0\dbch\af31505\loch\f0 IST OF FIGURES}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\lang1024\langfe1024\noproof\insrsid4024673 {\*\bkmkend _Toc318412500}
{\*\bkmkend _Toc318414154}
\par }\pard\plain \ltrpar\s32\ql \li0\ri0\sl480\slmult1\nowidctlpar\tqr\tldot\tx9350\wrapdefault\faauto\rin0\lin0\itap0\pararsid11367135 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\field\fldedit{\*\fldinst {\rtlch\fcs1 \ab\af0\afs20 \ltrch\fcs0 \b\fs20\insrsid11367135 \hich\af0\dbch\af31505\loch\f0  TOC \\h \\z \\c "Figure" }}{\fldrslt 
{\field\fldedit{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid11367135\charrsid7752928 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid11367135 
\hich\af0\dbch\af31505\loch\f0 HYPERLINK \\l "_Toc318415726"}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid11367135\charrsid7752928 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid15348290\charrsid7752928 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003700320036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\cs25\ul\cf17\lang1024\langfe1024\noproof\insrsid11367135\charrsid7752928 \hich\af0\dbch\af31505\loch\f0 Figure 1: Conceptual model showing the relationship between contact management and service deliver\hich\af0\dbch\af31505\loch\f0 y}{\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid11367135 \tab }{\field{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid11367135 \hich\af0\dbch\af31505\loch\f0  PAGEREF _Toc318415726 \\h }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \lang1024\langfe1024\noproof\webhidden\insrsid15348290 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000e0000005f0054006f0063003300310038003400310035003700320036000000}}}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang1024\langfe1024\noproof\webhidden\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 16}}}\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj }}\sectd \ltrsect
\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af31507\afs22 \ltrch\fcs0 \f31506\fs22\lang1024\langfe1024\noproof\insrsid11367135 
\par }\pard\plain \ltrpar\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid11367135 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 }}
\pard\plain \ltrpar\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid11367135 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 
\sectd \ltrsect\pgnrestart\pgnlcrm\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \ab\af0\afs20 \ltrch\fcs0 \b\fs20\insrsid4024673 \page \hich\af0\dbch\af31505\loch\f0 ABSTRACT
\par }\pard\plain \ltrpar\s1\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0\pararsid13321347 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 {\*\bkmkstart _Toc318412501}{\*\bkmkstart _Toc318414155}\hich\af0\dbch\af31505\loch\f0 
The study examined contract management\hich\af0\dbch\af31505\loch\f0  and its contribution to service delivery in Urban Local Government Authorities in }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 \hich\af0\dbch\af31505\loch\f0 Uganda, using Kampala}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  Capital City Authority (KCCA) as a case study. The objectives of the study were to establish the influence of contract monitoring, contract payments, c
\hich\af0\dbch\af31505\loch\f0 
ontract termination/closure on service delivery in KCCA. The study used a case study design where both quantitative and qualitative approaches were adopted on the population of KCCA officials and members of the public in the five divisions of KCCA. The st
\hich\af0\dbch\af31505\loch\f0 u\hich\af0\dbch\af31505\loch\f0 
dy found out that KCCA complied in some cases for effective contract monitoring, contract accounting and contract termination/close out expectations yet in some cases it did not. The prevailing contract monitoring, contract accounting and contract termina
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
ion/closure practices had a significant influence on service delivery in KCCA. The study concluded that the prevailing contract monitoring, accounting and termination/close out situation in the entity significantly influenced service delivery in urban aut
\hich\af0\dbch\af31505\loch\f0 h\hich\af0\dbch\af31505\loch\f0 
orities in Uganda and effort was needed by the urban authorities to effectively monitor contracts while complying to contract accounting and termination/ close out conditions. The study recommended that the PPDA Authority, Ministry of Local Government, Ur
\hich\af0\dbch\af31505\loch\f0 b\hich\af0\dbch\af31505\loch\f0 
an Local Authorities, and other interested stakeholders should strive to perform their roles and ensure that urban authorities through their accounting officers, enforce their mandatory and contractual roles of contract monitoring, contract accounting and
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 contract termination/close out. Other studies need to be conducted to establish the extent to which the public procurement laws could have contributed to the variance in
{\*\bkmkend _Toc318412501}{\*\bkmkend _Toc318414155}
\par {\*\bkmkstart _Toc318412502}\hich\af0\dbch\af31505\loch\f0   }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid13321347 {\*\bkmkstart _Toc318414156}\hich\af0\dbch\af31505\loch\f0 Service}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 delivery.{\*\bkmkend _Toc318412502}{\*\bkmkend _Toc318414156}\hich\af0\dbch\af31505\loch\f0  \sect }\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj \pard\plain \ltrpar\s1\qc \li0\ri0\sl720\slmult1
\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
{\*\bkmkstart _Toc318412503}{\*\bkmkstart _Toc318414157}\hich\af0\dbch\af31505\loch\f0 CHAPTER ONE{\*\bkmkend _Toc318412503}{\*\bkmkend _Toc318414157}
\par {\*\bkmkstart _Toc318412504}{\*\bkmkstart _Toc318414158}\hich\af0\dbch\af31505\loch\f0 INTRODUCTION{\*\bkmkend _Toc318412504}{\*\bkmkend _Toc318414158}
\par }\pard \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412505}{\*\bkmkstart _Toc318414159}\hich\af0\dbch\af31505\loch\f0 
1.0. Introduction{\*\bkmkend _Toc318412505}{\*\bkmkend _Toc318414159}
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study examined contrac\hich\af0\dbch\af31505\loch\f0 
t management and its contribution to service delivery in Urban Local Government Authorities in Uganda using Kampala Capital City Authority as a cae study. Contract management is the independent variable while service delivery is the dependent variable. Co
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 
tract management is vital in the service delivery to the public by any government entity in its area of jurisdiction (OECD, 2005, World Bank, 2005). Thus the satisfaction of the obligations through contract monitoring, accounting and termination or close 
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 ut by the parties (public entity and contractor) is an indispensable activity which ensures that tax payers\hich\f0 \rquote \loch\f0 
 money delivers value for money significantly in quality, responsiveness and cost effectiveness of public services by the central and local authori\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
ies (Macionis & Millican, 1990; Thai, 2004; Agaba and Shipman, 2007). 
\par \hich\af0\dbch\af31505\loch\f0 In this chapter the background to the study and statement of the problem are presented. The purpose of the study, research objectives, research questions, research hypothesis, significa\hich\af0\dbch\af31505\loch\f0 
nce of the study, scope of the study, justification of the study and operational definitions of terms and concepts are also presented.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412506}{\*\bkmkstart _Toc318414160}\hich\af0\dbch\af31505\loch\f0 1.1 Background to the study{\*\bkmkend _Toc318412506}{\*\bkmkend _Toc318414160}\tab 
\par {\*\bkmkstart _Toc318412507}{\*\bkmkstart _Toc318414161}\hich\af0\dbch\af31505\loch\f0 1.1.1 Historic\hich\af0\dbch\af31505\loch\f0 al Background{\*\bkmkend _Toc318412507}{\*\bkmkend _Toc318414161}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Contract management world over has been evolving in its approach and emphasis for effective service delivery in government agencies (Thai, 2004). Thus contract management by the public sector is not a new concept in\hich\af0\dbch\af31505\loch\f0 
 the administration of most government jurisdictions. Macionis and Millican (1990) contends that many services have traditionally been contracted to the private sector by the various State operated service jurisdictions. These include medical services, cl
\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 aning services, maintenance agreements for electronic equipment, vehicle supplies and their servicing, management consultants.
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 In most European countries by the turn of the 19}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 th}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  century government service delivery began to be liberalized by engaging the pr\hich\af0\dbch\af31505\loch\f0 
ivate sector in the delivery of services through formal contracts awarded and monitored by the government departments such as health service delivery, leisure facilities, infrastructure development (Dutfield, 1992; Harboard, 1994; Darwin, Duberley & Johns
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 \hich\f0 n, 2000; OECD, 2005). In the United States of America, contracting and monitoring of government services took precedent 1n 1920 when contracting/outsourcing was perceived to be \'93
\loch\f0 \hich\f0 the real way to do business\'94\loch\f0 , although different states adopted the practice \hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
f contracting of state services at later dates (Heinbuch, 1996), Asian countries especially Japan and China equally by the turn of the 19}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 th}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  century had began involving private contractors in the delivery of public services (Lee, 1996) Yet in Africa, coloni\hich\af0\dbch\af31505\loch\f0 
al powers introduced similar service delivery through contactors from mainly the colonizing country for civil works, supply of goods and services since the local capacity was not well developed (Hunja, 2003; OECD, 2005; World Bank, 2005). 
\par 
\par \hich\af0\dbch\af31505\loch\f0 Service deliver\hich\af0\dbch\af31505\loch\f0 
y through private contracting by public sectors was nevertheless still constrained in developing countries and the public demanded for better service delivery through effective contract management .In the 1990s the contract had become a key feature in the
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
restructuring of most public sectors worldwide (OECD, 2002; Odiambo & Kamau, 2003). In support Johnson and Duberley (2000) noted that currently available literature demonstrates awareness that the implementation of contracting must entail new forms of man
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 
gement control and organizational structure which involve new patterns of intra- and extra-organizational relationships. Contract management in all countries therefore became a focus because it was a means of ensuring and serving national interest and nee
\hich\af0\dbch\af31505\loch\f0 d\hich\af0\dbch\af31505\loch\f0 
s in form of service delivery. Governments world over acknowledged and recognized the need to examine contract management processes to make it accountable to all stakeholders (Thai, 2004; Agaba and Shipman, 2007).
\par }\pard \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Odiambo and Kamau (2003) stress that contr\hich\af0\dbch\af31505\loch\f0 
act management in the East Africa by 1970 was clearly undertaken by outside agents mainly the Crown Agents to supply post colonial government\hich\f0 \rquote \loch\f0 
s needs through centralized supplies offices largely responsible for procurement contract management in their min\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 
stries.  Major government procurements were done through the Central Tender Board (CTB). In Uganda, before or until 1990, the CTB was the chief overseer of awarded government contracts. Given its weakness to oversee among others, effective contract manage
\hich\af0\dbch\af31505\loch\f0 m\hich\af0\dbch\af31505\loch\f0 
ent, the year 1990 saw the introduction of the Directorate of Central purchaser under statute No 3. It was charged with responsibility to procure and monitor government works, goods and services. In 1993 it was transformed into a corporation, the Central 
\hich\af0\dbch\af31505\loch\f0 G\hich\af0\dbch\af31505\loch\f0 
overnment Purchasing Corporation. In 1997, the Swiss Procurement company was contracted by Ministry of finance to advise on among other public procurement contract management (Agaba and Shipman, 2007).
\par \hich\af0\dbch\af31505\loch\f0 To date, there exists the Public Procurement and Dispo\hich\af0\dbch\af31505\loch\f0 
sal of Public Assets (PPDA) Act, and Regulations, 2003 within which there exists provisions relating to contract management; a PPDA Authority an institution to oversee effective contract management; Local Government PPDA Regulations of 2006. There also ex
\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 
sts an accounting officer, the procurement and disposal entities PDE, the contracts committee, procurement and disposal unit PDU, user departments and the negotiation team. Each of these institutions has distinct roles, duties and responsibilities in publ
\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 
c procurement contract management aimed at effective service delivery to citizens (PPDA Act and Regulations, 2003; Local Government PPDA Regulations, 2006) but you find that service delivery is still constrained. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412508}{\*\bkmkstart _Toc318414162}\hich\af0\dbch\af31505\loch\f0 1.1.2. Theoretic\hich\af0\dbch\af31505\loch\f0 al background{\*\bkmkend _Toc318412508}{\*\bkmkend _Toc318414162}
\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
The study was guided by the contracting theory proposed by Macaulay (1963) which asserts that contracts vary considerably depending on the contracting parties, scope of contract and type of relationship. Macaulay (1\hich\af0\dbch\af31505\loch\f0 
963) asserts that a complete contract comprises numerous documents that specify responsibilities, key performance indicators, compensation principles and management routines that the parties to the contract will perform. The contract theory and practice u
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 
derpinned this study as it espouses the concepts of contract monitoring as a responsibility of a PDE (Urban Local Government Authorities) that should undertake to derive the contractual outcomes. The contracting theory further suggests the concept of comp
\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 nsation which denotes payment/accounting by the PDE while contract termination/closure depending on the extent of performance of the contract as per the standard Service Levels Agreements. 

\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412509}{\*\bkmkstart _Toc318414163}\hich\af0\dbch\af31505\loch\f0 1.1.3. Conceptual Background{\*\bkmkend _Toc318412509}{\*\bkmkend _Toc318414163}
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Contract management ought to be a business process within a political system and has major considerations of integrity, national interest and effectiveness. Government being the single largest buyer in any country has developed systems of co
\hich\af0\dbch\af31505\loch\f0 ntracting in the delivery of its services to its citizens with fairly elaborate contract management laws, regulations and guidelines (Odiambo & Kamau, 2003; PPDA Act, 2003; Thai, 2004).
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 A contract refers to a promise or agreement for which the law establis
\hich\af0\dbch\af31505\loch\f0 
hes enforceable duties and remedies (Macaulay, 1963). Mark (2003) defines contract management as the process of monitoring performance in terms of quality and demand delivery; effecting acceptance and payments, initiating amendments and orderly resolution
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
of any disputes that may arise in the overall process. Contract management ensures that all residual obligations such as warrantees, guarantees and after sale services and support are clearly defined in terms of responsibility, liability, procedures and t
\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 
meframe (Penepacker, 2005). Thai (2004) noted that contract management consists of contract initiation through initiation of work, modifications or orders; contract monitoring; payment/accounting and contract termination or closeout. 
\par 
\par \hich\af0\dbch\af31505\loch\f0 Contract monitoring \hich\af0\dbch\af31505\loch\f0 
involves the procurement official or designated contract administration team carefully monitoring contractor performance in relation to quality, schedules, acceptance, conflict, contractor performance, changes, budgets and payments (Thai, 20043). Accordin
\hich\af0\dbch\af31505\loch\f0 g\hich\af0\dbch\af31505\loch\f0 
 to Mark (2003) procurement contract management call for enhanced supplier performance visibility through PDE activities based on dynamic supplier performance metrics. By continually measuring supplier compliance to the terms of the contract, the entity c
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 
n identify problems at an early stage. Accordingly, Smith (2003) observes that procurement contact management requires the PDE and other stakeholders to dynamically check that suppliers are performing to contractual terms and conditions. Thus by creating 
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0  repository with all contract information, the PDE can monitor contract compliance at the transaction level.
\par 
\par \hich\af0\dbch\af31505\loch\f0 Payment involves the Procurement and disposal unit honoring their financial obligations to the contractor to enable the service provider make the \hich\af0\dbch\af31505\loch\f0 
deliveries. There three forms of payment namely; advance payment which is in a form of credits to the supplier by the purchasing organisation, interim payment (frequently used in contracts for construction, capita; equipment, certain professional services
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
and other labor intensive contracts) and final payment authorized only when the contract is closed out (work or products already delivered, tested, inspected and installed). The procurement officials who in most cases know when the contract needs to be pa
\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 d have to authorize any payment (Thai, 2004).
\par 
\par \hich\af0\dbch\af31505\loch\f0 Contract termination can arise if a party to the contract fails to perform according to the contractual obligations or provisions which legally they may have\hich\af0\dbch\af31505\loch\f0 
 breached and are in default.  In the event that the parties to the contract satisfied their obligations, the contract has to be closed out. Contract closure involves several considerations and activities and a contract before closure have to meet the fol
\hich\af0\dbch\af31505\loch\f0 l\hich\af0\dbch\af31505\loch\f0 
owing requirement; all contractual issues have been met, all changes have been incorporated into the final document, all deliverables have been received, all bailed assets and classified documents have been returned and final payment has been made. The pr
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 curement official or the contract administrator writes formal closure documents which should contain a narrative identifying and discussing the }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid9192321 
\hich\af0\dbch\af31505\loch\f0 contractor\hich\f0 \rquote \loch\f0 s}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  strength and weaknesses in the performance of the contract for further consideration of the contrac
\hich\af0\dbch\af31505\loch\f0 tor (Thai, 2004; Nirmal, Young & Hae, 2006).
\par 
\par \hich\af0\dbch\af31505\loch\f0 Service delivery is a broad concept but in a public entity perspective, it relates to the level of responsiveness, quality of service, and cost effectiveness of the service or public goods and works (Mark, 2003
\hich\af0\dbch\af31505\loch\f0 ). }{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Responsiveness stresses that PDEs should endeavor to meet the aspirations, expectations and needs of the community served by the procurement (}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Smith, 2003)}{\rtlch\fcs1 \af0 
\ltrch\fcs0 \cf1\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  while }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Quality is defined as the measure of the fitness of the service or product to fulfill the pu
\hich\af0\dbch\af31505\loch\f0 
rpose defined in the procurement or conformance to established requirements (Dean & Bowen, 1994; Carmen, Enrique & Maria, 2005). By avoiding dealing with indications of special merit, excellence, or degree of satisfaction, this definition provides a basis
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
of measurement, i.e. the purpose defined in the procurement is either satisfied or not satisfied. Quality is equally considered as fitness for purpose (Rwelamila, 1995; Walker & Keniger, 2002). Cost effectiveness on the other hand demands that public reso
\hich\af0\dbch\af31505\loch\f0 u\hich\af0\dbch\af31505\loch\f0 rces invested in acquisitions should bring value for money at a lesser or realistic cost from the limited government budget (PPDA, Act and Regulations, 2003)
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412510}{\*\bkmkstart _Toc318414164}\hich\af0\dbch\af31505\loch\f0 1.1.4. Contextual background{\*\bkmkend _Toc318412510}{\*\bkmkend _Toc318414164}
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Urban Local Gover\hich\af0\dbch\af31505\loch\f0 
nment Authorities in Uganda as Procuring and Disposal Entity (PDE) are responsible for the management of all the awarded contracts in the delivery of (that include but not limited to education, medical and health, water and sanitation, and road and other 
\hich\af0\dbch\af31505\loch\f0 p\hich\af0\dbch\af31505\loch\f0 
hysical infrastructure) services under their areas of jurisdiction using their user departments, procuring and disposal units and the executive (Local Government Act, 1997 as amended). To this effect, urban authorities are responsible for the monitoring, 
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 
ccounting and termination/closure of the contract based on the guidelines provided for in the PPDA Act of 2003 and local government PPDA Regulations of 2006 although significant service delivery failures are evident even with legal provisions on contract 
\hich\af0\dbch\af31505\loch\f0 m\hich\af0\dbch\af31505\loch\f0 anagement aimed at ensuring value for money. 
\par \hich\af0\dbch\af31505\loch\f0 The Local Government PPDA Regulations of 2006, Part VIII, provides for guidelines on contract management but it has continuously been noted that KCCA and its contractors have persistently encountered problems i
\hich\af0\dbch\af31505\loch\f0 
n their contractual obligations which has jeopardized service delivery in the city divisions. In the case between KCCA and Eclipse/EDIL Soil JVC Co. Ltd the service provider, the judgment observed that KCCA did not make any payments to the contractor for 
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
he civil works till November 2003, implying breach of contract by KCCA and yet the city engineers did not take personal efforts to monitor the performance of the contractor. KCCA lost the case, and also the civil works were not completed yet funds were lo
\hich\af0\dbch\af31505\loch\f0 s\hich\af0\dbch\af31505\loch\f0 t to a legal suit compensation (Judgment by Hon Justice Yorukamu Bamwine delivered on 9}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 th}{\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  February 2007. Eclipse/EDIL Soil JVC Co. Ltd V Kampala City Council (HCT-00-CC-CS-0256-2005) [2007] UGCommC 14 (9 February 2007). 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Similarly, an investigation on KCCA\hich\af0\dbch\af31505\loch\f0 
 by the PPDDA authority on street lighting noted that it was difficult to ascertain the performance of the provider concerning revenue remittances for the years 2003/ 2004/2005 yet it was noted that the Accounting Officer of KCCA failed to put in place pr
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
per contract management mechanism to check and report on the performance of the contractor (PPDA Authority findings on investigation on KCCA Street parking management, 2006). In the same vain, the Auditor General (AG) report noted uncollected revenue from
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
the Taxi park/parking operations: it was noted that Taxi park operations continued to be managed by UTODA and by the end of the financial year under consideration, a total of Shillings 557,293,000 remained unmerited by UTODA in relation to the debt outsta
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 ding as reported in Auditor general\hich\f0 \rquote \loch\f0 
s previous report of 2001/02 financial year. Although this debt was reduced to  Shillings 335,293,000 between Nov 2003 and Feb 2004, it was noted that the contract for UTODA to manage the Taxi Park operations expired in\hich\af0\dbch\af31505\loch\f0  
\hich\af0\dbch\af31505\loch\f0 Sept. 2003 yet UTODA continued to manage the Taxi Park without any contractual agreement with KCCA.
\par \hich\af0\dbch\af31505\loch\f0  On street parking the AG report noted that Payment for the month June 2003 remained outstanding by end of the financial year, thus defaulting on its bid/of\hich\af0\dbch\af31505\loch\f0 
fer terms. Meanwhile, sh 70 million remained uncollected from Green Boat Entertainment, the firm formerly contracted to manage Street parking.  The researcher observed that this phenomenon has existed for time not only in KCCA but other urban authorities 
\hich\af0\dbch\af31505\loch\f0 w\hich\af0\dbch\af31505\loch\f0 hich prompted this study to examine the influence of contract management on service delivery in urban authorities (AG report, 2005).  
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sb100\sa100\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\ab\af0 \ltrch\fcs0 \b\kerning36\insrsid4024673 
\par }\pard \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \page {\*\bkmkstart _Toc318412511}{\*\bkmkstart _Toc318414165}\hich\af0\dbch\af31505\loch\f0 
1.2. Statement of the problem{\*\bkmkend _Toc318412511}{\*\bkmkend _Toc318414165}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \fi-709\li0\ri0\sl480\slmult1\nowidctlpar\tx4820\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0        The Local Governments (PPDA R\hich\af0\dbch\af31505\loch\f0 
egulations) 2006, subsection 119, provides the contract management structure and clearly spells out the functions of the contract supervisor.  LG (PPDA) Reg. 119 (1) provides that after a contract has been placed, contract management, except the capacity 
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
o amend or terminate, shall pass from the accounting officer to a user department. To this effect, urban authorities are responsible for the monitoring, accounting and termination/closure of the contract based on the guidelines provided for in the PPDA Ac
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0  of 2003 and local government PPDA Regulations of 2006. 
\par }\pard \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Despite the Local Government PPDA Regulations of 2006 (Part VIII) guidelines on contract management, most services, goods and works contracts in KCCA have not yielded the desired results of providing\hich\af0\dbch\af31505\loch\f0 
 quality services, realization of value for money and responsiveness (PPDA Report on KCCA, 2006). It is not uncommon for roads which have been rehabilitated to develop portholes within the first month of their commissioning and street light failing to wor
\hich\af0\dbch\af31505\loch\f0 k\hich\af0\dbch\af31505\loch\f0 
 within the one week of their reinstallation, heaps of waste uncollected in the various city divisions, health centres with patients without beds and drugs and government schools without desks and adequate classroom buildings (Daily Monitor, 12}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 th}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  December,\hich\af0\dbch\af31505\loch\f0 
 2008).There is a persistent failure to collect revenue from outsourced contractors like UTODA, multiplex who were contracted to manage revenue collection from transport agencies and street parking respectively (AG report on KCCA 2005, PPDA Report on KCCA
,\hich\af0\dbch\af31505\loch\f0 
 2006). This study therefore assessed the influence of contract management attributes of contract monitoring, accounting, termination and closure on service delivery considerations of responsiveness, quality of service, and cost effectiveness in KCCA an u
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 ban local government authority in Uganda. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \page {\*\bkmkstart _Toc318412512}{\*\bkmkstart _Toc318414166}\hich\af0\dbch\af31505\loch\f0 1.3. Purpose of the Study{\*\bkmkend _Toc318412512}{\*\bkmkend _Toc318414166}
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The purpose of this study was to assess the influence of contract management on service delivery in KCCA. 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 1.4. Specific Research Obje\hich\af0\dbch\af31505\loch\f0 ctives 
\par 
\par }\pard \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study strived to achieve the following research objectives:
\par }\pard \ltrpar\qj \fi-360\li720\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 1.\tab 
To establish the influence of contract monitoring on service delivery in KCCA.
\par \hich\af0\dbch\af31505\loch\f0 2.\tab To establish the influence of contract payment/accounting on service delivery in KCCA.
\par }\pard \ltrpar\ql \fi-360\li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 3.\tab To estab\hich\af0\dbch\af31505\loch\f0 
lish the influence of contract termination and closure on service delivery in KCCA.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412513}{\*\bkmkstart _Toc318414167}\hich\af0\dbch\af31505\loch\f0 1.5. \tab Research Questions{\*\bkmkend _Toc318412513}{\*\bkmkend _Toc318414167}\hich\af0\dbch\af31505\loch\f0  

\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study sought answers to the following research questions
\par }\pard \ltrpar\qj \fi-360\li720\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 1.\tab To what extent does co\hich\af0\dbch\af31505\loch\f0 
ntract monitoring influence service delivery in KCCA.
\par \hich\af0\dbch\af31505\loch\f0 2.\tab To what extent does contract payment/accounting influence service delivery in KCCA.
\par }\pard \ltrpar\ql \fi-360\li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 3.\tab 
To what extent does contract termination and closure influence service delivery in KCCA.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412514}{\*\bkmkstart _Toc318414168}\hich\af0\dbch\af31505\loch\f0 1.6. \tab Hypothesis{\*\bkmkend _Toc318412514}{\*\bkmkend _Toc318414168}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study tested the following Hypotheses 
\par }\pard \ltrpar\qj \fi-360\li810\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin810\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 1.\tab 
Contract monitoring significantly influences service delivery in KCCA.
\par \hich\af0\dbch\af31505\loch\f0 2.\tab Contract accounting significantly influences service delivery in KCCA.
\par }\pard \ltrpar\ql \fi-360\li810\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin810\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 3.\tab Contract termin\hich\af0\dbch\af31505\loch\f0 
ation and closure significantly influences service delivery in KCCA.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412515}{\*\bkmkstart _Toc318414169}\hich\af0\dbch\af31505\loch\f0 1.7. Significance of the Study{\*\bkmkend _Toc318412515}{\*\bkmkend _Toc318414169}
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study will help to:
\par \hich\af0\dbch\af31505\loch\f0 (a)Identify weaknesses in the contract management practices of KCCA that have le\hich\af0\dbch\af31505\loch\f0 
d to poor service delivery. More specifically the study findings might help the management of KCCA to appreciate the importance of contract monitoring and payment/accounting and how they influence services delivery in the KCCA by establishing the relation
\hich\af0\dbch\af31505\loch\f0 s\hich\af0\dbch\af31505\loch\f0 hip between the variables which need to be effectively managed.
\par \hich\af0\dbch\af31505\loch\f0 (b) Highlight the effects of contract termination/closure interventions on service delivery which enables the management of KCCA and other stakeholders to adopt and practice effective contract\hich\af0\dbch\af31505\loch\f0 
 termination interventions/ closure for effective service delivery through documentation and dissemination of findings.
\par \hich\af0\dbch\af31505\loch\f0  (c)Add on new knowledge in the area of public procurement contract management in urbanized service delivery in developing countries whi\hich\af0\dbch\af31505\loch\f0 
ch are reforming their procurement systems for improved service delivery through its findings. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412516}{\*\bkmkstart _Toc318414170}\hich\af0\dbch\af31505\loch\f0 1.8. Scope of the Study{\*\bkmkend _Toc318412516}{\*\bkmkend _Toc318414170}
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study content scope included contract management as an independent variable and \hich\af0\dbch\af31505\loch\f0 
its influence on service delivery in KCCA. Service delivery included considerations of responsiveness, quality of services or products and cost effectiveness. Contact management concentrated on procurement contract monitoring, payment/ accounting, contrac
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
 termination/ closeout. The study geographical scope included the five divisions of Kampala City Council comprising of Nakawa, Kawempe, Rubaga, Makindye and Central divisions in Kampala district, Uganda. The time scope of the study included the period 200
\hich\af0\dbch\af31505\loch\f0 5\hich\af0\dbch\af31505\loch\f0 /6 to 2009/10 under which KCCA was implementing the five year strategic plan.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412517}{\*\bkmkstart _Toc318414171}\hich\af0\dbch\af31505\loch\f0 1.9. Justification of the study{\*\bkmkend _Toc318412517}{\*\bkmkend _Toc318414171}
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA currently spends over 20billion shillings for service delivery on a monthly basis but the\hich\af0\dbch\af31505\loch\f0 
 quality of services offered is appalling and yet their responsiveness to public social services is increasingly on the decline. Contracts are awarded to the effect of improving service delivery in the city but the statusquo has prevailed even with the av
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 
ilable contract management guidelines and provisions. This study had to be commissioned to investigate the influence of contract management on service delivery in KCCA if public funds had to bring value for money from public procurement in KCCA. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412518}{\*\bkmkstart _Toc318414172}\hich\af0\dbch\af31505\loch\f0 1.10. Operational definition of terms and concepts{\*\bkmkend _Toc318412518}{\*\bkmkend _Toc318414172}
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 A contract}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 is refers to a promise or agreement for which the law establishes enforceable duties and remedies.
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract management}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 refers to the process of monitoring performance in terms of quality and demand delivery; effecting acceptance and payments, initiating amendments and orderly resolution of any disputes that may arise in the overall process.
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract monitoring}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  involves th\hich\af0\dbch\af31505\loch\f0 
e procurement official or designated contract administration team carefully monitoring contractor performance. There are  many areas to be monitored, including quality, schedules, acceptance, conflict, contractor performance, changes, budgets and payments
.
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Accounting }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
involves the Procurement and disposal unit honoring their financial obligations to the contractor to enable the service provider make the deliveries.
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract termination}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  refers to a situation which arise if a party to the contract fails to per
\hich\af0\dbch\af31505\loch\f0 form a according to the contractual obligations or provisions which legally, they may have breached the contract and are in default.
\par \hich\af0\dbch\af31505\loch\f0 In the event that the parties to the contract satisfied their obligations, the contract has to be closed out. }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract clos
\hich\af0\dbch\af31505\loch\f0 ure}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  involves several considerations and activities and a contract before closure has to meet the following requirement;
\par \hich\af0\dbch\af31505\loch\f0 all contractual issues have been met, all changes have been incorporated into the final document, all deliverables have been received, a\hich\af0\dbch\af31505\loch\f0 
ll bailed assets and classified documents have been returned and final payment has been made.
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Service delivery}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 is a broad concept but in a public entity perspective, it relates the level of responsiveness, quality of service, and cost effectiveness of the \hich\af0\dbch\af31505\loch\f0 service or public goods and works.
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\cf1\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Responsiveness}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 stresses that PDEs should endeavor to meet the aspirations, expectations and needs of the community served by the procurement.
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Quality}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  is defined as the measure of the fitness of the service or product to f
\hich\af0\dbch\af31505\loch\f0 ulfill the purpose defined in the procurement or conformance to established requirements.
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Cost}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 effectiveness demands that the public resources invested in an acquisition should bring value for money at a lesser or realistic cost from the limited government\hich\af0\dbch\af31505\loch\f0  budget. 
\par }\pard\plain \ltrpar\s1\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412519}{\*\bkmkstart _Toc318414173}\hich\af0\dbch\af31505\loch\f0 CHAPTER TWO{\*\bkmkend _Toc318412519}{\*\bkmkend _Toc318414173}

\par {\*\bkmkstart _Toc318412520}{\*\bkmkstart _Toc318414174}\hich\af0\dbch\af31505\loch\f0 LITERATURE REVIEW{\*\bkmkend _Toc318412520}{\*\bkmkend _Toc318414174}
\par }\pard \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412521}{\*\bkmkstart _Toc318414175}\hich\af0\dbch\af31505\loch\f0 2.0 \tab 
Introduction{\*\bkmkend _Toc318412521}{\*\bkmkend _Toc318414175}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 This chapter presents a review of relevan\hich\af0\dbch\af31505\loch\f0 t literature on contract management and service delivery based on the legal provisions, other people\hich\f0 \rquote 
\loch\f0 s opinions, views and experiences from various organizations and sources. The first section presents the theoretical and conceptual framework. This follow\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 
d by presentation of related literature on contract monitoring and service delivery, contract accounting practices on service delivery, contract termination/closure and service delivery and summary of literature review. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412522}{\*\bkmkstart _Toc318414176}\hich\af0\dbch\af31505\loch\f0 2.1 \tab Theo\hich\af0\dbch\af31505\loch\f0 retical review{\*\bkmkend _Toc318412522}{\*\bkmkend _Toc318414176}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
The contracting theory proposed by Macaulay (1963) asserts that contracts vary considerably depending on the contracting parties, scope of contract and type of relationship. Macaulay (1963) asserts that a complete c\hich\af0\dbch\af31505\loch\f0 
ontract comprises numerous documents that specify responsibilities, key performance indicators, compensation principles and management routines that the parties to the contract will perform. Penepacker (2005), while building on Macaulay (1963) theory iden
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
ified key features of the contract are service specifications with service-level agreements (SLAs), where the quality and volume of the work contracted are described. Barthelemy and Geyer (2004) noted that traditionally, input specifications, or process s
\hich\af0\dbch\af31505\loch\f0 p\hich\af0\dbch\af31505\loch\f0 ecifications, where activities and their frequencies are described on a detailed level, have been used.
\par \hich\af0\dbch\af31505\loch\f0 Output specifications, or performance specifications are equally used and they tend to describe what should be provided in terms of results, but not exa\hich\af0\dbch\af31505\loch\f0 
ctly how the service provider should do to fulfill the requirements (Atkin and Brooks, 2000). Performance requirements are preferred and more frequent than process requirements, but often combinations are used if the contracts have to achieve the desired 
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 \hich\f0 esults (Barthe\'b4\loch\f0 
lemy, 2003). In effect, processes to control, specify and monitor performance interact with processes to coordinate and facilitate learning in the contractual relationship (Madhok, 2006). 
\par \hich\af0\dbch\af31505\loch\f0 There has been a long tradition in research on manag\hich\af0\dbch\af31505\loch\f0 
ement of inter-organizational mutual obligation to downplay the role of the formal contract in governing collaborative exchange relations (Macaulay, 1963; Argyres, Berkovitz, Mayer, 2006). There is a moral obligation to honor trust, and it has been shown 
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
hat if one of the parties in an exchange shows trust towards the other, this trust tends to be reciprocated by trustworthiness and collaboration (Berg, Dickhaut & McCabe, 1995). Further, this reciprocity rule applies also in the other direction, so that d
\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 
strust has a propensity to provoke opportunism and work-to-rule behaviour. Thus, to the extent that contracts and monitoring procedures are perceived as indications of distrust, they may produce limited cooperation based on self-interest but counteract tr
\hich\af0\dbch\af31505\loch\f0 u\hich\af0\dbch\af31505\loch\f0 st (Malhotra & Murninghan, 2002).
\par 
\par \hich\af0\dbch\af31505\loch\f0 Another view, however, is that well-specified contract promote more cooperative, long-term, trusting exchange relationships (Poppo and Zenger, 2002). The argument then is that detailed specifications and monitoring are im
\hich\af0\dbch\af31505\loch\f0 portant to facilitate joint sense making between parties in inter-organizational relationships (Vlaar, Van den Bosch & Volberda, 2006). Such formalization may focus participants\hich\f0 \rquote \loch\f0 
 attention and forces them to articulate various aspects of the task and the \hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 
elationship, which reduces the risk for misunderstandings and also gives the parties a better general understanding of the task at hand (Argyres et al., 2006). The contract theory and practice underpinned this study and espouses the concepts of contract m
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
nitoring as a responsibility of a PDE (Urban Local Government Authorities) should undertake to derive the contractual outcomes.. The theory thus informs this study that the performance of contractual obligations by the parties should result into good rela
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 ionships which ensure the services are delivered to the public. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412523}{\*\bkmkstart _Toc318414177}\hich\af0\dbch\af31505\loch\f0 2.2. Conceptual framework{\*\bkmkend _Toc318412523}{\*\bkmkend _Toc318414177}
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Independent\tab Variable                                           Dependent variable                                \hich\af0\dbch\af31505\loch\f0 
                                               
\par }\pard \ltrpar\qj \li0\ri0\sb100\sa100\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract Management                                            Service delivery 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0                                                           }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid2646926 
\par }{\field\fldedit\fldlock{\*\fldinst {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid2646926 \hich\af0\dbch\af31505\loch\f0  SHAPE  \\* MERGEFORMAT }}{\fldrslt {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang1024\langfe1024\noproof\insrsid14904093 
{\shpgrp{\*\shpinst\shpleft0\shptop0\shpright9900\shpbottom6236\shpfhdr0\shpbxcolumn\shpbxignore\shpbypara\shpbyignore\shpwr3\shpwrk0\shpfblwtxt0\shpz0\shplockanchor\shplid1031
{\sp{\sn groupLeft}{\sv 3127}}{\sp{\sn groupTop}{\sv 1819}}{\sp{\sn groupRight}{\sv 11377}}{\sp{\sn groupBottom}{\sv 7164}}{\sp{\sn fFlipH}{\sv 0}}{\sp{\sn fFlipV}{\sv 0}}{\sp{\sn fLockRotation}{\sv 0}}{\sp{\sn fLockAspectRatio}{\sv 1}}
{\sp{\sn fLockPosition}{\sv 0}}{\sp{\sn lidRegroup}{\sv 0}}{\sp{\sn posh}{\sv 0}}{\sp{\sn posrelh}{\sv 3}}{\sp{\sn posv}{\sv 0}}{\sp{\sn posrelv}{\sv 3}}{\sp{\sn dhgt}{\sv 0}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fAllowOverlap}{\sv 1}}
{\sp{\sn fBehindDocument}{\sv 0}}{\sp{\sn dgmt}{\sv 0}}{\sp{\sn fPseudoInline}{\sv 1}}{\sp{\sn pctHorizPos}{\sv -10001}}{\sp{\sn pctVertPos}{\sv -10001}}
{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLockPosition}{\sv 1}}{\sp{\sn fLockRotation}{\sv 1}}{\shp{\*\shpinst\shplid1032{\sp{\sn relLeft}{\sv 3127}}{\sp{\sn relTop}{\sv 1819}}{\sp{\sn relRight}{\sv 11377}}
{\sp{\sn relBottom}{\sv 7164}}{\sp{\sn fRelFlipH}{\sv 0}}{\sp{\sn fRelFlipV}{\sv 0}}{\sp{\sn shapeType}{\sv 75}}{\sp{\sn fLockText}{\sv 1}}{\sp{\sn cxk}{\sv 0}}{\sp{\sn f3DOK}{\sv 1}}{\sp{\sn fNoFillHitTest}{\sv 1}}{\sp{\sn fPreferRelativeResize}{\sv 0}}
{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}}}{\shp{\*\shpinst\shplid1033{\sp{\sn relLeft}{\sv 3427}}{\sp{\sn relTop}{\sv 1819}}{\sp{\sn relRight}{\sv 6127}}{\sp{\sn relBottom}{\sv 3671}}{\sp{\sn fRelFlipH}{\sv 0}}
{\sp{\sn fRelFlipV}{\sv 0}}{\sp{\sn shapeType}{\sv 202}}{\sp{\sn lTxid}{\sv 65536}}{\sp{\sn hspNext}{\sv 1033}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}{\shptxt \ltrpar \pard\plain \ltrpar
\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid12549001 \hich\af0\dbch\af31505\loch\f0 Contract monitoring }{\rtlch\fcs1 \af0\afs20 \ltrch\fcs0 \fs20\insrsid12549001\charrsid1641290 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li720\ri0\widctlpar
\jclisttab\tx720\wrapdefault\aspalpha\aspnum\faauto\ls4\adjustright\rin0\lin720\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 \hich\af0\dbch\af31505\loch\f0 Quality 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}\hich\af0\dbch\af31505\loch\f0 Conflicts
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}\hich\af0\dbch\af31505\loch\f0 Contractor performance 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 
\par 
\par 
\par }}}}{\shp{\*\shpinst\shplid1034{\sp{\sn relLeft}{\sv 3427}}{\sp{\sn relTop}{\sv 3825}}{\sp{\sn relRight}{\sv 6127}}{\sp{\sn relBottom}{\sv 4827}}{\sp{\sn fRelFlipH}{\sv 0}}
{\sp{\sn fRelFlipV}{\sv 0}}{\sp{\sn shapeType}{\sv 202}}{\sp{\sn lTxid}{\sv 131072}}{\sp{\sn hspNext}{\sv 1034}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}{\shptxt \ltrpar \pard\plain \ltrpar
\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid12549001 \hich\af0\dbch\af31505\loch\f0 A}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12549001\charrsid14318151 \hich\af0\dbch\af31505\loch\f0 ccounting 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001\charrsid15142076 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li720\ri0\widctlpar
\jclisttab\tx720\wrapdefault\aspalpha\aspnum\faauto\ls3\adjustright\rin0\lin720\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001\charrsid15142076 \hich\af0\dbch\af31505\loch\f0 Interim payment 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001\charrsid15142076 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}\hich\af0\dbch\af31505\loch\f0 Final payments
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 {\rtlch\fcs1 \af0\afs20 \ltrch\fcs0 \fs20\insrsid12549001\charrsid5536458 
\par }}}}{\shp{\*\shpinst\shplid1035{\sp{\sn relLeft}{\sv 8677}}{\sp{\sn relTop}{\sv 3208}}{\sp{\sn relRight}{\sv 11077}}{\sp{\sn relBottom}{\sv 5059}}{\sp{\sn fRelFlipH}{\sv 0}}
{\sp{\sn fRelFlipV}{\sv 0}}{\sp{\sn shapeType}{\sv 202}}{\sp{\sn lTxid}{\sv 196608}}{\sp{\sn hspNext}{\sv 1035}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}{\shptxt \ltrpar \pard\plain \ltrpar
\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid12549001\charrsid13396401 \hich\af0\dbch\af31505\loch\f0 Service delivery}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12549001 \hich\af0\dbch\af31505\loch\f0  
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar
\jclisttab\tx360\wrapdefault\aspalpha\aspnum\faauto\ls5\adjustright\rin0\lin360\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 \hich\af0\dbch\af31505\loch\f0 Responsiveness
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001\charrsid480813 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001\charrsid480813 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar
\jclisttab\tx360\wrapdefault\aspalpha\aspnum\faauto\ls5\adjustright\rin0\lin360\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001\charrsid480813 \hich\af0\dbch\af31505\loch\f0 Q}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 
\hich\af0\dbch\af31505\loch\f0 uality of service
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar
\jclisttab\tx360\wrapdefault\aspalpha\aspnum\faauto\ls5\adjustright\rin0\lin360\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 \hich\af0\dbch\af31505\loch\f0 Cost effectiveness }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12549001\charrsid480813 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001\charrsid480813 
\par }}}}{\shp{\*\shpinst\shplid1036{\sp{\sn relLeft}{\sv 3427}}{\sp{\sn relTop}{\sv 5059}}{\sp{\sn relRight}{\sv 6127}}{\sp{\sn relBottom}{\sv 6600}}{\sp{\sn fRelFlipH}{\sv 0}}
{\sp{\sn fRelFlipV}{\sv 0}}{\sp{\sn shapeType}{\sv 202}}{\sp{\sn lTxid}{\sv 262144}}{\sp{\sn hspNext}{\sv 1036}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}{\shptxt \ltrpar \pard\plain \ltrpar
\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid12549001\charrsid5536458 \hich\af0\dbch\af31505\loch\f0 Contract termination}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12549001 \hich\af0\dbch\af31505\loch\f0 /closure }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12549001\charrsid5536458 
\hich\af0\dbch\af31505\loch\f0  
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001\charrsid5585286 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar
\jclisttab\tx360\wrapdefault\aspalpha\aspnum\faauto\ls2\adjustright\rin0\lin360\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001\charrsid5585286 \hich\af0\dbch\af31505\loch\f0 Recommendation for termination of contract
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 \hich\af0\dbch\af31505\loch\f0 Closeout }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12549001\charrsid5585286 
\par }}}}{\shp{\*\shpinst\shplid1037{\sp{\sn relLeft}{\sv 6127}}{\sp{\sn relTop}{\sv 6293}}{\sp{\sn relRight}{\sv 6577}}{\sp{\sn relBottom}{\sv 6294}}{\sp{\sn fRelFlipH}{\sv 0}}
{\sp{\sn fRelFlipV}{\sv 0}}{\sp{\sn shapeType}{\sv 20}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}}}{\shp{\*\shpinst\shplid1038{\sp{\sn relLeft}{\sv 6127}}{\sp{\sn relTop}{\sv 4133}}
{\sp{\sn relRight}{\sv 6577}}{\sp{\sn relBottom}{\sv 4134}}{\sp{\sn fRelFlipH}{\sv 0}}{\sp{\sn fRelFlipV}{\sv 0}}{\sp{\sn shapeType}{\sv 20}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}}}
{\shp{\*\shpinst\shplid1039{\sp{\sn relLeft}{\sv 6127}}{\sp{\sn relTop}{\sv 2436}}{\sp{\sn relRight}{\sv 6577}}{\sp{\sn relBottom}{\sv 2436}}{\sp{\sn fRelFlipH}{\sv 0}}{\sp{\sn fRelFlipV}{\sv 0}}{\sp{\sn shapeType}{\sv 20}}{\sp{\sn fLayoutInCell}{\sv 1}}
{\sp{\sn fLayoutInCell}{\sv 1}}}}{\shp{\*\shpinst\shplid1040{\sp{\sn relLeft}{\sv 6577}}{\sp{\sn relTop}{\sv 4442}}{\sp{\sn relRight}{\sv 8677}}{\sp{\sn relBottom}{\sv 4442}}{\sp{\sn fRelFlipH}{\sv 0}}
{\sp{\sn fRelFlipV}{\sv 0}}{\sp{\sn shapeType}{\sv 20}}{\sp{\sn lineEndArrowhead}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}}}{\shp{\*\shpinst\shplid1041{\sp{\sn relLeft}{\sv 6577}}{\sp{\sn relTop}{\sv 2436}}
{\sp{\sn relRight}{\sv 6577}}{\sp{\sn relBottom}{\sv 6293}}{\sp{\sn fRelFlipH}{\sv 0}}{\sp{\sn fRelFlipV}{\sv 1}}{\sp{\sn shapeType}{\sv 20}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}}}}{\shprslt{\*\do\dobxcolumn\dobypara\dodhgt8192
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\ltrch\fcs0 \fs20\insrsid12549001\charrsid1641290 
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\jclisttab\tx720\wrapdefault\aspalpha\aspnum\faauto\ls4\adjustright\rin0\lin720\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 \hich\af0\dbch\af31505\loch\f0 Quality 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}\hich\af0\dbch\af31505\loch\f0 Conflicts
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}\hich\af0\dbch\af31505\loch\f0 Contractor performance 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 
\par 
\par 
\par }}\dpx360\dpy0\dpxsize3240\dpysize2161\dpfillfgcr255\dpfillfgcg255\dpfillfgcb255\dpfillbgcr255\dpfillbgcg255\dpfillbgcb255\dpfillpat1\dplinew15\dplinecor0\dplinecog0\dplinecob0\dptxbx\dptxlrtb{\dptxbxtext\ltrpar \pard\plain \ltrpar
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\b\insrsid12549001 \hich\af0\dbch\af31505\loch\f0 A}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12549001\charrsid14318151 \hich\af0\dbch\af31505\loch\f0 ccounting 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001\charrsid15142076 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li720\ri0\widctlpar
\jclisttab\tx720\wrapdefault\aspalpha\aspnum\faauto\ls3\adjustright\rin0\lin720\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001\charrsid15142076 \hich\af0\dbch\af31505\loch\f0 Interim payment 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001\charrsid15142076 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}\hich\af0\dbch\af31505\loch\f0 Final payments
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 {\rtlch\fcs1 \af0\afs20 \ltrch\fcs0 \fs20\insrsid12549001\charrsid5536458 
\par }}\dpx360\dpy2340\dpxsize3240\dpysize1169\dpfillfgcr255\dpfillfgcg255\dpfillfgcb255\dpfillbgcr255\dpfillbgcg255\dpfillbgcb255\dpfillpat1\dplinew15\dplinecor0\dplinecog0\dplinecob0\dptxbx\dptxlrtb{\dptxbxtext\ltrpar \pard\plain \ltrpar
\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid12549001\charrsid13396401 \hich\af0\dbch\af31505\loch\f0 Service delivery}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12549001 \hich\af0\dbch\af31505\loch\f0  
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar
\jclisttab\tx360\wrapdefault\aspalpha\aspnum\faauto\ls5\adjustright\rin0\lin360\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 \hich\af0\dbch\af31505\loch\f0 Responsiveness
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001\charrsid480813 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001\charrsid480813 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar
\jclisttab\tx360\wrapdefault\aspalpha\aspnum\faauto\ls5\adjustright\rin0\lin360\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001\charrsid480813 \hich\af0\dbch\af31505\loch\f0 Q}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 
\hich\af0\dbch\af31505\loch\f0 uality of service
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar
\jclisttab\tx360\wrapdefault\aspalpha\aspnum\faauto\ls5\adjustright\rin0\lin360\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 \hich\af0\dbch\af31505\loch\f0 Cost effectiveness }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12549001\charrsid480813 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001\charrsid480813 
\par }}\dpx6660\dpy1621\dpxsize2880\dpysize2159\dpfillfgcr255\dpfillfgcg255\dpfillfgcb255\dpfillbgcr255\dpfillbgcg255\dpfillbgcb255\dpfillpat1\dplinew15\dplinecor0\dplinecog0\dplinecob0\dptxbx\dptxlrtb{\dptxbxtext\ltrpar \pard\plain \ltrpar
\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid2646926 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid12549001\charrsid5536458 \hich\af0\dbch\af31505\loch\f0 Contract termination}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12549001 \hich\af0\dbch\af31505\loch\f0 /closure }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12549001\charrsid5536458 
\hich\af0\dbch\af31505\loch\f0  
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001\charrsid5585286 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li360\ri0\widctlpar
\jclisttab\tx360\wrapdefault\aspalpha\aspnum\faauto\ls2\adjustright\rin0\lin360\itap0\pararsid2646926 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001\charrsid5585286 \hich\af0\dbch\af31505\loch\f0 Recommendation for termination of contract
\par {\listtext\pard\plain\ltrpar \rtlch\fcs1 \af0 \ltrch\fcs0 \f3\insrsid12549001 \loch\af3\dbch\af31505\hich\f3 \'b7\tab}}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12549001 \hich\af0\dbch\af31505\loch\f0 Closeout }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid12549001\charrsid5585286 
\par }}\dpx360\dpy3780\dpxsize3240\dpysize1798\dpfillfgcr255\dpfillfgcg255\dpfillfgcb255\dpfillbgcr255\dpfillbgcg255\dpfillbgcb255\dpfillpat1\dplinew15\dplinecor0\dplinecog0\dplinecob0\dpline\dpptx0\dppty0\dpptx540\dppty1\dpx3600\dpy5220\dpxsize540\dpysize1
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\dplinew15\dplinecor0\dplinecog0\dplinecob0\dpline\dpptx0\dppty0\dpptx2520\dppty0\dpastartsol\dpastartw2\dpastartl2\dpx4140\dpy3060\dpxsize2520\dpysize0\dplinew15\dplinecor0\dplinecog0\dplinecob0\dpline\dpptx0\dppty0\dpptx0\dppty4500
\dpx4140\dpy720\dpxsize0\dpysize4500\dplinew15\dplinecor0\dplinecog0\dplinecob0\dpendgroup\dpx0\dpy0\dpxsize0\dpysize0}}}}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid8393842 {\pict{\*\picprop\defshp\shplid1025{\sp{\sn shapeType}{\sv 75}}{\sp{\sn fFlipH}{\sv 0}}
{\sp{\sn fFlipV}{\sv 0}}{\sp{\sn fLockRotation}{\sv 1}}{\sp{\sn fLockPosition}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fPseudoInline}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}{\sp{\sn fLockPosition}{\sv 1}}{\sp{\sn fLockRotation}{\sv 1}}}
\picscalex100\picscaley100\piccropl0\piccropr0\piccropt0\piccropb0\picw17463\pich11000\picwgoal9900\pichgoal6236\wmetafile8\bliptag-1545979595\blipupi63{\*\blipuid a3da39354fae39d6dcf30d8d9f4fa4b6}
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0000040000002d010100040000002d010100040000002d010100050000000902000000020d000000320a090000000100040000000000b601130120ff0600040000002d010000040000002d010000030000000000}}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj 
\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid2646926 
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid11367135 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid11367135\charrsid11367135 {\*\bkmkstart _Toc318230159}{\*\bkmkstart _Toc318415726}\hich\af0\dbch\af31505\loch\f0 Figure }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid11367135\charrsid11367135 
\hich\af0\dbch\af31505\loch\f0  SEQ Figure \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 1}}}\sectd \ltrsect
\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid2646926\charrsid11367135 \hich\af0\dbch\af31505\loch\f0 
: Conceptual model showing the relationship between contact management and service delivery}{\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid2646926\charrsid11367135 {\*\bkmkend _Toc318230159}{\*\bkmkend _Toc318415726}
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid2646926 
\par }\pard \ltrpar\ql \li0\ri0\sb100\sa100\sl276\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Source: Adopted and modified from contract theory and practice by Macaulay (1963) and the Uganda PPDA regulations, 2003. }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
The model in figure 1 above shows that contract management considered under aspects of contract monitoring, payment/accounting, termin\hich\af0\dbch\af31505\loch\f0 
ation/ closeout leads to effective service delivery by KCCA. Service delivery is significant in quality of service, responsiveness and cost effectiveness. On the other hand, contract monitoring involves considerations of monitoring quality, schedules, acc
\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 
ptance, conflicts and contractor performance. Three forms of payment are available namely advance payments, interim payment and final payments. Contract termination on the other hand which may arise from breach of contract needs appropriate interventions 
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 
nd should be subject to the contract terms and procedures provided for by the PPDA Act and Regulations, 2003; Local government PPDA Regulation 2006. Contract closeout is affected after the deliverables have been realized. It is therefore significant that 
\hich\af0\dbch\af31505\loch\f0 c\hich\af0\dbch\af31505\loch\f0 ontract management aimed at effective service delivery is moderated by the prevailing international and municipal procurement laws. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412524}{\*\bkmkstart _Toc318414178}\hich\af0\dbch\af31505\loch\f0 2.3. Contract Monitoring and Service delivery in Public Sector{\*\bkmkend _Toc318412524}{\*\bkmkend _Toc318414178}

\par {\*\bkmkstart _Toc318412525}{\*\bkmkstart _Toc318414179}\hich\af0\dbch\af31505\loch\f0 2.3.1. Quality in contract Monitoring and Service delivery in Public Sector{\*\bkmkend _Toc318412525}{\*\bkmkend _Toc318414179}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Crosby (1980) stated that quality is ``conformance to specification'' while Juran (1989) defined quality as ``fitness for purpose or use\hich\af0\dbch\af31505\loch\f0 
''. These definitions have been widely implemented in many sectors and industries and academia as Crosby (1980) stipulates that if a product does not meet the specified standard defined according to customer demand and requirements, then it is defective, 
\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 
.e. the customer will be dissatisfied with the product. Related to quality is the concept of quality assurance which embraces all those planned and systematic actions necessary to provide adequate confidence that a building will satisfy given requirements
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 for quality. Consequently quality control includes the operational techniques and activities that are used to fulfill requirements for quality.
\par \hich\af0\dbch\af31505\loch\f0 Chan et.al., (2005) noted that quality, cost and time have long been recognized as the major targets of concern \hich\af0\dbch\af31505\loch\f0 
by the client and is closely linked to time and cost, and vice-versa. A contract project with poor quality can result in extra cost and time extensions; a project with time and cost poorly controlled can affect the conformance of quality requirements. How
\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 ver, for the majority of projects, the cost and time parameters are the main pre-occupying factors for attributing success. Client\hich\f0 \rquote \loch\f0 
s emphasis among the three factors has been shown to influence the quality of a contracting project.
\par }\pard \ltrpar\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The contracting project\hich\af0\dbch\af31505\loch\f0 
 team is another key consideration in achieving quality and  depends to a large extent on the skills and experience of several key project team leaders, including the client representative, the contractor team leader that support leadership and active com
\hich\af0\dbch\af31505\loch\f0 m\hich\af0\dbch\af31505\loch\f0 
itment to continuous improvement to achieve the quality goal effectively (Chan et.al., 2005). Similarly, Arditi and Gunaydin (1998) found that clear and comprehensive project specifications are important determinants to quality performance. The client
\hich\f0 \rquote \loch\f0 s r\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 
quirements have to be translated into practical designs and specifications to ensure that production, testing, maintenance and servicing are technically and economically feasible.  
\par 
\par \hich\af0\dbch\af31505\loch\f0 
Chan et.al., (2005) concludes that professionals and researchers recognize the need for proper training and widening experience in delivering contract out.comes. A successful contract quality assurance system needs an adequate supply of conscientious work
\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 
rs. Barthelemy and Geyer (2004) observed that any outsourcing contract should include clauses covering: dispute procedures; who has responsibility for what and the lines of reporting. When entering an outsourcing contract there is need to ensure that the 
\hich\af0\dbch\af31505\loch\f0 p\hich\af0\dbch\af31505\loch\f0 
arties interpret the contract in the same way to achieve the desired quality levels (Willcocks and Lester, 1997). Good frameworks can assist in a practical sense as written in the Service Level Agreements (SLAs). Often, while an organization is relatively
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
new to outsourcing, the SLA tends to be written simplistically. This is evident in two ways. Firstly, the SLA often does not cover important contingencies that may indeed arise - simply because these did not occur to the writer of the SLA. Secondly, measu
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 
es are often expressed in terms of percentage uptime, for example, rather than concentrating on measures that quantify added value to the organization (Willcocks and Lester, 1997). Similarly, complexity and scope have been noted to be the major constraint
\hich\af0\dbch\af31505\loch\f0 s\hich\af0\dbch\af31505\loch\f0  and difficulties in IS/IT investment evaluation and benefits realization processes (Tallon et. al., 2000; Ward et.al., 1996).
\par 
\par \hich\af0\dbch\af31505\loch\f0 In a study by Young (2008) it was found out that, monitoring quality became the major focus of the contracting institutions\hich\f0 \rquote \loch\f0 s co\hich\af0\dbch\af31505\loch\f0 
ntract manager. As a result, it was claimed that the overall strategy for support services had not been given enough attention .For instance, waste reduction, a strategic priority of the hospital although not of the contractor, was to be managed internall
\hich\af0\dbch\af31505\loch\f0 y\hich\af0\dbch\af31505\loch\f0  in future contracts, even if it raised conflict with the contractor\hich\f0 \rquote \loch\f0 
s objectives. The above suggests that while contracting processes are complex organizational phenomena, there are identifiable ways managers can approach them to be more effective throug\hich\af0\dbch\af31505\loch\f0 h\hich\af0\dbch\af31505\loch\f0 
 clarifying and operationalizing the elements that may make a contract process rational and increase opportunities for obtaining contract effectiveness. They suggest that, it is not only the process that should be followed, but that sub components under r
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 
tionality includes managers proactively adapting to the demands presented by each service-contracting situation; and congruence between the goals of the organization and the goals of the contracting manager. It was observed that rationality may be enhance
\hich\af0\dbch\af31505\loch\f0 d\hich\af0\dbch\af31505\loch\f0  by previous managerial experience or training in contracting.
\par \hich\af0\dbch\af31505\loch\f0 Rwelamila  (1995) reports a research  carried out by the United Kingdom (UK) building Research Establishment on building failures in traditional housing, demonstrated that the incidence of fail\hich\af0\dbch\af31505\loch\f0 
ure was attributable in 50 per cent of cases to design faults, 40 per cent to faults in construction on site, and only 10 per cent to product faults. These results appear to be in conflict with preliminary survey results on the causes of quality problems 
\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 n public buildings in Botswana. In the survey the returns from the clients, professionals, and other participants disclosed the following responses:  contractors\hich\f0 \rquote \loch\f0 
 workmanship (very poor); no pressing problems on design; architect\hich\f0 \rquote \loch\f0 s responsibility as clien\hich\af0\dbch\af31505\loch\f0 t\loch\af0\dbch\af31505\hich\f0 \rquote \loch\f0 
s representative (managing function very weak);  construction materials\hich\f0 \rquote \loch\f0 
 quality (no pressing problems); other problems include lack of trained/experienced manpower (managerial and tradesmen). This study found out that the parties to the contract thus KC\hich\af0\dbch\af31505\loch\f0 C\hich\af0\dbch\af31505\loch\f0 
A and contractors did not know their quality obligations, while they did not establish quality specifications and supervision of contracts\hich\f0 \rquote \loch\f0 
 quality. The contract management efforts did not produce quality reports while contractors were not evaluated on si\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 e which negatively affected service quality. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412526}{\*\bkmkstart _Toc318414180}\hich\af0\dbch\af31505\loch\f0 2.3.2. Conflict in Contracts and Service delivery in Public Sector{\*\bkmkend _Toc318412526}{\*\bkmkend _Toc318414180}

\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 There are perhaps as many definitions of conflict as there are occasions for its occurrence\hich\af0\dbch\af31505\loch\f0 
. Some definitions suggest that conflict exists where there are real or perceived differences that arise in specific circumstances and that engender relations as a consequence (Kolb and Putnam, 1992). Others have focused more narrowly on the phenomena ass
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
ciated with competitive intentions such as the deliberate interference with the others goal (Thomas, 1992). A general view is that conflict is manifested as competition; tension; dispute; opposition; antagonism; quarrel; disagreement; controversy and viol
\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 nce.
\par 
\par \hich\af0\dbch\af31505\loch\f0 
Acharya, Lee and Im (2006) note a range of sources of conflict in contracting to include owner evoked conflicts such as confusing requirements of owner, excessive change orders, supremacy of owner/consultant, project scope definition not clear, finan
\hich\af0\dbch\af31505\loch\f0 
cial failure of owner, delay in decision by owner and delays in  running bill payment. The conflict may equally be consultant evoked conflicts may include but not limited to defective design, errors and omission in design and excessive extra work, excessi
\hich\af0\dbch\af31505\loch\f0 v\hich\af0\dbch\af31505\loch\f0 
e quantity variations, specification alterations. It may be contractor evoked conflicts which may include but not limited to financial failure of contractor, slow work of contractor, incompetent contractor, major defects in maintenance, local people inter
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 uptions/protests, subcontractor inefficiency, non-payment to subcontractor, mentality of contractor and defective deliveries (quality).
\par 
\par \hich\af0\dbch\af31505\loch\f0 Lee, (1996) observed that contract management, particularly in the early stages will raise a number of conflicting issu\hich\af0\dbch\af31505\loch\f0 
es that would not normally arise in a state operated facility. These are normally caused by differing interpretation of contract provisions, unfamiliarity with procedures or legislation. The long-term success of the relationship between the buying entity 
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 
nd private contractors will be ensured if such issues are dealt with promptly and to each party's satisfaction. The resolution of such issues from a remote central office is often impractical, slow and likely to result in a decision not reflective of the 
\hich\af0\dbch\af31505\loch\f0 p\hich\af0\dbch\af31505\loch\f0 roblem as it is perceived on the ground. The use of an officer employed by the State jurisdiction but located on site can be extremely beneficial in these circumstances.
\par 
\par \hich\af0\dbch\af31505\loch\f0 The breach of a term of agreement by the outsourcing vendor in relation to service le\hich\af0\dbch\af31505\loch\f0 
vel will give grounds for the PDE to sue for damages. However, litigation for contract damages is often expensive, time consuming and involves a good deal of uncertainty. From the outsourcing customer\hich\f0 \rquote \loch\f0 
s point of view, it is far better and more convenient \hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 
f express warranty is written into the agreement for the vendor to indemnify the company for any losses, costs, and liabilities arising from the vendor\hich\f0 \rquote \loch\f0 
s breach of contract. For large companies (such as airline and financial brokerage companies), losses (\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 
ncluding opportunity cost) from even a temporary cessation of their contracted function may be very substantial. It is therefore important to ensure that these losses are recoverable by explicitly providing for them in the contract (Heinbuch, 1996).

\par 
\par \hich\af0\dbch\af31505\loch\f0 Lee (\hich\af0\dbch\af31505\loch\f0 
1996) supports this view by noting that disputes are not uncommon in the course of performing the contractual obligations given the large sums of money and complexity involved contracts. Instead of resorting to expensive and time-consuming legal action ev
\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 
ry time there is a dispute, proper mechanisms should be built into the outsourcing agreement for dispute resolution through an independent third party (such as an arbitrator).  This study found out that KCCA did not effectively manage its contracts which 
\hich\af0\dbch\af31505\loch\f0 l\hich\af0\dbch\af31505\loch\f0 eads to poor service delivery. 
\par 
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2.3.3. Contractor Performance Management and Service delivery in Public Sector
\par }\pard \ltrpar\qj \li0\ri0\sa200\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
According to Mark (2003) procurement contract management call for enhanced supplier performance visibility through PDE activities based on dynam\hich\af0\dbch\af31505\loch\f0 ic supplier performance metrics.}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 To this effect,}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Macionis and Millican (2005) noted that there are a number of ways of providing such a service to include \loch\af0\dbch\af31505\hich\f0 \u-4064\'3f\hich\af0\dbch\af31505\loch\f0 
liaison officer; contract monitor; and contract auditor. 
\par \hich\af0\dbch\af31505\loch\f0 The liaison officer\hich\f0 \rquote \loch\f0 s role has proven bene\hich\af0\dbch\af31505\loch\f0 
ficial during the pre-commissioning and set-up period. This period extends from the time the contract is awarded to the time the out sourced centre is fully operational. The role of the liaison officer during this period is to ensure the smooth implementa
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 ion of the contract. Considerable work is involved in ensuring that all aspects prescribed by the contract are in place prior to the centre opening. Similarly, the monitor\hich\f0 \rquote 
\loch\f0 s}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 role is to}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 carefully monitor the contractor's performance against the contract and\hich\af0\dbch\af31505\loch\f0 
 specifications. Instances will occur where adjustments will need to be made to the formal arrangements. The monitor provides a day-to-day capacity to evaluate performance. It has been found desirable for the monitor to operate on site during this critica
\hich\af0\dbch\af31505\loch\f0 l\hich\af0\dbch\af31505\loch\f0  phase. }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
In support to contract supervision Zou, Fang, Wang and Loosemore (2007) observed that the Chinese Government requires construction projects clients (owners) to enhance on-site supervision. On-site project supervision process is essentially the res
\hich\af0\dbch\af31505\loch\f0 
ponsibility of the supervisory company, which is usually appointed by a competitive selection process. In essence, supervisory companies formally report to clients on a weekly basis through meetings and monthly written reports. The monthly reports contain
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 information about materials supplied; variations; quality issues; progress against schedule; financial status; major issues identified from past weekly meetings.  }{\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Macionis and Millican (2005) highlight that as operations mature, the need for constant on-s\hich\af0\dbch\af31505\loch\f0 
ite supervision reduces. In the Queensland experience this has been after about twelve months operation, at which time the Queensland authorities have found it able to move to a process in which the contractor is formally evaluated for performance against
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
the contract by means of periodic and/or ad hoc formal audits performed by the contract auditor.  Lee (1996) noted that a tight contract is the key to a successful relationship while a loosely worded one is often a recipe for disaster. If a well-drafted c
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
ntract is in place its effective management should not be too difficult because the necessary mechanisms should have been built into the contract. The outsourcing customer should assign the contract management responsibility to managers who understand the
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 services provided by the outsourcing vendor. The parties to the contract  will have to deal with routine measurement of the vendor\hich\f0 \rquote \loch\f0 
s service level against contractual requirements, handle change requests and payments, and assume the overall responsibility\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
of ensuring the services provided by the vendor are of an acceptable quality.
\par 
\par \hich\af0\dbch\af31505\loch\f0 Winters (2005), hints that during any kind of change, expectation management is critical to performance and avoiding misunderstandings. The expectations of the service provider \hich\af0\dbch\af31505\loch\f0 
and the user need to be managed. Users should be notified when you decide that a change is going to occur. This can be accomplished with a simple e-mail distribution or through a web posting. Generally, the organizational communication culture will help d
\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 
termine the best method. If the outsourced service provider is not very visible to users, the communication can be brief. However, if there is routine interface with the service provider, a more comprehensive overview is required. 
\par 
\par \hich\af0\dbch\af31505\loch\f0 Winter (2005) further s\hich\af0\dbch\af31505\loch\f0 
uggests the use of additional committees that meet weekly during the transition period. Some of the most common types of committees that will parallel the transition team may include but not limited to accounting; technology implementation; orientation an
\hich\af0\dbch\af31505\loch\f0 d\hich\af0\dbch\af31505\loch\f0 
 training; and HR. In many cases, it is critical to a company and a direct communication channel should exist between top management and the managers dealing with post-contract management so that problems detected in contract performance are communicated 
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
o senior management in a quick and efficient manner (Lee, 1996). Young (2008) on his part observed that management by contractual outcomes was found to be problematic and the management of work processes remained a necessity to ensure quality outcomes. 

\par 
\par \hich\af0\dbch\af31505\loch\f0 O\hich\af0\dbch\af31505\loch\f0 
utsourcing is a change management strategy but is not a panacea to financial, quality and work practice issues. Effective management of process and people is still required to ensure success . Kadefors (2008) observed that in UK outsourced health services
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
in monitoring of contractual performance, the opinion of both clients and contractors was that this area has previously not received enough attention but is currently developing as contracting experience increases. 
\par 
\par \hich\af0\dbch\af31505\loch\f0 
The principles were more refined for cleaning services, where competition is fierce and there is an accepted standard for performance specification and measurements. Hard data (statistics for energy consumption, system interruptions, complaints, phone cal
\hich\af0\dbch\af31505\loch\f0 l\hich\af0\dbch\af31505\loch\f0 
s answered, volumes of post, etc.) and inspections were considered important, but contract meetings were seen as the key monitoring mechanism. The general view was that contract management is becoming more formalized, so that meetings as well as inspectio
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 
s and measurements are planned and documented. Communication routines are usually defined in the contract, and some clients also include agendas for various types of meetings in the bid documents and to ensure service quality, customer satisfaction questi
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 nnaires are widely employed (Kadefors, 2008).
\par 
\par \hich\af0\dbch\af31505\loch\f0 The use of scorecards and other quantitative contract evaluation mechanisms within the SLA were generally useful in measuring and monitoring the performance of these contracts. However, because of the embedded
\hich\af0\dbch\af31505\loch\f0  contract mentality, one organisation was unable to: establish whether any benefits had actually been realized as result of these three major outsourcing contracts; get a more balanced and truthful picture of these contracts
\hich\f0 \rquote \loch\f0  performance, and hence, maybe\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
resolve some of the difficult issues; and monitor the progress of the outsourcing contracts (Lin et al, 2007). Consistent with the findings of De Looff (1997), Khalfan (2004) and Sullivan and Ngwenyama (2005), the fact that public-sector organizations had
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
to follow governmental contract guidelines had effectively stopped the adoption of a formal IS/IT investment evaluation methodology in both case organizations. As a result, an embedded contract mentality among the participants meant that they were unable 
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
o get a more balanced and truthful picture of the performance of these contracts. This is consistent with the findings of Dean and Kiu (2002), in which organizations that rely solely on contract checklists for performance evaluation and monitoring do not 
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 
ecessarily achieve best practice. Organizations that make extensive use of outsourcing evaluation methodologies or measures have higher perceived payoffs from outsourcing (Tallon et.al., 2000).
\par 
\par \hich\af0\dbch\af31505\loch\f0 In conclusion Heinbuch (1996) recommended that to attain effe\hich\af0\dbch\af31505\loch\f0 
ctive contract performance, managers will want to: initiate the process in accordance with hospital-level directives; gather information, both internally and externally to inform comparative analysis of costs and levels of service; obtain and consider mul
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
iple-bids, when the market is competitive; and develop and implement, from the outset, a process for both monitoring the process leading to a contract and monitoring implementation and on-going service delivery. Moreover, it is concluded that the above pr
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 cess is enhanced by: Identifying which managers have the requisite knowledge to conduct and manage a contract process, determining the service\hich\f0 \rquote \loch\f0 
s relationship to larger organizational objectives; ensuring the understanding and acceptance of goals between s\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 
nior managers initiating a contract, and those who will conduct and manage the process; ensuring that stated goals are actual goals; ensuring that policies to direct contracting institution\hich\f0 \rquote \loch\f0 
s contracting activities are followed and enforced; clarifying th\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 
 service goals to be achieved at the outset along with establishing measurement guidelines for determining their achievement; specifying at the outset how the contracted work will be performed; involving potentially affected individuals or organizations i
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 
 the process (for example involve relevant staff, employees, union officials, lawyers, and public in the process).  This study found out that KCCA did not effectively monitor contract performances which lead to poor service delivery.
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\kerning36\insrsid4024673 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412527}{\*\bkmkstart _Toc318414181}\hich\af0\dbch\af31505\loch\f0 2.4. Contract accounting and Service Delivery in the Public Sector{\*\bkmkend _Toc318412527}{\*\bkmkend _Toc318414181}

\par {\*\bkmkstart _Toc318412528}{\*\bkmkstart _Toc318414182}\hich\af0\dbch\af31505\loch\f0 2.4.1. Interim Payments Accounting and Service delivery in Public Sector{\*\bkmkend _Toc318412528}{\*\bkmkend _Toc318414182}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The minimum performance levels ar\hich\af0\dbch\af31505\loch\f0 
e determined by technical outcome related dimensions such as, quality, quantity, availability, legislative, maintainability, capacity, comfort, appearance and safety. Payment must be made only for services that meet the required levels of service and plac
\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 
s the whole contractual emphasis on the purpose of the service to be performed, rather than the manner by which work is to be performed. Failure by the supplier to deliver the minimum performance outcomes results in a deduction of the contract value, comp
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 
rable with the lost performance opportunity. Conversely, extra or additional value delivered above and beyond the minimum performance levels results in a reward or increase in contract value, comparable with the additional value delivered (Thai, 2004; Ode
\hich\af0\dbch\af31505\loch\f0 y\hich\af0\dbch\af31505\loch\f0 inka, John & Kaka, 2008). 
\par 
\par \hich\af0\dbch\af31505\loch\f0 
Similarly, Lee (1996) observed that agreement on pricing, payment terms and schedules is a very critical part of the overall outsourcing arrangement since most outsourcing agreements are fairly long-term in nature, lasting as lo
\hich\af0\dbch\af31505\loch\f0 
ng as ten years. When, how and to whom payments should be made, and the amounts and structure of payments involved, can all be complicated issues because an outsourcing arrangement is a sophisticated business deal which may involve third parties such as e
\hich\af0\dbch\af31505\loch\f0 q\hich\af0\dbch\af31505\loch\f0 
uipment and so forth. It is particularly important to ensure that the price agreed covers all the services required and that there should be an absolute cap on the total amount of fees payable in all circumstances.
\par \hich\af0\dbch\af31505\loch\f0  
\par \hich\af0\dbch\af31505\loch\f0 In some cases, a third party will not g\hich\af0\dbch\af31505\loch\f0 
ive consent to an assignment without the payment of a substantial amount of extra fee. It is therefore important to ascertain in the transfer of asset agreement the allocation of costs involved in carrying out the necessary transfer of assets. In some cou
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 
tries (such as the UK) transfer of assets may be taxed (such as VAT) and attract stamp duty. Again, this hidden cost of the asset transfer agreement has to be taken into account in the overall outsourcing consideration (Lee, 1996).
\par 
\par \hich\af0\dbch\af31505\loch\f0 Winters (2005) noted th\hich\af0\dbch\af31505\loch\f0 
at associated costs of human resources need to be considered and he offers a check list for major cost categories to include  labor cost of the proposal incentives and annual salary escalations; expenses associated with the service;  management fee; exter
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 al services; termination fee; transition fee. This study found out that KCCA did not effectively observe the interim payments as provided for by law which lead to poor service delivery.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412529}{\*\bkmkstart _Toc318414183}\hich\af0\dbch\af31505\loch\f0 2.4.2. Final Payments and Service delivery i\hich\af0\dbch\af31505\loch\f0 n Public Sector{\*\bkmkend _Toc318412529}
{\*\bkmkend _Toc318414183}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Thai (2004) observed that final payment is authorized only when the contract is closed out. The PPDA regulation 253 (1) provides that no payment shall be made to a provider under a contract for works, services or s\hich\af0\dbch\af31505\loch\f0 
upplies, without receipt of the deliverables specified in the contract. Consequently, sub regulation 253(2) states that notwithstanding sub-regulation (1), payment may be made to a provider prior to receipt of deliverables where an appropriate payment sec
\hich\af0\dbch\af31505\loch\f0 u\hich\af0\dbch\af31505\loch\f0 
rity is obtained. Sub regulation 253 (3) states that the solicitation documents and contract shall state the requirement for a payment security while sub regulation 253 (4)  states that a payment security shall (a) be in a format provided by the Authority
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
which shall be included in the solicitation documents; (b) be in a form and from an institution that is wholly acceptable to the Bank of Uganda in accordance with the guidelines; (c) be valid for a prescribed period beyond the expected final transaction d
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 te of a contract or expected release date; and (d) where appropriate, allow for the progressive reduction of the secured sum, where a successive payment is released against the secured sum.

\par 
\par \hich\af0\dbch\af31505\loch\f0 PDDA regulation 254 (1) requires that a procuring and disposing e\hich\af0\dbch\af31505\loch\f0 
ntity to clearly state in the solicitation documents, the documents against which each payment shall be made. Similarly, sub regulation (2) states that a payment document may include a document certifying or proving (a) the delivery or receipt of goods, w
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
rks or services in accordance with the terms of the contract; (b) the content of the consignments delivered; (c) the insurance coverage of the delivered items; (d) the successful inspection of the delivered items; (e) the origin or eligibility of the deli
\hich\af0\dbch\af31505\loch\f0 v\hich\af0\dbch\af31505\loch\f0 
ered items; (f) payment of costs specified in a contract, such as duties, levies or taxes that may be due and payable by a provider on the delivered items; (g) the acceptance of installation or commissioning of the delivered items by a user; (h) the recei
\hich\af0\dbch\af31505\loch\f0 p\hich\af0\dbch\af31505\loch\f0 
t or acceptance of reports, manuals, guides, or other documents; (i) the actual time period worked; (j) the actual works or services completed; (k) the payment of sums due to sub-contractors; or (l) the actual sums paid for reimbursable costs, such as air
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 tickets. This study found out that KCCA did not effectively observe the final payment conditions as provided for by law which lead to poor service delivery.
\par }\pard\plain \ltrpar\s1\ql \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 
\par 
\par 
\par 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12549001 {\*\bkmkstart _Toc318412530}{\*\bkmkstart _Toc318414184}\page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2.5}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid14580596 
\hich\af0\dbch\af31505\loch\f0 . Contract}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  Termination and Closure and Service Delivery in Publi\hich\af0\dbch\af31505\loch\f0 c Sector{\*\bkmkend _Toc318412530}
{\*\bkmkend _Toc318414184}
\par {\*\bkmkstart _Toc318412531}{\*\bkmkstart _Toc318414185}\hich\af0\dbch\af31505\loch\f0 2.5.1. Recommendations for Termination and Service delivery in Public Sector{\*\bkmkend _Toc318412531}{\*\bkmkend _Toc318414185}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The PDDA Regulation \hich\af0\dbch\af31505\loch\f0 
264 (1) states that where the contract manager or a procurement and disposal unit believe that a contract should be terminated, the contract manager or the procurement and disposal unit shall submit a recommendation for termination with a copy of the cont
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 
act to a contracts committee. Similarly, sub regulation 264 (2) requires that recommendation for termination of a contract shall state (a) the name of a provider and the procurement reference number; (b) reasons for the termination; (c) the actions taken 
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
o avoid termination, where applicable; (d) the contractual grounds for the termination; (e) the costs, if any, resulting from the termination; and (f) any other relevant information. Sub regulation 264 (3) states that no contract shall be terminated prior
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
to obtaining the approval of a contracts committee (4) Where a contract is terminated, a procuring and disposing entity shall, where appropriate, inform the PDDA Authority of the provider involved, the reasons for the termination and make a recommendation
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 on the provider's registration status.
\par 
\par \hich\af0\dbch\af31505\loch\f0 Lee (1996) noted that in cases where arbitration does not work and the contract must be terminated, the consequences of termination must be taken into account and appropriate provisions made in the outsourcing contra
\hich\af0\dbch\af31505\loch\f0 
ct. In particular, these provisions should cover issues such as: buy back arrangements for equipment; transfer of relevant third party contracts and leases (such as maintenance contracts); transfer of staff; and guarantee by the vendor to assist and coope
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 
ate.  Thai (2004) on his part recommends that there should also be explicit agreement in relation to the termination of services in cases where service levels are not met or when the vendor goes into liquidation, etc. It is particularly important that the
\hich\af0\dbch\af31505\loch\f0 s\hich\af0\dbch\af31505\loch\f0 
e issues are spelt out in the agreement because the relationship between the outsourcing customer and the vendor is likely to be tense in termination cases and voluntary assistance based on an assumption of goodwill cannot be relied on. 
\par \hich\af0\dbch\af31505\loch\f0 Ackeman (1996) not\hich\af0\dbch\af31505\loch\f0 
ed that sometimes it is the service failures themselves which cause a termination of the partnership and that service failures may take place for financial reasons as just described, but they may also take place because of the apparent inability of the co
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 tractor to satisfy the service levels required by the buyer and the partnership is ended to satisfy the requirements of the contract of service. 
\par 
\par \hich\af0\dbch\af31505\loch\f0 Similarly, Winters (2005) noted that for an outgoing service provider in the public sector organisations ther\hich\af0\dbch\af31505\loch\f0 
e is need to establish financial obligations; create listing of leased and owned equipment; turn over technical, training and user guides; publish final performance metrics; publish inventories related to the performance of work; issue benchmarking data; 
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 
elease process documents; and issue reconciled final financial statement. In a study of outsourced health services in UK, Young (2008)  found out that the termination of the contract were mainly due to the contractor\hich\f0 \rquote \loch\f0 
s inability to perform the work to the\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
required outcomes due to having under-priced the contract or having not understood the specific requirements of the hospital. The non-inclusion of all transaction costs swayed the decision in a direction that may not have been optimal on the basis of effi
\hich\af0\dbch\af31505\loch\f0 c\hich\af0\dbch\af31505\loch\f0 iency. This study found out that KCCA did not effectively observe contract terminations as provided for by law which lead to poor service delivery.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412532}{\*\bkmkstart _Toc318414186}\hich\af0\dbch\af31505\loch\f0 2.5.2. Close out of Contracts and Service delivery in Public Sector{\*\bkmkend _Toc318412532}{\*\bkmkend _Toc318414186
}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Thai (2004) noted that usually contractors honor their contracts and when the contract is honored, the contract has to be closed out. Contract closure involves several activities and requirements that include; meeting all contractual issues, al
\hich\af0\dbch\af31505\loch\f0 
l changes if any being incorporated in the final document, all deliverables items have been received, all bailed (borrowed) equipment and all classified documents have been returned and final payments made. Once all these items are complete, the procureme
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 t official or contract administrator writes formal closure documents containing a narrative of the contract strength and weaknesses in the performance of the contract for future references. 

\par 
\par \hich\af0\dbch\af31505\loch\f0 Zou, }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid14580596 \hich\af0\dbch\af31505\loch\f0 et.al.}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  (2007) reported that in China, all contracts/project
\hich\af0\dbch\af31505\loch\f0 
s are required to be audited at practical completion stage. This audit is essentially a final account audit, and must be instigated by the client. This audit will identify final project cost and reconcile the makeup of this final price. For government fun
\hich\af0\dbch\af31505\loch\f0 d\hich\af0\dbch\af31505\loch\f0 
ed projects, the government audit bureau conducts the audit while the non-government funded works are audited by an accredited specialist audit company. The design institute also participates in supervision of project work, specifically at pre-determined 
\hich\af0\dbch\af31505\loch\f0 m\hich\af0\dbch\af31505\loch\f0 
ilestones such as reinforcement placement. Additionally, any variations which are significant require design institute concurrence. Attendance at other times may be sought by the client. This study found out that KCCA did not effectively observe the final
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 payment conditions as provided for by law which lead to poor service delivery.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412533}{\*\bkmkstart _Toc318414187}\hich\af0\dbch\af31505\loch\f0 2.6.  \tab Summary of Literature Review{\*\bkmkend _Toc318412533}{\*\bkmkend _Toc318414187}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The literature suggests a need for continuous contact monitoring, effecting payment by th\hich\af0\dbch\af31505\loch\f0 
e paying party to the contract and termination/closure of contract by the contract manager appointed by the PDE to oversee contract success and achievement of contract outcomes. However, the contract management practice is based on developed economies wit
\hich\af0\dbch\af31505\loch\f0 h\hich\af0\dbch\af31505\loch\f0 
 less literature focusing on the contract management practices in urban authorities of local governments in developing countries especially in Uganda. It was against this background that this study was carried out to provide empirical evidence on the infl
\hich\af0\dbch\af31505\loch\f0 u\hich\af0\dbch\af31505\loch\f0 
ence of contract management on service delivery in urban local authorizes in Uganda to fill the literature gaps. This study found out that contract monitoring predicted 27.1% of the variance in service delivery while contract payment and accounting predic
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 ed 23.8% of the variance in service delivery in KCC. Contract termination and closeout predicted 9.3% of the variance in service delivery. 
\par 
\par }\pard\plain \ltrpar\s1\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412534}{\*\bkmkstart _Toc318414188}\hich\af0\dbch\af31505\loch\f0 CHAPTER THREE{\*\bkmkend _Toc318412534}{\*\bkmkend _Toc318414188}

\par {\*\bkmkstart _Toc318412535}{\*\bkmkstart _Toc318414189}\hich\af0\dbch\af31505\loch\f0 METHODOLOGY{\*\bkmkend _Toc318412535}{\*\bkmkend _Toc318414189}
\par }\pard \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412536}{\*\bkmkstart _Toc318414190}\hich\af0\dbch\af31505\loch\f0 3.0  \tab 
Introduction{\*\bkmkend _Toc318412536}{\*\bkmkend _Toc318414190}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 This chapter presents the research design, population of study, sample size and selection, measurement of variables, procedures, data collection, and data analysis. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412537}{\*\bkmkstart _Toc318414191}\hich\af0\dbch\af31505\loch\f0 3.1\tab Research Design{\*\bkmkend _Toc318412537}{\*\bkmkend _Toc318414191}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study used a case study design where both quantitative and qualitative approaches were adopted. Yin (1994) argues that case study research strategies are appropriate for the investiga
\hich\af0\dbch\af31505\loch\f0 
tion of how and why questions, especially when the concern is to study contemporary issues over which the researcher has no control. Case study research was equally sought because the issues of contract management and service delivery in KCCA have no clea
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 
 boundary given its international, multicultural and multi-program nature of its operation (Amin, 2005). The case study approach enabled obtaining holistic in-depth insights into contract management and service delivery in KCCA. 
\par \hich\af0\dbch\af31505\loch\f0 Quantitative data is numer\hich\af0\dbch\af31505\loch\f0 
ical data that is collected and statistically analyzed to explain, predict and control phenomenon of interest. On the other hand, qualitative data gives narrative and descriptive information that explains and gives deeper insight into the problem (Amin, 2
0\hich\af0\dbch\af31505\loch\f0 05). 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412538}{\*\bkmkstart _Toc318414192}\hich\af0\dbch\af31505\loch\f0 3.2  \tab Study Population{\*\bkmkend _Toc318412538}{\*\bkmkend _Toc318414192}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study was carried out in the four divisions of Kampala district which is the major urban center in Uganda and from which urban local systems are facing problems in service
\hich\af0\dbch\af31505\loch\f0 
 delivery. The accessible population was 100 inhabitants under the jurisdiction of KCCA. The study targeted knowledgeable people who interact with public procurement and service delivery in KCCA. The subjects under study included: five (5) accounting offi
\hich\af0\dbch\af31505\loch\f0 c\hich\af0\dbch\af31505\loch\f0 
ers, five (5) contract committee members, five (5) division finance officers, five(5) revenue officers, two (2) procurement officer, prequalified service providers (118) and 100 members of the public.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412539}{\*\bkmkstart _Toc318414193}\hich\af0\dbch\af31505\loch\f0 3. 3 \tab Sample Size and Selecti\hich\af0\dbch\af31505\loch\f0 on Techniques{\*\bkmkend _Toc318412539}
{\*\bkmkend _Toc318414193}\hich\af0\dbch\af31505\loch\f0  
\par {\*\bkmkstart _Toc318412540}{\*\bkmkstart _Toc318414194}\hich\af0\dbch\af31505\loch\f0 3.3.1 \tab Sample Size{\*\bkmkend _Toc318412540}{\*\bkmkend _Toc318414194}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study selected up to 144 respondents as shown in table 1 below based in Krejcie and Morgan 1970\hich\af0\dbch\af31505\loch\f0 
 Sampling guidelines which indicates that if the population N = 240, a sample of 144 should be selected.
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415315}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 1}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Showing the study population for the Research{\*\bkmkend _Toc318415315}
\par }\pard\plain \ltrpar\ql \li0\ri0\sa200\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0         Accessible
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3708\clshdrawnil \cellx3600\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx5400\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx6840\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2520\clshdrawnil \cellx9360\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Target population Category\cell \hich\af0\dbch\af31505\loch\f0 Accessible
\par \hich\af0\dbch\af31505\loch\f0 Population  
\par \cell \hich\af0\dbch\af31505\loch\f0 Sample\cell \hich\af0\dbch\af31505\loch\f0 Sample Technique\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3708\clshdrawnil \cellx3600\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx5400\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx6840\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2520\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Accounting officers}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 5\cell \hich\af0\dbch\af31505\loch\f0 5
\cell \hich\af0\dbch\af31505\loch\f0 Purposive\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow1\irowband1\ltrrow
\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3708\clshdrawnil \cellx3600\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil 
\cellx5400\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx6840\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2520\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Contract Committee members}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 5\cell \hich\af0\dbch\af31505\loch\f0 5\cell 
\hich\af0\dbch\af31505\loch\f0 Purposive \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow2\irowband2\ltrrow
\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3708\clshdrawnil \cellx3600\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil 
\cellx5400\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx6840\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2520\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Division Finance Officers}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 5\cell \hich\af0\dbch\af31505\loch\f0 5\cell 
\hich\af0\dbch\af31505\loch\f0 Purposive\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow3\irowband3\ltrrow
\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3708\clshdrawnil \cellx3600\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil 
\cellx5400\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx6840\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2520\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Revenue Officers}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 5\cell \hich\af0\dbch\af31505\loch\f0 5\cell 
\hich\af0\dbch\af31505\loch\f0 Purposive\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow4\irowband4\ltrrow
\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3708\clshdrawnil \cellx3600\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil 
\cellx5400\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx6840\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2520\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Procurement Officer}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2\cell \hich\af0\dbch\af31505\loch\f0 2\cell 
\hich\af0\dbch\af31505\loch\f0 Purposive\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow5\irowband5\ltrrow
\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3708\clshdrawnil \cellx3600\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil 
\cellx5400\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx6840\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2520\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Prequalified Service providers\cell \hich\af0\dbch\af31505\loch\f0 118\cell \hich\af0\dbch\af31505\loch\f0 90\cell \hich\af0\dbch\af31505\loch\f0 Simple random \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow6\irowband6\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3708\clshdrawnil 
\cellx3600\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx5400\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx6840\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2520\clshdrawnil \cellx9360\row \ltrrow
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Members of the public \cell \hich\af0\dbch\af31505\loch\f0 100\cell 
\hich\af0\dbch\af31505\loch\f0 32\cell \hich\af0\dbch\af31505\loch\f0 Convenience \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \trowd \irow7\irowband7\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3708\clshdrawnil \cellx3600\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx5400\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx6840\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2520\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Total\cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 240\cell \hich\af0\dbch\af31505\loch\f0 144\cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow8\irowband8\lastrow \ltrrow\ts11\trgaph108\trleft-108\trbrdrt
\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3708\clshdrawnil \cellx3600\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx5400\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx6840\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2520\clshdrawnil \cellx9360\row }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Source: KCCA Staff Establishment, 2012
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\cf19\insrsid4024673 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
As indicated in table 1 above, the study used purposive sampling to select accounting officers, contract committee members, division finance officers, revenue officer, procurement officers and simple random sampling to select suppliers and convenience sam
\hich\af0\dbch\af31505\loch\f0 p\hich\af0\dbch\af31505\loch\f0 ling to select members of the public. A blend of instruments was used as indicated above and included questionnaire and interview guide. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412541}{\*\bkmkstart _Toc318414195}\hich\af0\dbch\af31505\loch\f0 3.3.2 \tab Sample Selection Techniques{\*\bkmkend _Toc318412541}{\*\bkmkend _Toc318414195}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study used a probability sa\hich\af0\dbch\af31505\loch\f0 
mpling method of simple random. Simple random sampling involved selecting a sample of the population in such a way that samples of the same size had equal chances of being selected (Amin, 2005). In using the simple random sampling the researcher used the 
\hich\af0\dbch\af31505\loch\f0 l\hich\af0\dbch\af31505\loch\f0 
ottery method where all names of the elements were written on tag and placed in a container of which each tag was picked without replacement until the required number is reached (Amin, 2005). Purposive sampling involved selection of respondents who are mo
\hich\af0\dbch\af31505\loch\f0 s\hich\af0\dbch\af31505\loch\f0 
t knowledgeable and experienced in contract management and service delivery. Convenience sampling was applied on the public basing on those members of the public who happened to be available at that moment where the researcher was at that time since the s
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 udy did not have enough resources to cover a large representative number of members of the public in one single academic study.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412542}{\*\bkmkstart _Toc318414196}\hich\af0\dbch\af31505\loch\f0 3.4 \tab Data Collection Methods{\*\bkmkend _Toc318412542}{\*\bkmkend _Toc318414196}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Data collection methods are an integral part of\hich\af0\dbch\af31505\loch\f0 
 research design. The researcher ensured that both qualitative and quantitative data was collected. For the qualitative data, the collection methods was mainly interviews and documentary analysis while for the quantitative data, a survey was used. There a
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 e several survey types; however for the purpose of this study questionnaire, interview and documentary checklist survey types were used and are discussed below.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412543}{\*\bkmkstart _Toc318414197}\hich\af0\dbch\af31505\loch\f0 3.4.1 \tab Questionnaire survey{\*\bkmkend _Toc318412543}{\*\bkmkend _Toc318414197}\hich\af0\dbch\af31505\loch\f0  

\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The question w\hich\af0\dbch\af31505\loch\f0 as used basing on the fact that the respondent\hich\f0 \rquote \loch\f0 
s views, opinions, perceptions and feelings on contract management and service delivery could not be physically observed. The questionnaire was also used because respondents could read and write the questions\hich\af0\dbch\af31505\loch\f0  
\hich\af0\dbch\af31505\loch\f0 
and respond to them, the respondent possessed the information to answer the questions or items and were willing to answer the questions honestly and it was thought to be less expensive for data collection (Amin, 2005). The respondents recorded their answe
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 s within closely defined and provided alternatives. The questionnaire was administered by personally delivering them to the selected respondents within the five divisions of KCCA. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412544}{\*\bkmkstart _Toc318414198}\hich\af0\dbch\af31505\loch\f0 3.4.2.\tab Interviewing{\*\bkmkend _Toc318412544}{\*\bkmkend _Toc318414198}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The\hich\af0\dbch\af31505\loch\f0 
 interviews were structured to comprise a set of issues on which the researcher wishes to draw data and the same questions were posed to the respondents using an interview schedule to conduct the interview.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412545}{\*\bkmkstart _Toc318414199}\hich\af0\dbch\af31505\loch\f0 3.4.3 \tab Documentary revi\hich\af0\dbch\af31505\loch\f0 ew{\*\bkmkend _Toc318412545}{\*\bkmkend _Toc318414199}
\hich\af0\dbch\af31505\loch\f0    
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Document analysis involved reviewing existing published and unpublished information relating to contract management and\hich\af0\dbch\af31505\loch\f0 
 service delivery. The researcher made use of procurement related reports like contract manuals, contract performance reports and journals.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412546}{\*\bkmkstart _Toc318414200}\hich\af0\dbch\af31505\loch\f0 3.5 \tab Data Collection Instruments{\*\bkmkend _Toc318412546}{\*\bkmkend _Toc318414200}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The following data collection i\hich\af0\dbch\af31505\loch\f0 
nstruments were employed. These instruments aided the researcher collect accurate and reliable qualitative and quantitative data so as to establish the influence of contract management on service delivery. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412547}{\*\bkmkstart _Toc318414201}\hich\af0\dbch\af31505\loch\f0 3.5.1 \tab Questionnaire{\*\bkmkend _Toc318412547}{\*\bkmkend _Toc318414201}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
A total of 112 questionnaires were distributed to the targeted population. The questionnaires were divided into sections namely: background information, contract monitoring, contract accounting, contract management and service deliv
\hich\af0\dbch\af31505\loch\f0 
ery. A standard Questionnaire (see appendix I) on a five point Likert scale was used to get quantifiable primary data from individual respondents.  The scale was designed as indicated below: (1) for strongly agree (2) for agree, (3) for not sure (4) for d
\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 sagree (5) for strongly disagree.}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412548}{\*\bkmkstart _Toc318414202}\hich\af0\dbch\af31505\loch\f0 3.5.2 \tab Interview guide{\*\bkmkend _Toc318412548}{\*\bkmkend _Toc318414202}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Interviews with the target respondents were conducted by meeting the respondents and asking them questions of which the researcher recorded all the\hich\af0\dbch\af31505\loch\f0 
 responses by herself. The interview guide included questions on each of the study variables as shown in appendix II. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412549}{\*\bkmkstart _Toc318414203}\hich\af0\dbch\af31505\loch\f0 3.5.3 \tab Documentary checklist{\*\bkmkend _Toc318412549}{\*\bkmkend _Toc318414203}\hich\af0\dbch\af31505\loch\f0  

\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 This method involves deriving information by carefully \hich\af0\dbch\af31505\loch\f0 
studying written documents of visual information from sources called documents. Document analysis involved reviewing existing published and unpublished information relating to contract, management and service delivery. Sources included management reports,
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 electronic sources, databases, journals and magazines.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12549001 {\*\bkmkstart _Toc318412550}{\*\bkmkstart _Toc318414204}
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 3.7\tab Validity{\*\bkmkend _Toc318412550}{\*\bkmkend _Toc318414204}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 To ensure validity expert judgment was used.  The questionnaire after designing was presented to the supervisors who advised on their \hich\af0\dbch\af31505\loch\f0 
validity before data collections was effected. The instruments were pre-tested on the authorities and the general public of KCCA.The officers sampled included the procurement officer, the prequalified service providers, the accounting officer,the revenue 
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
fficer some members of the public.The pre-test showed that questions could be answered with ease, hence approved to collect data thus leading to the successful completion of the study. The validity of the instrument was tested using the Content Validity I
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 
dex. This involved judges scoring the relevance of the questions in the instruments in relation to the study variables and a consensus judgment given on each variable. The Content Validity Index (CVI) was arrived at using the following formula. 
\par }\pard \ltrpar\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0        CVI\hich\af0\dbch\af31505\loch\f0  = }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\ul\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Number of items declared valid}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par }\pard \ltrpar\qc \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Total no of items
\par }\pard \ltrpar\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The results of the CVI analysis are shown in table 3.2 below.
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415316}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 2}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Content Validity Index Results{\*\bkmkend _Toc318415316}\hich\af0\dbch\af31505\loch\f0  
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3055\clshdrawnil \cellx2947\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2923\clshdrawnil \cellx5870\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2878\clshdrawnil \cellx8748\pard\plain \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Variable \cell \hich\af0\dbch\af31505\loch\f0 Number of items \cell \hich\af0\dbch\af31505\loch\f0 CVI\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3055\clshdrawnil \cellx2947
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2923\clshdrawnil \cellx5870\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2878\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Contract monitoring  \cell \hich\af0\dbch\af31505\loch\f0 17\cell \hich\af0\dbch\af31505\loch\f0 0.88\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3055\clshdrawnil \cellx2947\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2923\clshdrawnil \cellx5870\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2878\clshdrawnil \cellx8748\row \ltrrow
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract accounting  \cell \hich\af0\dbch\af31505\loch\f0 13\cell 
\hich\af0\dbch\af31505\loch\f0 0.77\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow2\irowband2\ltrrow
\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3055\clshdrawnil \cellx2947\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2923\clshdrawnil 
\cellx5870\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2878\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract termination/closure \cell \hich\af0\dbch\af31505\loch\f0 10\cell \hich\af0\dbch\af31505\loch\f0 0.90\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 
\trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth3055\clshdrawnil \cellx2947\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2923\clshdrawnil \cellx5870\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2878\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Service delivery \cell \hich\af0\dbch\af31505\loch\f0 15\cell \hich\af0\dbch\af31505\loch\f0 0.86\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow4\irowband4\lastrow \ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3055\clshdrawnil 
\cellx2947\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2923\clshdrawnil \cellx5870\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2878\clshdrawnil \cellx8748\row }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Source: Expert judgment 
\par \hich\af0\dbch\af31505\loch\f0 
Table 2 above shows that contract monitoring was measured using 17 items and yielded CVI of 0.88 while contract accounting was measured using 13 items and yielded CVI of 0.77. Contract management/administration was measured using 10 items and yielded CVI 
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
f 0.90 while service delivery was measured using 15 items and yielded CVI of 0.86. Since all variables under study yielded a CVI above 0.70, it was concluded that the instrument had a high validity hence relevant.          
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412551}{\*\bkmkstart _Toc318414205}\hich\af0\dbch\af31505\loch\f0 3.7.1 \tab \hich\af0\dbch\af31505\loch\f0 Reliability{\*\bkmkend _Toc318412551}{\*\bkmkend _Toc318414205}
\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 In this study a Cronbach\hich\f0 \rquote \loch\f0 
s alpha coefficient was computed to show how reliable the data is using Software Package for Social Sciences (SPSS) taking only variables scoring above 0.70 as accepted for social science res\hich\af0\dbch\af31505\loch\f0 
earch (Amin, 2005). The reliability was run from SPSS for each variable and the findings are shown in table 3.3 below.
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\ab0\af0 \ltrch\fcs0 \b0\insrsid12391373 \page }{\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415317}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 
\fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0  SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 3}}}\sectd \ltrsect
\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Reliability Results{\*\bkmkend _Toc318415317}\hich\af0\dbch\af31505\loch\f0 
 }{\rtlch\fcs1 \ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12549001 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid12549001\charrsid12549001 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3040\clshdrawnil \cellx2932\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2892\clshdrawnil \cellx5824\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2924\clshdrawnil \cellx8748\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Variable \cell \hich\af0\dbch\af31505\loch\f0 Number of items \cell 
\hich\af0\dbch\af31505\loch\f0 Cranach\hich\f0 \rquote \loch\f0 s alpha coefficient\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3040\clshdrawnil \cellx2932\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2892\clshdrawnil \cellx5824\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2924\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract monitoring  \cell \hich\af0\dbch\af31505\loch\f0 17\cell \hich\af0\dbch\af31505\loch\f0 
0.89\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 
\trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth3040\clshdrawnil \cellx2932\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2892\clshdrawnil \cellx5824\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2924\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract accounting  \cell \hich\af0\dbch\af31505\loch\f0 13\cell \hich\af0\dbch\af31505\loch\f0 0.74\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3040\clshdrawnil \cellx2932
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2892\clshdrawnil \cellx5824\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2924\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Contract termination/closure \cell \hich\af0\dbch\af31505\loch\f0 10\cell \hich\af0\dbch\af31505\loch\f0 0.86\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3040\clshdrawnil \cellx2932\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2892\clshdrawnil \cellx5824\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2924\clshdrawnil \cellx8748\row \ltrrow
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Service delivery \cell \hich\af0\dbch\af31505\loch\f0 15\cell 
\hich\af0\dbch\af31505\loch\f0 0.82\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow4\irowband4\lastrow \ltrrow
\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth3040\clshdrawnil \cellx2932\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2892\clshdrawnil 
\cellx5824\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2924\clshdrawnil \cellx8748\row }\pard \ltrpar\qj \li0\ri0\sl480\slmult1
\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Source: Primary data 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Table 3 above shows that contract monitoring was measured using 17 items and yielded Cronbach\hich\f0 \rquote \hich\af0\dbch\af31505\loch\f0 
s alpha value of 0.89 while contract accounting was measured using 13 items and yielded Cronbach\hich\f0 \rquote \loch\f0 s alpha value of 0.74. Contract termination/closure was measured using 10 items and yielded Cronbach\hich\f0 \rquote \loch\f0 
s alpha value of 0.86 while service delivery was measured\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 using 15 items and yielded Cronbach\hich\f0 \rquote \loch\f0 s alpha value of 0.86. Since all variables under study yielded Cronbach
\hich\f0 \rquote \loch\f0 s alpha value above 0.70, it was concluded that the instrument was reliable thus consistently measured what it was supposed to measure. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par {\*\bkmkstart _Toc318412552}{\*\bkmkstart _Toc318414206}\hich\af0\dbch\af31505\loch\f0 3.8 \tab Data collection procedure{\*\bkmkend _Toc318412552}{\*\bkmkend _Toc318414206}
\par }\pard\plain \ltrpar\qj \li0\ri0\sa120\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The researcher after defense of the proposal obtained a letter from UMI to introduce the researcher to the management of KCCA . After getting permission,rapport was eastablished with 
\hich\af0\dbch\af31505\loch\f0 
paricipants as questions were distributed and interviews, discussions were carried out. All respondents were subjected to ethical procedures of data collection. Anonymity and confidentiality of the respondents was observed by not asking the respondents to
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 put their names on the questionnaires. A covering letter from UMI accompanied the questionnaires.This enabled the researcher gather accurate and adequate information.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12391373 {\*\bkmkstart _Toc318412553}{\*\bkmkstart _Toc318414207}\page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 3.9 \tab Measurement of variables{\*\bkmkend _Toc318412553}
{\*\bkmkend _Toc318414207}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sa120\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
The variables were measured by operationally defining concepts. For instance the questionnaire was designed to ask responses about procurement and service delivery. These were channeled into observable and measureable elements to enable the development of
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 an index of the concept. A five- Likert scale ranging from (1) for strongly agree (2) for agree, (3) for not sure (4) for disagree (5) for strongly disagree}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 was used to measure both the independent and dependent variables. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412554}{\*\bkmkstart _Toc318414208}\hich\af0\dbch\af31505\loch\f0 3.10 \tab \hich\af0\dbch\af31505\loch\f0 Data Analysis{\*\bkmkend _Toc318412554}{\*\bkmkend _Toc318414208}
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\kerning36\insrsid4024673 {\*\bkmkstart _Toc318412555}{\*\bkmkstart _Toc318414209}\hich\af0\dbch\af31505\loch\f0 3.10.1 \tab Qualitative Analysis{\*\bkmkend _Toc318412555}{\*\bkmkend _Toc318414209}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 For qualitative analysis, the researcher was organizing statements, and responses to generate useful conclusions and interpretations on\hich\af0\dbch\af31505\loch\f0 
 the research objectives (Sekaran, 2003). Qualitative analysis involved coding of data, identifying categories and patterns that emerge in the responses on contract management and service delivery (Mugenda and Mugenda, 1999).
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412556}{\*\bkmkstart _Toc318414210}\hich\af0\dbch\af31505\loch\f0 3.10\hich\af0\dbch\af31505\loch\f0 .2 \tab Quantitative Analysis{\*\bkmkend _Toc318412556}{\*\bkmkend _Toc318414210}

\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Quantitative data was presented in form of descriptive statistics using mean and standard deviations for each of the variables used in the study, correlation and regression analyses. The correlation techn\hich\af0\dbch\af31505\loch\f0 
ique included Pearson\hich\f0 \rquote \loch\f0 
s coefficient (+ or - to show the direction of the relationship between the variable) and significance tested at 99% and 95% confidence levels based on two tailed correlation and significant more than or equals to 0.05.  A positive c
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
rrelation indicates a direct positive relationship between the variables while a negative correlation indicates an inverse, negative relationship between the two variables. The regression analysis used the adjusted R}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  values, beta, t values and significanc\hich\af0\dbch\af31505\loch\f0 
e values to determine the magnitude of the influence of the independent variables on the dependent variable (Amin, 2005).
\par }\pard\plain \ltrpar\s1\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412557}{\*\bkmkstart _Toc318414211}\hich\af0\dbch\af31505\loch\f0 CHAPTER FOUR{\*\bkmkend _Toc318412557}{\*\bkmkend _Toc318414211}

\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\kerning36\insrsid4024673 {\*\bkmkstart _Toc318412558}{\*\bkmkstart _Toc318414212}\hich\af0\dbch\af31505\loch\f0 PRESENTATION, ANALYSIS AND INTERPRETATION \hich\af0\dbch\af31505\loch\f0 OF RESULTS
{\*\bkmkend _Toc318412558}{\*\bkmkend _Toc318414212}
\par }\pard \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\kerning36\insrsid4024673 
\par {\*\bkmkstart _Toc318412559}{\*\bkmkstart _Toc318414213}\hich\af0\dbch\af31505\loch\f0 4.1  \tab Introduction{\*\bkmkend _Toc318412559}{\*\bkmkend _Toc318414213}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 This chapter presents analysis and interprets the study findings arising from the field information collected from respondents on the contract man\hich\af0\dbch\af31505\loch\f0 
agement and service delivery in KCCA. The first section presents response rate, this is followed by background information about the respondents, presentation and analysis of the study findings in relation to the specific objectives.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412560}{\*\bkmkstart _Toc318414214}\hich\af0\dbch\af31505\loch\f0 4.1 \tab Response rate{\*\bkmkend _Toc318412560}{\*\bkmkend _Toc318414214}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 A total of 112 questionnaires were distributed but 104 useable questionnaires were returned as shown below. 
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415318}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 4}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Response rate{\*\bkmkend _Toc318415318}\hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12549001 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid12549001\charrsid12549001 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2952\clshdrawnil \cellx2844\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1437\clshdrawnil \cellx4281\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2757\clshdrawnil \cellx7038\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1710\clshdrawnil \cellx8748\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Sample category \cell \hich\af0\dbch\af31505\loch\f0 Sampl\hich\af0\dbch\af31505\loch\f0 e  
\cell \hich\af0\dbch\af31505\loch\f0 No of questionnaires returned \cell \hich\af0\dbch\af31505\loch\f0 Response rate \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2952\clshdrawnil \cellx2844\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1437\clshdrawnil \cellx4281\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2757\clshdrawnil \cellx7038\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1710\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Accounting officers\cell \hich\af0\dbch\af31505\loch\f0 5\cell \hich\af0\dbch\af31505\loch\f0 3
\cell \hich\af0\dbch\af31505\loch\f0 60%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow1\irowband1\ltrrow
\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2952\clshdrawnil \cellx2844\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1437\clshdrawnil \cellx4281\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2757\clshdrawnil \cellx7038\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1710\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract committee members \cell \hich\af0\dbch\af31505\loch\f0 5\cell \hich\af0\dbch\af31505\loch\f0 4\cell \hich\af0\dbch\af31505\loch\f0 80%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2952\clshdrawnil \cellx2844\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1437\clshdrawnil \cellx4281\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2757\clshdrawnil \cellx7038\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1710\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Division finance officer \cell \hich\af0\dbch\af31505\loch\f0 5\cell \hich\af0\dbch\af31505\loch\f0 4\cell \hich\af0\dbch\af31505\loch\f0 80%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2952\clshdrawnil \cellx2844\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1437\clshdrawnil \cellx4281\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2757\clshdrawnil \cellx7038\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1710\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Revenue officer \cell \hich\af0\dbch\af31505\loch\f0 5\cell \hich\af0\dbch\af31505\loch\f0 4\cell \hich\af0\dbch\af31505\loch\f0 80%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow4\irowband4\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2952\clshdrawnil \cellx2844\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1437\clshdrawnil \cellx4281\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2757\clshdrawnil \cellx7038\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1710\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Procurement officer \cell \hich\af0\dbch\af31505\loch\f0 2\cell \hich\af0\dbch\af31505\loch\f0 2\cell \hich\af0\dbch\af31505\loch\f0 100%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow5\irowband5\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2952\clshdrawnil \cellx2844\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1437\clshdrawnil \cellx4281\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2757\clshdrawnil \cellx7038\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1710\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Qualified service provider \cell \hich\af0\dbch\af31505\loch\f0 90\cell \hich\af0\dbch\af31505\loch\f0 87\cell \hich\af0\dbch\af31505\loch\f0 97%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow6\irowband6\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2952\clshdrawnil \cellx2844\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1437\clshdrawnil \cellx4281\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2757\clshdrawnil \cellx7038\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1710\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Total 
\cell \hich\af0\dbch\af31505\loch\f0 112\cell \hich\af0\dbch\af31505\loch\f0 104\cell \hich\af0\dbch\af31505\loch\f0 93%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow7\irowband7\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2952\clshdrawnil \cellx2844\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1437\clshdrawnil \cellx4281\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2757\clshdrawnil \cellx7038\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1710\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  Response rate\cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow8\irowband8\lastrow \ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 
\trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2952\clshdrawnil \cellx2844\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1437\clshdrawnil \cellx4281\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2757\clshdrawnil \cellx7038\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1710\clshdrawnil \cellx8748\row }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Source: Primary data 

\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12391373 \page }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Table 4 above shows a response rate of 93% suggesting that the results contain substantial information and the survey results were representative of the survey population. The higher r\hich\af0\dbch\af31505\loch\f0 
esponse rates also suggested a more accurate survey results (Weller & Romney, 1988).
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412561}{\*\bkmkstart _Toc318414215}\hich\af0\dbch\af31505\loch\f0 4.2 \tab Background information{\*\bkmkend _Toc318412561}{\*\bkmkend _Toc318414215}\hich\af0\dbch\af31505\loch\f0  

\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
This section gives the characteristics of the respondents in relation to gender, job title, and level of education, how long the respondent had worked with KCCA. This is based on the information provided on the questionnaire by the respondents themselves.

\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415319}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 5}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : The job titles of the respondents used in the study{\*\bkmkend _Toc318415319}\hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ab0\af0\afs24 \ltrch\fcs0 
\fs24\insrsid4024673 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12549001 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid12549001\charrsid12549001 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5328\clshdrawnil \cellx5220\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx7290\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx9360\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Job title \cell 
\hich\af0\dbch\af31505\loch\f0 Frequency \cell \hich\af0\dbch\af31505\loch\f0 Percentage \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5328\clshdrawnil \cellx5220\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx7290\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Accounting officer\cell \hich\af0\dbch\af31505\loch\f0 3\cell \hich\af0\dbch\af31505\loch\f0 2.9%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5328\clshdrawnil \cellx5220\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx7290\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Contracts committee
\par \hich\af0\dbch\af31505\loch\f0  Members\cell \hich\af0\dbch\af31505\loch\f0 4\cell \hich\af0\dbch\af31505\loch\f0 3.8%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5328\clshdrawnil \cellx5220\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx7290\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Division finance officer\cell \hich\af0\dbch\af31505\loch\f0 4\cell \hich\af0\dbch\af31505\loch\f0 3.8%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5328\clshdrawnil \cellx5220\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx7290\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Revenue officer \cell \hich\af0\dbch\af31505\loch\f0 4\cell \hich\af0\dbch\af31505\loch\f0 3.8%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \trowd \irow4\irowband4\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5328\clshdrawnil \cellx5220\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx7290\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Procurement officer\cell \hich\af0\dbch\af31505\loch\f0 2\cell \hich\af0\dbch\af31505\loch\f0 1.9%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \trowd \irow5\irowband5\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5328\clshdrawnil \cellx5220\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx7290\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Prequalified service provider\cell \hich\af0\dbch\af31505\loch\f0 87\cell \hich\af0\dbch\af31505\loch\f0 83.7%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \trowd \irow6\irowband6\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5328\clshdrawnil \cellx5220\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx7290\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Total 
\cell \hich\af0\dbch\af31505\loch\f0 104\cell \hich\af0\dbch\af31505\loch\f0 100%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \trowd \irow7\irowband7\lastrow \ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5328\clshdrawnil \cellx5220\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx7290\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2070\clshdrawnil \cellx9360\row }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Source: Primary data 

\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Table 5 above shows that majority of 83.7% of the respondents were prequalified service providers followed by 3.8% who w\hich\af0\dbch\af31505\loch\f0 
ere contract committee members, division finance officers or revenue officers. Accounting officers constituted 2.9% while procurement officials constituted 1.9% of the total number of respondents used in this study. 
\par \hich\af0\dbch\af31505\loch\f0 Thus effort was undertaken to involve k\hich\af0\dbch\af31505\loch\f0 ey procurement stakeholders in the urban authorities to collect information on contract management and service delivery. 
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415320}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 6}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : The level of education of the respondents used in the study{\*\bkmkend _Toc318415320}\hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ab0\af0\afs24 
\ltrch\fcs0 \fs24\insrsid4024673 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12549001 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid12549001\charrsid12549001 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft90\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind198\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5490\clshdrawnil \cellx5580\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1980\clshdrawnil \cellx7560\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx9360\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Level of educ
\hich\af0\dbch\af31505\loch\f0 ation \cell \hich\af0\dbch\af31505\loch\f0 Frequency \cell \hich\af0\dbch\af31505\loch\f0 Percentage \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft90\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind198\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth5490\clshdrawnil \cellx5580\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1980\clshdrawnil \cellx7560\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Secondary \cell \hich\af0\dbch\af31505\loch\f0 15\cell \hich\af0\dbch\af31505\loch\f0 14.4%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft90\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind198\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth5490\clshdrawnil \cellx5580\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1980\clshdrawnil \cellx7560\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Tertiary\cell \hich\af0\dbch\af31505\loch\f0 46\cell \hich\af0\dbch\af31505\loch\f0 44.2%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft90\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind198\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth5490\clshdrawnil \cellx5580\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1980\clshdrawnil \cellx7560\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 University \cell \hich\af0\dbch\af31505\loch\f0 43\cell \hich\af0\dbch\af31505\loch\f0 41.3%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft90\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind198\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth5490\clshdrawnil \cellx5580\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1980\clshdrawnil \cellx7560\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Total \cell \hich\af0\dbch\af31505\loch\f0 104\cell \hich\af0\dbch\af31505\loch\f0 100%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow4\irowband4\lastrow \ltrrow\ts11\trgaph108\trleft90\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 
\trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind198\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth5490\clshdrawnil \cellx5580\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1980\clshdrawnil \cellx7560\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx9360\row }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Source: Primary data 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Table 6 above equally shows that among the male and female respond\hich\af0\dbch\af31505\loch\f0 
ents, a majority of 44.2% were of tertiary education level followed by 41.5% who were graduates while those who were of secondary education level constituted 14.4%.  This particular finding suggested that the respondents were of reasonable education level
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 and could have reasonable exposure and knowledge on procurement contract management and service delivery. 
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415321}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 7}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Time worked with KCC{\*\bkmkend _Toc318415321}\hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12549001 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid12549001\charrsid12549001 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5670\clshdrawnil \cellx5670\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx7020\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2340\clshdrawnil \cellx9360\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Time worked with KCCA
\cell \hich\af0\dbch\af31505\loch\f0 Frequency \cell \hich\af0\dbch\af31505\loch\f0 Percentage \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5670\clshdrawnil \cellx5670\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx7020\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2340\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 1-3 years 
\cell \hich\af0\dbch\af31505\loch\f0 6\cell \hich\af0\dbch\af31505\loch\f0 5.8%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5670\clshdrawnil \cellx5670\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx7020\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2340\clshdrawnil \cellx9360\row \ltrrow
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 4-6years\cell \hich\af0\dbch\af31505\loch\f0 12\cell \hich\af0\dbch\af31505\loch\f0 
11.5%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft0\trbrdrt
\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5670\clshdrawnil \cellx5670\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil 
\cellx7020\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2340\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 7-10years\cell \hich\af0\dbch\af31505\loch\f0 46\cell \hich\af0\dbch\af31505\loch\f0 44.2%\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl
\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth5670\clshdrawnil \cellx5670\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx7020\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2340\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 10+years\cell \hich\af0\dbch\af31505\loch\f0 40\cell \hich\af0\dbch\af31505\loch\f0 38.5%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow4\irowband4\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth5670\clshdrawnil \cellx5670\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx7020\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2340\clshdrawnil \cellx9360\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Total\cell \hich\af0\dbch\af31505\loch\f0 104\cell \hich\af0\dbch\af31505\loch\f0 100%\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow5\irowband5\lastrow \ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 
\trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth5670\clshdrawnil \cellx5670\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx7020\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2340\clshdrawnil \cellx9360\row }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Source: Primary data
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Similarly, table 7 above shows that the among th\hich\af0\dbch\af31505\loch\f0 
e male and female respondents, majority of 44.2% had worked with KCCA for a period of 7-10 years followed by 38.5% who been with KCCA a period of 10+ years.  Those who had worked for a period of 4-6 years constituted 11.5% while only 5.8% had worked with 
\hich\af0\dbch\af31505\loch\f0 K\hich\af0\dbch\af31505\loch\f0 
CCA for 1-3 years. This finding suggested that the respondents had worked or dealt with KCCA for a reasonable period and had accumulated experience on contract management and service delivery in the entity. 
\par }\pard \ltrpar\qj \li0\ri0\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412562}{\*\bkmkstart _Toc318414216}\hich\af0\dbch\af31505\loch\f0 4.3}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12391373 \hich\af0\dbch\af31505\loch\f0 . The}{\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  influence of\hich\af0\dbch\af31505\loch\f0  contract monitoring on service delivery in KCCA{\*\bkmkend _Toc318412562}{\*\bkmkend _Toc318414216}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The first objective of the study was to establish the influence of contract monitoring on service delivery in KCCA. The findings of this objective were gathered from questionnaire, 
\hich\af0\dbch\af31505\loch\f0 
interview guide and documentary review. Contract monitoring according to the conceptual framework consisted of quality assurance, conflict management and contractor performance monitoring. Contract monitoring was measured using 17 items scored on five poi
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 t Likert scale of}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
(1) for strongly agree (2) for agree, (3) for not sure (4) for disagree (5) for strongly disagree. The study analyzed the extent to which contract monitoring was being carried out in KCCA and the findings on each of the effective procurem
\hich\af0\dbch\af31505\loch\f0 ent planning attributes are displayed in table 8 below.}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid4988370 {\*\bkmkstart _Toc318415322}\page }{\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 
\fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0  SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 8}}}\sectd \ltrsect
\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Mean and Standard deviation results for contract monitoring in KCCA}{
\rtlch\fcs1 \ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673 {\*\bkmkend _Toc318415322}
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12549001 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid12549001\charrsid12549001 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract monitoring \cell 
\hich\af0\dbch\af31505\loch\f0 Mean\cell \hich\af0\dbch\af31505\loch\f0 Std Dev
\par \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft0\trbrdrt
\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil 
\cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft0\trbrdrt
\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth9450\clshdrawnil \cellx9450\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Quality \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow1\irowband1\ltrrow
\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth9450\clshdrawnil \cellx9450\row \ltrrow}\trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl
\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA ensures that during contract award service providers are represented and quality specification made clear to them.  \cell \hich\af0\dbch\af31505\loch\f0 3.72\cell 
\hich\af0\dbch\af31505\loch\f0 1.06\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow2\irowband2\ltrrow
\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always supervises the contracts awarded to ensure that work is done according to specification  
\cell \hich\af0\dbch\af31505\loch\f0 3.59\cell \hich\af0\dbch\af31505\loch\f0 1.08\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow
}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA always appoints a contract manager with appropriate competencies to manage quality within awarded contracts  \cell \hich\af0\dbch\af31505\loch\f0 2.38\cell \hich\af0\dbch\af31505\loch\f0 1.05\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow4\irowband4\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always has a checklist that is used to evaluate on site work \cell \hich\af0\dbch\af31505\loch\f0 4.04\cell \hich\af0\dbch\af31505\loch\f0 0.62\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow5\irowband5\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl
\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always make staged reports on the quality of se\hich\af0\dbch\af31505\loch\f0 rvice/works/goods offered by the service providers \cell \hich\af0\dbch\af31505\loch\f0 3.87
\cell \hich\af0\dbch\af31505\loch\f0 0.95\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow6\irowband6\ltrrow
\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow
}\trowd \irow7\irowband7\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth9450\clshdrawnil \cellx9450\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {
\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Conflict}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow7\irowband7\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth9450\clshdrawnil \cellx9450\row \ltrrow}\trowd \irow8\irowband8\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA always has many conflicts within its awarded contracts}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 3.71\cell \hich\af0\dbch\af31505\loch\f0 0.82\cell 
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow8\irowband8\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 
\trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 In KCCA unclear project scope definition is the source of conflict \cell \hich\af0\dbch\af31505\loch\f0 1.84\cell \hich\af0\dbch\af31505\loch\f0 0.85\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow9\irowband9\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl
\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 In KCCA contract disputes are r\hich\af0\dbch\af31505\loch\f0 esolved through confrontations and negotiations\cell \hich\af0\dbch\af31505\loch\f0 1.75\cell 
\hich\af0\dbch\af31505\loch\f0 0.91\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow10\irowband10\ltrrow
\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
In KCCA conflicts are identified resolved quickly to avoid affecting contract performance  of service providers\cell \hich\af0\dbch\af31505\loch\f0 3.69\cell \hich\af0\dbch\af31505\loch\f0 1.30\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow11\irowband11\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 In KCCA, contracting disputes are resolved through court and negotiations \cell \hich\af0\dbch\af31505\loch\f0 3.69\cell \hich\af0\dbch\af31505\loch\f0 1.05\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow12\irowband12\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl
\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA endeavors to use arbitration to resolve contractual disputes  within its awarded contract \cell \hich\af0\dbch\af31505\loch\f0 2.36\cell \hich\af0\dbch\af31505\loch\f0 0.86
\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow13\irowband13\ltrrow\ts11\trgaph108\trleft0\trbrdrt
\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil 
\cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 In KCCA conflicts delay contract completion and affect the quality of service delivery\cell 
\hich\af0\dbch\af31505\loch\f0 4.6\cell \hich\af0\dbch\af31505\loch\f0 1.01\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow14\irowband14\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\trowd \irow15\irowband15\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth9450\clshdrawnil \cellx9450\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contractor performance}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow15\irowband15\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl
\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth9450\clshdrawnil \cellx9450\row \ltrrow}\trowd \irow16\irowband16\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr
\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil 
\cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensu
\hich\af0\dbch\af31505\loch\f0 re that there additional committees to supervise contracts}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 3.87\cell 
\hich\af0\dbch\af31505\loch\f0 0.74\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow16\irowband16\ltrrow
\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA has well established contractor performance indicators in it contracts with contractors \cell 
\hich\af0\dbch\af31505\loch\f0 2.07\cell \hich\af0\dbch\af31505\loch\f0 1.05\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow17\irowband17\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA has well established contractor performance measures \cell \hich\af0\dbch\af31505\loch\f0 2.23\cell \hich\af0\dbch\af31505\loch\f0 1.51\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow18\irowband18\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always\hich\af0\dbch\af31505\loch\f0  ensures that a provider meets all performance or delivery obligations in accordance with the terms and condition of the contract\cell 
\hich\af0\dbch\af31505\loch\f0 4.04\cell \hich\af0\dbch\af31505\loch\f0 0.86\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow19\irowband19\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA always ensures that the contractor delivers on the agreed time \cell \hich\af0\dbch\af31505\loch\f0 3.75\cell \hich\af0\dbch\af31505\loch\f0 1.17\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow20\irowband20\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12549001 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA generates timely contract moni\hich\af0\dbch\af31505\loch\f0 toring reports on each contract \cell \hich\af0\dbch\af31505\loch\f0 3.75\cell \hich\af0\dbch\af31505\loch\f0 1.04\cell 
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow21\irowband21\lastrow \ltrrow\ts11\trgaph108\trleft0\trbrdrt
\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7380\clshdrawnil \cellx7380\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil 
\cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row }\pard \ltrpar\qj \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {
\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Source: Primary Data 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
On contract quality monitoring, table 8 above shows that KCCA only always appointed a contract manager with appropriate competencies to manage contracts within the user department (Mean = 2.\hich\af0\dbch\af31505\loch\f0 
38, Standard Deviation = 1.05). Although this is true, one contract manager who was interviewed had this to say:
\par }\pard \ltrpar\qj \li720\ri0\sl276\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \loch\af0\dbch\af31505\hich\f0 \'93\loch\f0 
We are appointed as contract managers but we are constrained to supervise works as we are refrained from accessing the facilities to the exten\hich\af0\dbch\af31505\loch\f0 \hich\f0 
t of using security officers to block us. This is common among World Bank funded projects. This has lead to poor works by the contractors\'94\loch\f0 . 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 On the contrary, the respondents disagreed that KCCA as a procuring and disposal entity and the contractors unders\hich\af0\dbch\af31505\loch\f0 
tood their quality obligations in the contract (Mean = 3.72, Standard Deviation = 1.06) while they also disagreed that KCCA always supervised its contracts by ensuring that the contractor meets the specified terms and condition of the contract (Mean = 3.5
\hich\af0\dbch\af31505\loch\f0 9\hich\af0\dbch\af31505\loch\f0 
, Standard Deviation = 1.08). The respondents further disagreed that KCCA always gathered data on the quality of service/works/goods offered by the contractors  (Mean = 4.04, Standard Deviation = 0.62) while they also disagreed that KCCA always made stage
\hich\af0\dbch\af31505\loch\f0 d\hich\af0\dbch\af31505\loch\f0  reports on the quality of service/works/goods offered by the contractors (Mean = 3.87, Standard Deviation = 0.95). }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 The failure to understand the contractual obligations of the entity, ensuring that contractors meet specified terms and conditions of the \hich\af0\dbch\af31505\loch\f0 
contract, gathering on quality of service/works/goods and production staged reports on quality leads to failure to achieve the desired quality performance of the contracts which put service delivery in a precarious condition. 
\par 
\par \hich\af0\dbch\af31505\loch\f0 On contract conflict managem\hich\af0\dbch\af31505\loch\f0 
ent, table 8 above shows that efforts was undertaken by KCCA to always identify and resolve interferences with others goals during contract performance (Mean = 1.84, Standard Deviation = 0.85), striving to the effect that contracting disputes are resolved
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
through confrontations and negotiations (Mean = 1.75, Standard Deviation = 0.95) which would reinforce achievement of the contract outcomes.  On the contrary, table 8 above shows that less if not no efforts was undertaken by KCCA to always identify and re
\hich\af0\dbch\af31505\loch\f0 s\hich\af0\dbch\af31505\loch\f0 
olve disagreement in performing contractual obligations (Mean = 3.71, Standard Deviation = 0.82), endeavoring to use arbitration to resolve contractual disputes (Mean = 3.69, Standard Deviation = 1.30) and the PDE always avoiding legal suits in its contra
\hich\af0\dbch\af31505\loch\f0 c\hich\af0\dbch\af31505\loch\f0 t disputes resolutions (Mean = 3.69, Standard Deviation = 1.05).  In an interview one KCCA official expressed the observation that:
\par }\pard \ltrpar\qj \li720\ri0\sl276\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \loch\af0\dbch\af31505\hich\f0 \'93\loch\f0 
Conflict especially conflict of interests when it comes to payments is manifested in when making claims by contractors are \hich\af0\dbch\af31505\loch\f0 \hich\f0 not paid as demanded\'94\loch\f0 
. A persistent form of conflict is when the contractors are directed on the scope of the work even when the right intervention is to develop a new works. This is common among roads which have outlived their life span but KCCA asks con
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 \hich\f0 
ractors to mend pot holes as the scope of work. The outcome has been blame on the contractor when the pot holes reappear in a short spell with associated conflicts in payments and public satisfaction\'94\loch\f0 . 
\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The above findings on conflict suggested failure to \hich\af0\dbch\af31505\loch\f0 
effectively manage contractual conflicts during contract management which reduces the realization of the contract outcome aimed at effective service delivery by the entity.  
\par \hich\af0\dbch\af31505\loch\f0 On contract performance monitoring, table 9 above shows that the efforts were und\hich\af0\dbch\af31505\loch\f0 
ertaken by KCCA to have well established contractor performance indicators in it contracts with contractors  (Mean = 2.07, Standard Deviation = 1.05), having a well established contractor performance measures in it contracts with contractors (Mean = 2.23,
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
Standard Deviation = 1.51) efforts that reinforce achievement of the desired contract outcomes. On the contrary, the study findings in table 4.2 above show that less if not no effort was undertaken by KCCA as an entity to always ensure that there addition
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 
l committees to supervise contracts  (Mean = 3.87, Standard Deviation = 0.74), always ensuring that a provider meets all performance or delivery obligations in accordance with the terms and condition of the contract (Mean = 4.04, Standard Deviation = 0.86
\hich\af0\dbch\af31505\loch\f0 )\hich\af0\dbch\af31505\loch\f0 , always ensuring that contractor submit all required documentation in accordance with terms and conditions of a contract (Mean = 3.52, Standard Deviation = 1.17). 
\par \hich\af0\dbch\af31505\loch\f0 Less if not, no efforts were undertaken by KCCA to always ensure that the contractors deli\hich\af0\dbch\af31505\loch\f0 
vers on the agreed time (Mean = 3.75, Standard Deviation = 1.04), and generating timely contract monitoring reports on each contract (Mean = 3.75, Standard Deviation = 1.14). }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 In an interview with one of the KCCA official he observed that: }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\par }\pard \ltrpar\qj \li720\ri0\sl276\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \loch\af0\dbch\af31505\hich\f0 \'93\loch\f0 We have contra\hich\af0\dbch\af31505\loch\f0 \hich\f0 
ct teams which are supposed to go to the field to monitor the quality of work but in many cases they fail to execute their roles due to lack of funding, technical  competencies, commitment and time\'94\loch\f0 . 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 A documents review revealed that contract management wa\hich\af0\dbch\af31505\loch\f0 
s done by the user department however no contract management records were seen by a compliance team from PPDA Authority. Yet the entity had not handled any suspension. To this effect, PPDA compliance team concluded and recommended that the political leade
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 
ship of KCCA should stop interfering in the procurement and disposal process of the entity and that all procurement contracts should be handled by the contracts committee and procurement unit in accordance with the law (PPDA Authority on KCCA, 2007).  The
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
failures to observe effective contractor performance monitoring aspects of establishing additional contract supervisory committees, monitoring achievement of contracting obligations, submitting of necessary documentations and reports in itself depicts poo
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0  contractor performance monitoring which leads to constraints in  achieve the desired contracting outcomes hence likely poor service delivery by the entity
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par {\*\bkmkstart _Toc318412563}{\*\bkmkstart _Toc318414217}\hich\af0\dbch\af31505\loch\f0 4.3.1.}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid10116596 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12391373 
\hich\af0\dbch\af31505\loch\f0 Regression model}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  between contract monitoring and service delivery{\*\bkmkend _Toc318412563}{\*\bkmkend _Toc318414217}
\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 A regression analysis was conducted to measure the extent to which contract monitoring predicted the variance in prevailing service delivery using the ANOVA techniques of adjusted R}{\rtlch\fcs1 
\af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  values, standardized beta values, t-values and\hich\af0\dbch\af31505\loch\f0 
 the significance measured at 0.05 levels. The results are tabulated in table 9 below. 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\kerning36\insrsid4024673 
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415323}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 9}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Regression results between contract monitoring and service delivery in KCCA{\*\bkmkend _Toc318415323}
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0   
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Predictor \cell \hich\af0\dbch\af31505\loch\f0 Adjusted R Square \cell 
\hich\af0\dbch\af31505\loch\f0 Df \cell \hich\af0\dbch\af31505\loch\f0 Mean square \cell \hich\af0\dbch\af31505\loch\f0 F\cell \hich\af0\dbch\af31505\loch\f0 Sig.\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell \hich\af0\dbch\af31505\loch\f0 0.271
\cell \hich\af0\dbch\af31505\loch\f0 1\cell \hich\af0\dbch\af31505\loch\f0 7.306\cell \hich\af0\dbch\af31505\loch\f0 39.302\cell 0.000}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 a\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 
\trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb
\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \hich\af0\dbch\af31505\loch\f0 Standardized coefficients \cell 
\hich\af0\dbch\af31505\loch\f0 t \cell \hich\af0\dbch\af31505\loch\f0 Sig. \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Adjusted R square\cell \hich\af0\dbch\af31505\loch\f0 Std error\cell \hich\af0\dbch\af31505\loch\f0 Beta (}{\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 B}{\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 )\cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Constant \cell 
\cell \hich\af0\dbch\af31505\loch\f0 0.125\cell \cell \hich\af0\dbch\af31505\loch\f0 25.882\cell 0.000\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \trowd \irow4\irowband4\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract monitoring \cell \hich\af0\dbch\af31505\loch\f0 0.271\cell 
\hich\af0\dbch\af31505\loch\f0 0.040\cell \hich\af0\dbch\af31505\loch\f0 0.527\cell \hich\af0\dbch\af31505\loch\f0 6.269\cell 0.000\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow5\irowband5\lastrow \ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil 
\cellx1886\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row }\pard \ltrpar\qj \fi720\li360\ri0\sb100\sa100\nowidctlpar\wrapdefault\faauto\rin0\lin360\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 P}{\rtlch\fcs1 \af0 
\ltrch\fcs0 \ul\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 <}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 0.05
\par }\pard \ltrpar\qj \fi-360\li1440\ri0\sb100\sa100\nowidctlpar\tx1440\wrapdefault\faauto\rin0\lin1440\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 a.\tab Predictor: (constant), \hich\af0\dbch\af31505\loch\f0 
Contract Monitoring   
\par \hich\af0\dbch\af31505\loch\f0 b.\tab Dependent Variable: Service Delivery  
\par }\pard \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The regression model in table 9 above shows adjusted R}{\rtlch\fcs1 \af0 
\ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 value of 0.271 between contract monitors and service delivery suggesting that contract monitoring alone predicted 27.1% of the variance\hich\af0\dbch\af31505\loch\f0  in service delivery. The R}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 2}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 = 0.271, beta 0.527, t = 6.269, and significance 0.000 suggested that contract monitoring was a strong significant predictor of service delivery. The implication is that to achieve responsive, quality services, and cost effecti
\hich\af0\dbch\af31505\loch\f0 veness, KCCA should effectively monitor contract quality and contractors performance, and manage contractual conflicts that may arise during contract execution. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sb100\sa100\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\ab\af0 \ltrch\fcs0 \b\kerning36\insrsid4024673 
\par }\pard \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412564}{\*\bkmkstart _Toc318414218}\hich\af0\dbch\af31505\loch\f0 
4.4. The influence of contract payment on service delivery in KCCA{\*\bkmkend _Toc318412564}{\*\bkmkend _Toc318414218}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
The second objective of the study was to establish the influence of contract payments on service delivery in KCCA. The findings of this objective were gathered from questionnaire, interview guide and documentary review. Payments 
\hich\af0\dbch\af31505\loch\f0 according to the conceptual framework consisted of indicators of interim and final payments. Contract payment was measured using 13 items scored on five point Likert scale of}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 (1) for strongly agree (2) for agree, (3) for not sure (4) for disagree (5) for s\hich\af0\dbch\af31505\loch\f0 
trongly disagree.}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
The study analyzed the contract accounting situation in KCCA and the findings on each of the effective accounting attributes are displayed in table 10 }{\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 below.
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid14904093 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415324}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 10}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Mean and Standard deviation results for contract payment in a KCCA{\*\bkmkend _Toc318415324}
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid14904093 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract accounting  
\cell \hich\af0\dbch\af31505\loch\f0 Mean\cell \hich\af0\dbch\af31505\loch\f0 Std Dev
\par \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft0\trbrdrt
\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil 
\cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensure that advance payments are made only where applicable\cell 
\hich\af0\dbch\af31505\loch\f0 3.83\cell \hich\af0\dbch\af31505\loch\f0 1.14\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow
}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA always ensure that an advance payment security is issued before making advance payments \cell \hich\af0\dbch\af31505\loch\f0 3.88\cell \hich\af0\dbch\af31505\loch\f0 0.75\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensure that stage payment linked to specific deliverables stated in specific amounts \cell \hich\af0\dbch\af31505\loch\f0 3.60\cell \hich\af0\dbch\af31505\loch\f0 0.91\cell 
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 
\trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensure that individual payment\hich\af0\dbch\af31505\loch\f0 s do not exceed the cost or value of the deliverable\cell \hich\af0\dbch\af31505\loch\f0 2.02\cell 
\hich\af0\dbch\af31505\loch\f0 1.01\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow4\irowband4\ltrrow
\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA always ensure that individual payments do not exceed the cost or value of the work to which it is linked\cell \hich\af0\dbch\af31505\loch\f0 2.12\cell \hich\af0\dbch\af31505\loch\f0 0.75\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow5\irowband5\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensure obtaining a payment security if during the delivery \hich\af0\dbch\af31505\loch\f0 of the works, services or supplies, risk or title remains with the provider\cell 
\hich\af0\dbch\af31505\loch\f0 3.92\cell \hich\af0\dbch\af31505\loch\f0 0.78\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow6\irowband6\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow
}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA always ensure that regular interim payments are based on general progress or work performed\cell \hich\af0\dbch\af31505\loch\f0 2.20\cell \hich\af0\dbch\af31505\loch\f0 1.08\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow7\irowband7\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensure that retained payments are linke\hich\af0\dbch\af31505\loch\f0 d to specific contract events such as installations.\cell \hich\af0\dbch\af31505\loch\f0 2.85\cell 
\hich\af0\dbch\af31505\loch\f0 0.84\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow8\irowband8\ltrrow
\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA always ensure that failure by the supplier results into deduction of the contract value, comparable with the lost performance opportunity\cell \hich\af0\dbch\af31505\loch\f0 3.52\cell \hich\af0\dbch\af31505\loch\f0 1.09\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow9\irowband9\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl
\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensure that all associated\hich\af0\dbch\af31505\loch\f0  human costs were applicable are honored by the parties\cell \hich\af0\dbch\af31505\loch\f0 2.79\cell 
\hich\af0\dbch\af31505\loch\f0 1.31\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow10\irowband10\ltrrow
\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensure that all associated assets costs were applicable are honored by the parties\cell 
\hich\af0\dbch\af31505\loch\f0 1.75\cell \hich\af0\dbch\af31505\loch\f0 1.11\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow11\irowband11\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA always ensure that final payments are linked to full satisfaction of the desir\hich\af0\dbch\af31505\loch\f0 ed level of performance\cell \hich\af0\dbch\af31505\loch\f0 3.69\cell \hich\af0\dbch\af31505\loch\f0 1.16\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow12\irowband12\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl
\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensure that all financial obligations with its contractors are promptly met\cell \hich\af0\dbch\af31505\loch\f0 3.64\cell \hich\af0\dbch\af31505\loch\f0 1.12\cell 
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow13\irowband13\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 
\trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid14904093 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensure that advance payments are made only where applicable\cell \hich\af0\dbch\af31505\loch\f0 3.83\cell \hich\af0\dbch\af31505\loch\f0 1.14\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow14\irowband14\lastrow \ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl
\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7470\clshdrawnil \cellx7470\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth810\clshdrawnil \cellx8280\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9450\row }\pard \ltrpar\qj \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid14904093 {\rtlch\fcs1 
\ab\ai\af0\afs22 \ltrch\fcs0 \b\i\fs22\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Source: Primary Data 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid14904093 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid14904093 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Table 10 above sh\hich\af0\dbch\af31505\loch\f0 
ows that KCCA observed some good procurement contract accounting conditions that reinforce achievement of value for money in public procurement significant in not only always ensuring that individual payments do not exceed the cost or value of the deliver
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 
ble (Mean = 2.02, Standard deviation = 1.01) but also ensuring that individual payments do not exceed the cost or value of the work to which it is linked (Mean = 2.12, Standard deviation = 0.75), always ensuring that regular interim payments are based on 
\hich\af0\dbch\af31505\loch\f0 g\hich\af0\dbch\af31505\loch\f0 
eneral progress or work performed (Mean = 2.22, Standard deviation = 1.08), and ensuring that all associated assets costs were applicable were honored by the parties (Mean = 1.75, Standard deviation = 1.11). 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 However, KCCA did not observe many required pr\hich\af0\dbch\af31505\loch\f0 
ocurement accounting statutory conditions which may lead to failure to achieve value for money public procurement as evidenced in failure to always ensure that advance payments are made only where applicable (Mean = 3.83, Standard deviation = 1.14), failu
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 
e to always ensure that any advance payment security was issued before making advance payments (Mean = 3.88, Standard deviation = 0.75), failure to always ensure that stage payment are linked to specific deliverables stated in specific amounts (Mean = 3.6
0\hich\af0\dbch\af31505\loch\f0 , Standard deviation = 0.91). 
\par \hich\af0\dbch\af31505\loch\f0 
Similarly, KCCA had eminent failures in as far as always ensuring obtaining a payment security if during the delivery of the works, services or supplies, risk or title remains with the provider (Mean = 3.92, Standard deviatio
\hich\af0\dbch\af31505\loch\f0 
n = 0.78), always ensuring that failure by the supplier results into deduction of the contract value, comparable with the lost performance opportunity (Mean = 3.52, Standard deviation = 1.09), ensuring that final payments are linked to full satisfaction o
\hich\af0\dbch\af31505\loch\f0 f\hich\af0\dbch\af31505\loch\f0 
 the desired level of performance (Mean = 3.69, Standard deviation = 1.16), always ensuring that all financial obligations with its contractors are promptly met (Mean = 3.64, Standard deviation = 1.12). The respondents indicated that they were  not sure i
\hich\af0\dbch\af31505\loch\f0 f\hich\af0\dbch\af31505\loch\f0 
 KCCA always ensured that retained payments are linked to specific contract events such as installations  (Mean = 2.85, Standard deviation = 0.84), and ensuring that all associated human costs were applicable are honored by the parties (Mean = 2.79, Stand
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 rd deviation = 1.31). 
\par \hich\af0\dbch\af31505\loch\f0 In an interview with one of the KCCA officials, he asserted that:
\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \loch\af0\dbch\af31505\hich\f0 \'93\loch\f0 
We consider if the contractor has completed the agreed scope of works or service, while for good if the contractor has supplied the right quantities and quality altho\hich\af0\dbch\af31505\loch\f0 \hich\f0 
ugh in many cases it is difficult to ascertain that the contractor has meet the requirements\'94\loch\f0 . 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 On timely payments, a common acknowledgement among accounting officer is that:
\par }\pard \ltrpar\qj \li720\ri0\sl276\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \loch\af0\dbch\af31505\hich\f0 \'93\loch\f0 
Actually payments are always late due to bureaucracy in the processing of the pa\hich\af0\dbch\af31505\loch\f0 \hich\f0 
yments to the contractor. This problem is further escalated by the inadequate funds released from the central government to KCCA which is overstressed by virtual of its city status and is given merge funding located to it\'94\loch\f0 . 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412565}{\*\bkmkstart _Toc318414219}\hich\af0\dbch\af31505\loch\f0 4.4.1}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12391373 \hich\af0\dbch\af31505\loch\f0 . Regression}{\rtlch\fcs1 
\ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  model between contract Accounting and service delivery{\*\bkmkend _Toc318412565}{\*\bkmkend _Toc318414219}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 A regression analysis was conducted to measure the extent to which contract accounting predicted the variance in the prevailing service delivery using the ANOVA techniques of adjusted R}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  values, standardized beta values, t-values and the significance p.
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415325}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 11}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Regression results between contract accounting and service delivery in KCCA{\*\bkmkend _Toc318415325}\hich\af0\dbch\af31505\loch\f0   }{\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12787910 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid12787910\charrsid12787910 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12787910 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Predictor \cell \hich\af0\dbch\af31505\loch\f0 Adjusted R Square \cell 
\hich\af0\dbch\af31505\loch\f0 Df \cell \hich\af0\dbch\af31505\loch\f0 Mean square \cell \hich\af0\dbch\af31505\loch\f0 F\cell \hich\af0\dbch\af31505\loch\f0 Sig.\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12787910 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell \hich\af0\dbch\af31505\loch\f0 0.238\cell 
\hich\af0\dbch\af31505\loch\f0 1\cell \hich\af0\dbch\af31505\loch\f0 6.458\cell \hich\af0\dbch\af31505\loch\f0 33.251\cell 0.000}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 a\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 
\trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb
\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12787910 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \hich\af0\dbch\af31505\loch\f0 Standardized coefficients \cell 
\hich\af0\dbch\af31505\loch\f0 t \cell \hich\af0\dbch\af31505\loch\f0 Sig. \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12787910 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Adjusted R square\cell \hich\af0\dbch\af31505\loch\f0 Std error\cell \hich\af0\dbch\af31505\loch\f0 Beta (}{\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 B}{\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 )\cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\pard \ltrpar\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12787910 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Constant \cell 
\cell \hich\af0\dbch\af31505\loch\f0 0.266\cell \cell \hich\af0\dbch\af31505\loch\f0 9.218\cell 0.000\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \trowd \irow4\irowband4\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid12787910 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract Accounting \cell \hich\af0\dbch\af31505\loch\f0 0.238\cell \hich\af0\dbch\af31505\loch\f0 
0.086\cell \hich\af0\dbch\af31505\loch\f0 0.496\cell \hich\af0\dbch\af31505\loch\f0 5.766\cell 0.000\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \trowd \irow5\irowband5\lastrow \ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1800\clshdrawnil \cellx1886\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1317\clshdrawnil \cellx3203\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1289\clshdrawnil \cellx4492\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2606\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row }\pard \ltrpar\qj \fi720\li360\ri0\sb100\nowidctlpar\wrapdefault\faauto\rin0\lin360\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 P}{\rtlch\fcs1 \af0 
\ltrch\fcs0 \ul\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 <}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 0.05
\par }\pard \ltrpar\qj \fi-360\li1530\ri0\sb100\sa100\nowidctlpar\tx1530\wrapdefault\faauto\rin0\lin1530\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 a.\tab Predictor: (constant), Contract Accounting   
\par \hich\af0\dbch\af31505\loch\f0 b.\tab Dependent Variable: Service Delivery  
\par }\pard \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The regress\hich\af0\dbch\af31505\loch\f0 
ion model in table 11 above shows adjusted R}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 value of 0.238 between contract accounting and service delivery suggesting that contract accounting alone predicted 23.8% of the variance in service delivery. The R}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  = 0.238, beta 0.496, t = 5.766, and signific\hich\af0\dbch\af31505\loch\f0 
ance 0.000 suggested that contract accounting was a strong significant predictor of service delivery. The implication is that to achieve responsive, quality services, and cost effectiveness, KCCA should carry out mandatory interim and final contractual ac
\hich\af0\dbch\af31505\loch\f0 c\hich\af0\dbch\af31505\loch\f0 ounting requirement/ conditions. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412566}{\*\bkmkstart _Toc318414220}\hich\af0\dbch\af31505\loch\f0 4.5. The influence of contract termination/closure on service delivery in KCCA{\*\bkmkend _Toc318412566}
{\*\bkmkend _Toc318414220}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The third objective of the study was to establish the influence of contract termination/clo\hich\af0\dbch\af31505\loch\f0 
sure on service delivery in KCCA. The findings of this objective were gathered from questionnaire, interview guide and documentary review. Contract termination/closure according to the conceptual framework consisted of indicators of recommendation for ter
\hich\af0\dbch\af31505\loch\f0 m\hich\af0\dbch\af31505\loch\f0 
ination of contract and closeout.  During the course of execution of a contract, at one point the contract may be terminated based on the terms and conditions of the contract or be phased out following attainment of the desired situation. Contract termina
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 ion and closure have statutory/mandatory procedures and conditions under which they can be executed that this study sought to examine. 
\par \hich\af0\dbch\af31505\loch\f0 Contract termination/closeout was measured using 10 items scored on five point Likert scale of}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 (1) for strongly agree (2) for agree, (3) for not sure (4) for disagree (5) for strongly disagree. The}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 study analyzed the extent to which KCCA observed proper established contract termination/closure situation in KCCA and the findings on each of the effect\hich\af0\dbch\af31505\loch\f0 
ive contract termination/closure attributes are displayed in table 12 below.
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par 
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\ab0\af0 \ltrch\fcs0 \b0\insrsid4024673 \page }{\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415326}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 
\fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0  SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 12}}}\sectd \ltrsect
\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 \ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
:  Mean and Standard deviation results for contract termination and closure in KCCA{\*\bkmkend _Toc318415326}
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8100\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \hich\af0\dbch\af31505\loch\f0 Mean\cell 
\hich\af0\dbch\af31505\loch\f0 Std Dev
\par \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft0\trbrdrt
\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil 
\cellx8100\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA procurement and disposal unit  in KCCA submit a recommendation for termination whenever evidence of poor contract performance is available\cell \hich\af0\dbch\af31505\loch\f0 3.81\cell \hich\af0\dbch\af31505\loch\f0 0.90\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl
\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8100\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA consults the service providers before contract termination is recommended.\cell \hich\af0\dbch\af31505\loch\f0 4.15\cell \hich\af0\dbch\af31505\loch\f0 0.91\cell 
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 
\trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8100\clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 
{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA promptly undertakes efforts to ensure that contracts with contractor are terminated if they do not perform to expectations stipulated\cell \hich\af0\dbch\af31505\loch\f0 
3.92\cell \hich\af0\dbch\af31505\loch\f0 0.98\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow3\irowband3\ltrrow
\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8100\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA always ensure that no contract is terminated prior to obtaining the approval of the technical people \cell \hich\af0\dbch\af31505\loch\f0 4.10\cell \hich\af0\dbch\af31505\loch\f0 0.89\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow4\irowband4\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8100\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensure that contracts are terminated in accordance to established contract termination terms \cell \hich\af0\dbch\af31505\loch\f0 4.26\cell \hich\af0\dbch\af31505\loch\f0 0.65\cell 
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow5\irowband5\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 
\trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8100\clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 
{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract close out \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow6\irowband6\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8100\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensures that all awarded contracts are phased/closed out following meeting the requirements\cell \hich\af0\dbch\af31505\loch\f0 4.33\cell \hich\af0\dbch\af31505\loch\f0 0.47\cell 
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow7\irowband7\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 
\trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8100\clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 
{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 KCCA always ensures that all contract close after attaining its intended objectives \cell \hich\af0\dbch\af31505\loch\f0 3.75\cell \hich\af0\dbch\af31505\loch\f0 1.04\cell 
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow8\irowband8\ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 
\trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8100\clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 
{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contact closure in KCCA happens after the satisfaction of all contract terms and conditions\cell \hich\af0\dbch\af31505\loch\f0 3.92\cell \hich\af0\dbch\af31505\loch\f0 0.98
\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow9\irowband9\ltrrow\ts11\trgaph108\trleft0\trbrdrt
\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil 
\cellx8100\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 in KCCA contract audits is done in order to id\hich\af0\dbch\af31505\loch\f0 
entify flaws within the contract execution that result in poor service delivery \cell \hich\af0\dbch\af31505\loch\f0 3.85\cell \hich\af0\dbch\af31505\loch\f0 1.05\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow10\irowband10\lastrow \ltrrow\ts11\trgaph108\trleft0\trbrdrt\brdrs\brdrw10\brdrcf1 \trbrdrl\brdrs\brdrw10\brdrcf1 \trbrdrb
\brdrs\brdrw10\brdrcf1 \trbrdrr\brdrs\brdrw10\brdrcf1 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind108\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7200\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx8100\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1170\clshdrawnil \cellx9270\row }\pard \ltrpar\qj \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 
\b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Source: Primary Data 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
On contract termination table 12 above shows that the respondent disagreed that KCCA contract ma\hich\af0\dbch\af31505\loch\f0 
nagers or procurement and disposal unit in KCCA always submit a recommendation for termination whenever they believe that the contract should be terminated (Mean = 3.81, Standard deviation = 0.90) while they also disagreed that KCCA and its contractors ma
\hich\af0\dbch\af31505\loch\f0 d\hich\af0\dbch\af31505\loch\f0 
e recommendation for termination of contract if all avenues for dispute resolutions have failed (Mean = 4.15, Standard deviation = 0.91). The respondents further disagreed that KCCA promptly undertook efforts to ensure that contracts with contractor were 
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
erminated if they do not perform to expectations stipulated (Mean = 3.92, Standard deviation = 0.98) while they also disagreed that KCCA always ensured that no contract was terminated prior to obtaining the approval of the relevant stakeholders (Mean = 4.
\hich\af0\dbch\af31505\loch\f0 1\hich\af0\dbch\af31505\loch\f0 
0, Standard deviation = 0.89) yet they also disagreed that KCCA always ensured that contracts were terminated in accordance to established contract termination terms (Mean = 4.26, Standard deviation = 0.65).  In an interview, most KCCA official expressed 
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 he concern that: 
\par }\pard \ltrpar\qj \li720\ri0\sl276\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \loch\af0\dbch\af31505\hich\f0 \'93\loch\f0 
Many contracts are terminated prematurely due to inadequate flow of resources from KCCA itself yet most contracts are not phased out on time due to political influence (corruption) where contractors proceed to execute their expired contr
\hich\af0\dbch\af31505\loch\f0 acts without renewing them\hich\f0 \rquote .
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
The failure to observe the contract termination conditions/requirements violets procurement contract best practices which lead to constraints in achieving responsiveness of the entity, quality services and value for money/cost 
\hich\af0\dbch\af31505\loch\f0 effectiveness contracting.
\par 
\par \hich\af0\dbch\af31505\loch\f0 On contract closure, table 12 above shows that  the respondents disagreed that}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 KCCA always ensured that all awarded contracts were phased/closed out on time following meeting the requirements (Mean = 4.33, Standard deviation = 0\hich\af0\dbch\af31505\loch\f0 
.47) while they equally disagreed that KCCA always ensured that all contract obligations were complete prior to closure of the contract (Mean = 3.92, Standard deviation = 0.98). The respondent further disagreed that contact closure in KCCA involves incorp
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
ration of all changes in contract in the final document (Mean = 3.92, Standard deviation = 0.98) while they also disagreed that contract Audits were always performed before closure of contracts in KCCA (Mean = 3.85, Standard deviation = 1.05). Lastly, the
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
respondents disagreed that KCCA always conducted a vendor rating/appraisal at the end of the contract (Mean = 3.87, Standard deviation = 0.95). The failure to observe the contract closure conditions/requirements violets procurement contract best practices
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 which lead to constraints in achieving responsiveness of the entity, quality services and value for money/cost effectiveness contracting. 
\par \hich\af0\dbch\af31505\loch\f0 An investigation on KCCA by the PPDDA authority on street lighting noted that it was difficult to ascertain the perfo\hich\af0\dbch\af31505\loch\f0 
rmance of the provider concerning revenue remittances for the years 2003/ 2004/2005 yet it was noted that the Accounting Officer of KCCA failed to put in place proper contract management mechanism to check and report on the performance of the contractor (
\hich\af0\dbch\af31505\loch\f0 P\hich\af0\dbch\af31505\loch\f0 PDA Authority findings on investigation on KCCA Street parking management, 2006). 
\par 
\par \hich\af0\dbch\af31505\loch\f0 In the same vain, the Auditor General (AG) report noted uncollected revenue from the Taxi park/parking operations: it was noted that Taxi park operations continued to be ma\hich\af0\dbch\af31505\loch\f0 
naged by UTODA and by the end of the financial year under consideration, a total of sh. 557,293,000 remained unmerited by UTODA in relation to the debt outstanding as reported in Auditor general\hich\f0 \rquote \loch\f0 
s previous report of 2001/02 financial year. Although this d\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0 
bt was reduced to her 335,293,000 between Nov 2003 and Feb 2004, it was noted that the contract for UTODA to manage the Taxi Park operations expired in Sept. 2003 yet UTODA continued to manage the Taxi Park without any contractual agreement with KCCA. 

\par \hich\af0\dbch\af31505\loch\f0 On \hich\af0\dbch\af31505\loch\f0 
street parking the AG report noted that Payment for the month June 2003 remained outstanding by end of the financial year, thus defaulting on its bid/offer terms. Meanwhile, sh 70 million remained uncollected from Green Boat Entertainment, the firm former
\hich\af0\dbch\af31505\loch\f0 l\hich\af0\dbch\af31505\loch\f0 
y contracted to manage Street parking.  The researcher observed that this phenomenon has existed for time not only in KCCA but other urban authorities which prompted this study to examine the influence of contract management on service delivery in urban a
\hich\af0\dbch\af31505\loch\f0 u\hich\af0\dbch\af31505\loch\f0 thorities (AG report, 2005).  
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412567}{\*\bkmkstart _Toc318414221}\hich\af0\dbch\af31505\loch\f0 4.5.1. Regression model between contract termination/closure and service delivery{\*\bkmkend _Toc318412567}
{\*\bkmkend _Toc318414221}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 A regression analysis was conducted to measure the extent to which contract termination/cl\hich\af0\dbch\af31505\loch\f0 
osure predicted the variance in the prevailing service delivery using the ANOVA techniques of adjusted R}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0  values, standardized beta values, t-values and the significance measured at 0.05 levels. The results are tabulated in table 13 below. 
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415327}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 13}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Regression results between contract termination/accounting and service delivery in KCCA{\*\bkmkend _Toc318415327}\hich\af0\dbch\af31505\loch\f0   }{
\rtlch\fcs1 \ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12787910 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid12787910\charrsid12787910 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2884\clshdrawnil \cellx2970\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx4410\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx5310\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1788\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Predictor \cell \hich\af0\dbch\af31505\loch\f0 Adjusted R Square \cell 
\hich\af0\dbch\af31505\loch\f0 Df \cell \hich\af0\dbch\af31505\loch\f0 Mean square \cell \hich\af0\dbch\af31505\loch\f0 F\cell \hich\af0\dbch\af31505\loch\f0 Sig.\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2884\clshdrawnil \cellx2970
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx4410\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx5310\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1788\clshdrawnil \cellx7098\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell \hich\af0\dbch\af31505\loch\f0 0.093
\cell \hich\af0\dbch\af31505\loch\f0 1\cell \hich\af0\dbch\af31505\loch\f0 2.684\cell \hich\af0\dbch\af31505\loch\f0 11.609\cell 0.000}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 a\cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 
\trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2884\clshdrawnil \cellx2970\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx4410\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx5310\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1788\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb
\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2884\clshdrawnil \cellx2970\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2340\clshdrawnil \cellx5310\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1788\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \hich\af0\dbch\af31505\loch\f0 Standardized coefficients \cell 
\hich\af0\dbch\af31505\loch\f0 t \cell \hich\af0\dbch\af31505\loch\f0 Sig. \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2884\clshdrawnil \cellx2970\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth2340\clshdrawnil \cellx5310\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1788\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2884\clshdrawnil \cellx2970\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx4410\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx5310\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1788\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Adjusted R square\cell \hich\af0\dbch\af31505\loch\f0 Std error\cell \hich\af0\dbch\af31505\loch\f0 Beta (}{\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 B}{\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 )\cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2884\clshdrawnil \cellx2970\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx4410\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx5310\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1788\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Constant \cell 
\cell \hich\af0\dbch\af31505\loch\f0 0.142\cell \cell \hich\af0\dbch\af31505\loch\f0 24.734\cell 0.000\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \trowd \irow4\irowband4\ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2884\clshdrawnil \cellx2970\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx4410\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx5310\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1788\clshdrawnil \cellx7098\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract termination/closure  \cell \hich\af0\dbch\af31505\loch\f0 0.093\cell 
\hich\af0\dbch\af31505\loch\f0 0.036\cell \hich\af0\dbch\af31505\loch\f0 0.320\cell \hich\af0\dbch\af31505\loch\f0 3.407\cell \hich\af0\dbch\af31505\loch\f0 0.001\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow5\irowband5\lastrow \ltrrow\ts11\trgaph108\trleft86\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind194\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2884\clshdrawnil 
\cellx2970\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1440\clshdrawnil \cellx4410\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx5310\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1788\clshdrawnil \cellx7098\clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1088\clshdrawnil \cellx8186\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1080\clshdrawnil \cellx9266\row }\pard \ltrpar\qj \fi720\li360\ri0\sb100\sa100\nowidctlpar\wrapdefault\faauto\rin0\lin360\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 P}{\rtlch\fcs1 \af0 
\ltrch\fcs0 \ul\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 <}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 0.05
\par }\pard \ltrpar\qj \fi-360\li1800\ri0\sb100\sa100\nowidctlpar\wrapdefault\faauto\rin0\lin1800\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 a.\tab Predictor: (constant), Contract termination/closure 
\par \hich\af0\dbch\af31505\loch\f0 b.\tab  Dependent Variable: Service Delivery  
\par }\pard \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The reg\hich\af0\dbch\af31505\loch\f0 
ression model in table 13 above shows adjusted R}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 value of 0.093 between contract termination/closure and service delivery suggesting that contract termination/closure alone predicted 9.3% of the variance in service delivery. The R}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 2}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  = 0.093, beta 0.320, t \hich\af0\dbch\af31505\loch\f0 
= 3.407, and significance 0.001 suggested that contract termination/closure was a strong significant predictor of service delivery. The implication is that to achieve responsive, quality services, and cost effectiveness, KCCA should undertake action to te
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 minate and close out contracts without compromise of the established statutory guidelines. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412568}{\*\bkmkstart _Toc318414222}\hich\af0\dbch\af31505\loch\f0 4.6. Service delivery{\*\bkmkend _Toc318412568}{\*\bkmkend _Toc318414222}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Service delivery was the dependent variable of this study and included indicators of resp\hich\af0\dbch\af31505\loch\f0 
onsiveness, quality of service and cost effectiveness. Service delivery was measured using 15 items scored on five point Likert scale of}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 (1) for strongly agree (2) for agree, (3) for not sure (4) for disagree (5) for strongly disagree. The study analyzed t\hich\af0\dbch\af31505\loch\f0 
he perceptions of service delivery by KCCA and the findings are presented below.}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415328}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 14}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Mean and Standard deviation results for service delivery in KCCA{\*\bkmkend _Toc318415328}\hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ab0\af0\afs24 
\ltrch\fcs0 \fs24\insrsid4024673 
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12787910 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid12787910\charrsid12787910 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv
\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 
\clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 \fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673\charrsid15207326 \cell \hich\af0\dbch\af31505\loch\f0 Mean\cell \hich\af0\dbch\af31505\loch\f0 Std Dev
\par \cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow0\irowband0\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 
\trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\trowd \irow1\irowband1\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv
\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 
\clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth9360\clshdrawnil \cellx9252\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 Responsiveness \cell }\pard\plain \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow1\irowband1\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh
\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 
\clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth9360\clshdrawnil \cellx9252\row \ltrrow}\trowd \irow2\irowband2\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 
\trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl
\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 
\clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 In KCCA  service are provided depending on community needs   \cell 
\hich\af0\dbch\af31505\loch\f0 4.92\cell \hich\af0\dbch\af31505\loch\f0 0.46\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow2\irowband2\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 
\trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 The needs of the community are identified before service delivery in KCCA 
\cell \hich\af0\dbch\af31505\loch\f0 4.22\cell \hich\af0\dbch\af31505\loch\f0 0.42\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 
\ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow3\irowband3\ltrrow\ts30\trgaph108\trleft-108\trbrdrt
\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 
Whenever there are changes to the needs of the community KCCA changes its service provision plan \cell \hich\af0\dbch\af31505\loch\f0 4.27\cell \hich\af0\dbch\af31505\loch\f0 0.66\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 
\fs22\insrsid4024673\charrsid15207326 \trowd \irow4\irowband4\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 
\trbrdrv\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb
\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 
In KCCA, services are provided after studying the existing problem in the community\cell \hich\af0\dbch\af31505\loch\f0 4.35\cell \hich\af0\dbch\af31505\loch\f0 0.48\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 
\fs22\insrsid4024673\charrsid15207326 \trowd \irow5\irowband5\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 
\trbrdrv\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb
\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\trowd \irow6\irowband6\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv
\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 
\clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth9360\clshdrawnil \cellx9252\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 Quality of service}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673\charrsid15207326 \cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow6\irowband6\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 
\trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth9360\clshdrawnil \cellx9252\row \ltrrow}\trowd \irow7\irowband7\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr
\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 
\clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb
\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 The delivery of health service by KCCA is reliable \cell 
\hich\af0\dbch\af31505\loch\f0 3.69\cell \hich\af0\dbch\af31505\loch\f0 1.16\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow7\irowband7\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 
\trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 The delivery of educational services in KCCA is adequate \cell 
\hich\af0\dbch\af31505\loch\f0 3.83\cell \hich\af0\dbch\af31505\loch\f0 0.98\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow8\irowband8\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 
\trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 There are adequate core development infrastructures in Kampala. \cell 
\hich\af0\dbch\af31505\loch\f0 3.58\cell \hich\af0\dbch\af31505\loch\f0 1.17\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow9\irowband9\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 
\trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 The sanitation and drainage systems in KCCA are in good conditions.\cell 
\hich\af0\dbch\af31505\loch\f0 3.77\cell \hich\af0\dbch\af31505\loch\f0 1.11\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow10\irowband10\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 
\trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 
KCCA has a favorable rating on quality services achievement among local urban authorities \cell \hich\af0\dbch\af31505\loch\f0 3.63\cell \hich\af0\dbch\af31505\loch\f0 1.16\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 
\fs22\insrsid4024673\charrsid15207326 \trowd \irow11\irowband11\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh
\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 
\clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252\row \ltrrow}\trowd \irow12\irowband12\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr
\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 
\clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth9360\clshdrawnil \cellx9252\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1
\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 \fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 Cost effectiveness}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 
\fs22\insrsid4024673\charrsid15207326 \trowd \irow12\irowband12\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh
\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 
\clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth9360\clshdrawnil \cellx9252\row \ltrrow}\trowd \irow13\irowband13\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl
\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 \fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 There is adherence to accountability practices in KCCA\cell \hich\af0\dbch\af31505\loch\f0 4.04\cell \hich\af0\dbch\af31505\loch\f0 0.86\cell }\pard\plain \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow13\irowband13\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh
\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 \trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 
\clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252\row \ltrrow}\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 There is transparency in the delivery of services in KCCA\cell 
\hich\af0\dbch\af31505\loch\f0 3.75\cell \hich\af0\dbch\af31505\loch\f0 1.33\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow14\irowband14\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 
\trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 KCCA meets its mandate at the lowest costs possible \cell 
\hich\af0\dbch\af31505\loch\f0 4.33\cell \hich\af0\dbch\af31505\loch\f0 0.47\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow15\irowband15\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 
\trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 KCCA meets its mandate within its budgets \cell 
\hich\af0\dbch\af31505\loch\f0 3.81\cell \hich\af0\dbch\af31505\loch\f0 1.08\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow16\irowband16\ltrrow\ts30\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10\brdrcf18 
\trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row \ltrrow}\pard\plain \ltrpar\ql \li0\ri0\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0\pararsid15207326\yts30 \rtlch\fcs1 \af0\afs22\alang1025 \ltrch\fcs0 
\fs22\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 KCCA has achieved value for money in its service delivery \cell 
\hich\af0\dbch\af31505\loch\f0 3.98\cell \hich\af0\dbch\af31505\loch\f0 1.01\cell }\pard\plain \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 
\fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0\afs22 \ltrch\fcs0 \fs22\insrsid4024673\charrsid15207326 \trowd \irow17\irowband17\lastrow \ltrrow\ts30\trgaph108\trleft-108\trbrdrt
\brdrs\brdrw10\brdrcf18 \trbrdrl\brdrs\brdrw10\brdrcf18 \trbrdrb\brdrs\brdrw10\brdrcf18 \trbrdrr\brdrs\brdrw10\brdrcf18 \trbrdrh\brdrs\brdrw10\brdrcf18 \trbrdrv\brdrs\brdrw10\brdrcf18 
\trftsWidth1\trftsWidthB3\trpaddl108\trpaddr108\trpaddfl3\trpaddft3\trpaddfb3\trpaddfr3\tblrsid15207326\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr
\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth7200\clshdrawnil \cellx7092\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 
\cltxlrtb\clftsWidth3\clwWidth900\clshdrawnil \cellx7992\clvertalt\clbrdrt\brdrs\brdrw10\brdrcf18 \clbrdrl\brdrs\brdrw10\brdrcf18 \clbrdrb\brdrs\brdrw10\brdrcf18 \clbrdrr\brdrs\brdrw10\brdrcf18 \cltxlrtb\clftsWidth3\clwWidth1260\clshdrawnil \cellx9252
\row }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \b\i\insrsid4024673\charrsid15207326 \hich\af0\dbch\af31505\loch\f0 Source: Primary data 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \kerning36\insrsid15207326 \page }{\rtlch\fcs1 \af0 \ltrch\fcs0 \kerning36\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
On responsiveness, table 14 above shows that the respondents strongly disagreed that }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
KCCA always provided for the aspiration of its community (Mean = 4.92, Standard deviation 0.46) while they disagreed that KCCA always provided the expectations of its community (Mean = 4.22, Standard deviation 0.42). The respondents equally disagreed that
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
KCCA always provided the needs of its community (Mean = 4.27, Standard deviation 0.66) while they equally disagreed that KCCA always strived to improve on the aspirations, expectations and needs of its community (Mean = 4.35, Standard deviation 0.48). }{
\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The\hich\af0\dbch\af31505\loch\f0 
se findings generally revealed a lack of responsiveness by KCCA to offer the needed services in the city. 
\par \hich\af0\dbch\af31505\loch\f0 On quality of services, table 14 shows that the respondents disagreed that the delivery of health service by KCCA was reliable (Mean = 3.69, Standard\hich\af0\dbch\af31505\loch\f0 
 deviation 1.16) while they also disagreed that the delivery of educational services in KCCA was adequate (Mean = 3.83, Standard deviation 0.98). They equally disagreed that there were good core development infrastructures in Kampala (Mean = 3.58, Standar
\hich\af0\dbch\af31505\loch\f0 d\hich\af0\dbch\af31505\loch\f0 
 deviation 1.17) while they disagreed that the sanitation and drainage systems in KCCA were in good conditions (Mean = 3.77, Standard deviation 1.11) yet they disagreed that KCCA had a favorable rating on quality services achievement among local urban aut
\hich\af0\dbch\af31505\loch\f0 h\hich\af0\dbch\af31505\loch\f0 
orities (Mean = 3.63, Standard deviation 1.16). The respondents equally disagreed that KCCA had a favorable rating on quality services achievement among regional and international urban authorities (Mean = 3.87, Standard deviation 1.12). These findings ge
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 erally revealed poor quality service delivery by KCCA.  
\par 
\par \hich\af0\dbch\af31505\loch\f0 On cost effectiveness, table 14 shows that the respondents disagreed there was adherence to accountability practices in KCCA (Mean = 4.04, Standard deviation 0.86) while they disagreed that there wa
\hich\af0\dbch\af31505\loch\f0 
s transparency in the delivery of services in KCCA (Mean = 3.75, Standard deviation 1.33). The respondents disagreed that KCCA meet its mandate at the lowest costs possible (Mean= 4.33, Standard deviation 0.47) while they also disagreed that KCCA meet its
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
mandate within its budgets (Mean = 3.81, Standard deviation 1.08) yet they also disagreed that KCCA has achieved value for money in its service delivery (Mean = 3.98, Standard deviation 1.01). These findings generally revealed a failure to achieve cost ef
\hich\af0\dbch\af31505\loch\f0 f\hich\af0\dbch\af31505\loch\f0 ective service delivery by KCCA.  In an interview with the KCCA community people felt that: 
\par }\pard \ltrpar\qj \li720\ri0\sl276\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \loch\af0\dbch\af31505\hich\f0 \'93\loch\f0 
KCCA services were generally very unreliable yet they felt that the services were less timely, and of poor quality. This was evident in the poor road infrastructu\hich\af0\dbch\af31505\loch\f0 \hich\f0 
re, poor street lights in all the five divisions, lack of drugs in health centres, poor sanitation Kampala city council\'94.
\par 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412569}{\*\bkmkstart _Toc318414223}\hich\af0\dbch\af31505\loch\f0 4.7. Correlation Analysis{\*\bkmkend _Toc318412569}{\*\bkmkend _Toc318414223}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Under this section the relationship was established u\hich\af0\dbch\af31505\loch\f0 
sing Pearson\hich\f0 \rquote \loch\f0 
s Correlation Coefficient. The relationship was established using operationalised components of contract management which were contract monitoring, payment, contract termination/closure and their relationship with service delivery as shown }{\rtlch\fcs1 
\af0 \ltrch\fcs0 \i\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 in}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 the table}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 15 below}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 .  
\par }\pard\plain \ltrpar\s31\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid12391373 \rtlch\fcs1 \ab\af0\afs20\alang1025 \ltrch\fcs0 \b\fs20\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 {\*\bkmkstart _Toc318415329}\hich\af0\dbch\af31505\loch\f0 Table }{\field{\*\fldinst {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\insrsid12391373\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 
 SEQ Table \\* ARABIC }}{\fldrslt {\rtlch\fcs1 \af0\afs24 \ltrch\fcs0 \fs24\lang1024\langfe1024\noproof\insrsid15490596 \hich\af0\dbch\af31505\loch\f0 15}}}\sectd \ltrsect\pgnrestart\linex0\pgbrdropt33\sectdefaultcl\sectrsid4024673\sftnbj {\rtlch\fcs1 
\ab0\af0\afs24 \ltrch\fcs0 \fs24\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 : Pearson\hich\f0 \rquote \loch\f0 s Correlation Coefficients of Study Variables{\*\bkmkend _Toc318415329}
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trleft-5\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\tblind3\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb
\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2889\clshdrawnil \cellx2884\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1364\clshdrawnil \cellx4248
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx5598\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1669\clshdrawnil \cellx7267\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1049\clshdrawnil \cellx8316\pard\plain \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673\charrsid12391373 \cell \hich\af0\dbch\af31505\loch\f0 Contract monitoring  \cell \hich\af0\dbch\af31505\loch\f0 Contract accounting  \cell \hich\af0\dbch\af31505\loch\f0 Contract termination /closure  \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Service delivery \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow0\irowband0\ltrrow\ts11\trleft-5\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\tblind3\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2889\clshdrawnil \cellx2884\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1364\clshdrawnil \cellx4248\clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx5598\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1669\clshdrawnil \cellx7267\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1049\clshdrawnil \cellx8316\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract monitoring  \cell \hich\af0\dbch\af31505\loch\f0 1\cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\i\insrsid4024673\charrsid12391373 \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \trowd \irow1\irowband1\ltrrow\ts11\trleft-5\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\tblind3\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb
\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2889\clshdrawnil \cellx2884\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1364\clshdrawnil \cellx4248
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx5598\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1669\clshdrawnil \cellx7267\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1049\clshdrawnil \cellx8316\row \ltrrow
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract accounting  \cell \hich\af0\dbch\af31505\loch\f0 0.645**\cell }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \i\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 1\cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow2\irowband2\ltrrow\ts11\trleft-5\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\tblind3\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2889\clshdrawnil \cellx2884\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1364\clshdrawnil \cellx4248\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx5598\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1669\clshdrawnil \cellx7267\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1049\clshdrawnil \cellx8316\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract termination /closure  \cell \hich\af0\dbch\af31505\loch\f0 0.196*\cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \i\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 0.379**\cell }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 1\cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow3\irowband3\ltrrow\ts11\trleft-5\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\tblind3\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 
\clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2889\clshdrawnil \cellx2884\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1364\clshdrawnil \cellx4248\clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx5598\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1669\clshdrawnil \cellx7267\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1049\clshdrawnil \cellx8316\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Service delivery \cell \hich\af0\dbch\af31505\loch\f0 0.572**\cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 
\i\insrsid4024673\charrsid12391373 \hich\af0\dbch\af31505\loch\f0 0.496**\cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 0.320**\cell \hich\af0\dbch\af31505\loch\f0 1\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow4\irowband4\lastrow \ltrrow\ts11\trleft-5\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\tblind3\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth2889\clshdrawnil \cellx2884\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1364\clshdrawnil \cellx4248\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth1350\clshdrawnil \cellx5598\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1669\clshdrawnil \cellx7267\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth1049\clshdrawnil \cellx8316\row }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 
\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 ** Correlation is significant at the 0.01 level
\par \hich\af0\dbch\af31505\loch\f0 *Correlation is significant at the 0.05 level
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid12391373 \page }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
To test if there was relationship between contract monitoring and service delivery a correlation analysis was conducted using Pearson\hich\f0 \rquote \loch\f0 s correlation coefficient and significance at the two tailed level. The Pearson\hich\f0 \rquote 
\loch\f0 s correlation coefficient r = 0.527** bet\hich\af0\dbch\af31505\loch\f0 w\hich\af0\dbch\af31505\loch\f0 
een contract monitoring and service delivery in KCCA suggesting that the two variables were related. The r = 0.527** and significance p = 0.000 between contract monitoring and service delivery suggests that there was a high positive significant relationsh
\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 
p between contract monitoring and service delivery. This has procurement policy implication in that to achieve the desired level of service delivery, there was need for effective contract monitoring. The study therefore confirmed the hypothesis that: C}{
\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 ontr\hich\af0\dbch\af31505\loch\f0 act monitoring significantly influences service delivery in KCCA.
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 To test if there was relationship between contract accounting and service delivery a correlation analysis was conducted using Pearson\hich\f0 \rquote \loch\f0 
s correlation coefficient and significance at the two t\hich\af0\dbch\af31505\loch\f0 ailed level. The Pearson\hich\f0 \rquote \loch\f0 
s correlation coefficient r = 0.496** between contract accounting and service delivery in KCCA suggesting that the two variables were related. The r = 0.496** and significance p = 0.000 between contract accounting and service deli
\hich\af0\dbch\af31505\loch\f0 v\hich\af0\dbch\af31505\loch\f0 
ery suggests that there was a high positive significant relationship between contract accounting and service delivery. This has procurement policy implication in that to achieve the desired level of service delivery, there was need for effective contract 
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 ccounting. The study therefore confirmed the hypothesis that: C}{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
ontract payment/accounting significantly influences service delivery in KCCA.
\par 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 To test if there was relationship between contract termination/closure and service delivery a correlation analysis\hich\af0\dbch\af31505\loch\f0  was conducted using Pearson
\hich\f0 \rquote \loch\f0 s correlation coefficient and significance at the two tailed level. The Pearson\hich\f0 \rquote \loch\f0 
s correlation coefficient r = 0.320** between contract terminations/closure and service delivery in KCCA suggesting that the two variables were re\hich\af0\dbch\af31505\loch\f0 l\hich\af0\dbch\af31505\loch\f0 
ated. The r = 0.320** and significance p = 0.000 between contract termination/closure and service delivery suggests that there was a high positive significant relationship between contract termination/closure and service delivery. This has procurement pol
\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 
cy implication in that to achieve the desired level of service delivery, there was need to take prompt and corrective action to terminate troubled contracts following the established guidelines. Following the achievement of the contract requirement, PDEs 
\hich\af0\dbch\af31505\loch\f0 s\hich\af0\dbch\af31505\loch\f0 hould enforce compliance on established contract closure guidelines. The study therefore confirmed the hypothesis that: C}{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 ontract termination/closeout significantly influences service delivery in KCCA.
\par 
\par 
\par }\pard\plain \ltrpar\s1\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \page {\*\bkmkstart _Toc318412570}{\*\bkmkstart _Toc318414224}\hich\af0\dbch\af31505\loch\f0 CHAPTER FIVE{\*\bkmkend _Toc318412570}{\*\bkmkend _Toc318414224}
\par {\*\bkmkstart _Toc318412571}{\*\bkmkstart _Toc318414225}\hich\af0\dbch\af31505\loch\f0 SUMMARY, DISCUSSION, CONCLUSIONS AND RECOMMENDATIONS{\*\bkmkend _Toc318412571}{\*\bkmkend _Toc318414225}
\par }\pard \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412572}{\*\bkmkstart _Toc318414226}\hich\af0\dbch\af31505\loch\f0 
5.0. Introduction{\*\bkmkend _Toc318412572}{\*\bkmkend _Toc318414226}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \cf1\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The purpose of the study was to assess the}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  influence of contract ma\hich\af0\dbch\af31505\loch\f0 
nagement on service delivery in KCCA.}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 The contract management was the independent variable and included indicators of contract monitoring, contract accounting, and contract termination/closure while the dependent variable was service delivery under the ind\hich\af0\dbch\af31505\loch\f0 
icators of responsiveness, quality of service, and cost effectiveness.  This chapter presents a summary, discussion, conclusions and recommendations based on the study findings.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412573}{\*\bkmkstart _Toc318414227}\hich\af0\dbch\af31505\loch\f0 5.1. Summary of the findings{\*\bkmkend _Toc318412573}{\*\bkmkend _Toc318414227}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 5.1.1. The influence service of contract monitoring on service delivery in KCCA
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study found a generally perceived poor service delivery by the urban authority under study- KCCA.  The study found a high positive significant relationship between contr
\hich\af0\dbch\af31505\loch\f0 act monitoring and service delivery by KCCA confirming the hypothesis that contract monitoring significantly influences service delivery in KCCA}{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 . }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 This implied that effective service delivery depends on the level to which KCCA monitors contractor performanc\hich\af0\dbch\af31505\loch\f0 e. 

\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 5.1.2. The influence service of contract payment/accounting on service delivery in KCCA
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Similarly, the study found a high positive significant relationship between contract accounting and service delivery by KCCA confirming the hypothesis that contrac
\hich\af0\dbch\af31505\loch\f0 t payments/accounting significantly influences service delivery by KCCA. This implied that effective service delivery depends on the level to which KCCA observes effective contract payments/accounting.
\par 
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 5.1.3. Contract termination/closeout and service deli\hich\af0\dbch\af31505\loch\f0 very 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
The study found a high positive significant relationship between contract termination/closure and service delivery by KCCA confirming the hypothesis that contract termination/closure significantly influences service delivery in KCCA. This implied tha
\hich\af0\dbch\af31505\loch\f0 t effective service delivery depends on the level to which KCCA makes recommendation for termination and closeout finished contracts. 
\par 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412574}{\*\bkmkstart _Toc318414228}\hich\af0\dbch\af31505\loch\f0 5.2. Discussion of the study findings{\*\bkmkend _Toc318412574}{\*\bkmkend _Toc318414228}
\hich\af0\dbch\af31505\loch\f0  
\par {\*\bkmkstart _Toc318412575}{\*\bkmkstart _Toc318414229}\hich\af0\dbch\af31505\loch\f0 5.2\hich\af0\dbch\af31505\loch\f0 .1. Contract monitoring and service delivery in Urban Local Authorities{\*\bkmkend _Toc318412575}{\*\bkmkend _Toc318414229}
\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 On contract monitoring, the study found out that other than KCCA appointing a contract manager to manage contracts within the user department, no effort was \hich\af0\dbch\af31505\loch\f0 
undertaken by KCCA and its contractors to understand their quality obligations in the contract, supervising contracts to ascertain specified terms and condition of the contract, gathered data on the quality of service/works/goods offered by the contractor
\hich\af0\dbch\af31505\loch\f0 s\hich\af0\dbch\af31505\loch\f0 , making staged reports on the quality of service/works/goods offered by the contractors. 
\par 
\par \hich\af0\dbch\af31505\loch\f0 On contract conflict management the study found that som\hich\af0\dbch\af31505\loch\f0 
e efforts were undertaken by KCCA to management contractual conflicts significant in always identifying and resolving interferences with others goals during contract performance, striving to the effect that contract disputes are resolved through confronta
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 
ions and negotiations which would reinforce achievement of the contract outcomes.  On the contrary, the study found conflict management failures significant in  failure to resolve conflict issues related to identification and resolution of disagreement in
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
performing contractual obligations, failure to use arbitration to resolve contractual disputes, and failure by the PDE always avoid legal suits in its contract disputes resolutions. On contract performance monitoring, the study found out that efforts was 
\hich\af0\dbch\af31505\loch\f0 u\hich\af0\dbch\af31505\loch\f0 
ndertaken by KCCA to have well established contractor performance indicators in it contracts with contractors, having a well established contractor performance measures in it contracts with contractors. On the contrary, the study found contractor performa
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 
ce monitoring failures significant in  KCCA as an entity failure to  always ensure that there additional committees to supervise contracts, failure to ensure that a provider meets all performance or delivery obligations in accordance with the terms and co
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 
dition of the contract, failure to solicit all required documentation in accordance with terms and conditions of a contract from contractors,  failure to ensure that the contractors delivers on the agreed time, and generating timely contract monitoring re
\hich\af0\dbch\af31505\loch\f0 p\hich\af0\dbch\af31505\loch\f0 orts on each contract. 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang9\langfe1033\langnp9\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
There was a high positive significant relationship between contract monitoring and service delivery (r = 0.527** and p = 0.000). Contract monitoring was the highest predictor of the variance in service delivery as it predicted 27.1
\hich\af0\dbch\af31505\loch\f0 
% of the variance in service delivery by KCCA.  The implication is that to achieve responsive, quality services, and cost effectiveness, KCCA should effectively monitor contract quality and contractors performance, and manage contractual conflicts that ma
\hich\af0\dbch\af31505\loch\f0 y\hich\af0\dbch\af31505\loch\f0  arise during contract execution. The view is supported }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Chan et.al, (2005) who noted that quality; cost and time have long been recognized as the major targets of concern by the client and is closely linked to time and cost, and vice-versa. A contract proj\hich\af0\dbch\af31505\loch\f0 
ect with poor quality can result in extra cost and time extensions; a project with time and cost poorly controlled can affect the conformance of quality requirements. In a study by Young (2008) it was found out that, monitoring quality became the major fo
\hich\af0\dbch\af31505\loch\f0 c\hich\af0\dbch\af31505\loch\f0 us of the contracting institutions\hich\f0 \rquote \loch\f0 
s contract manager. As a result, it was claimed that the overall strategy for support services had not been given enough attention. For instance, waste reduction, a strategic priority of the hospital although not of the \hich\af0\dbch\af31505\loch\f0 c
\hich\af0\dbch\af31505\loch\f0 ontractor, was to be managed internally in future contracts, even if it raised conflict with the contractor\hich\f0 \rquote \loch\f0 s objectives.
\par \hich\af0\dbch\af31505\loch\f0 In support, Lee (1996) observed that contract management, particularly in the early stages will raise a number of conflicting issues t\hich\af0\dbch\af31505\loch\f0 
hat would not normally arise in a State operated facility. These are normally caused by differing interpretation of contract provisions, unfamiliarity with procedures or legislation. The long-term success of the relationship between the correctional juris
\hich\af0\dbch\af31505\loch\f0 d\hich\af0\dbch\af31505\loch\f0 
iction and private contractors will be ensured if such issues are dealt with promptly and to each party's satisfaction. Lee (1996) further supports this view by noting that disputes are not uncommon in the course of performing the contractual obligations 
\hich\af0\dbch\af31505\loch\f0 g\hich\af0\dbch\af31505\loch\f0 
iven the large sums of money and complexity involved contracts. Instead of resorting to expensive and time-consuming legal action every time there is a dispute, proper mechanisms should be built into the outsourcing agreement for dispute resolution throug
\hich\af0\dbch\af31505\loch\f0 h\hich\af0\dbch\af31505\loch\f0  an independent third party (such as an arbitrator). 
\par }\pard \ltrpar\qj \li0\ri0\sa200\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 According to Mark (2003) procurement contract management call for enhanced supplier performance visibility through PDE activities based on dynamic supplier performance metrics.}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Macionis and Millican (2\hich\af0\dbch\af31505\loch\f0 
005) noted that there are a number of ways of providing such a service to include \loch\af0\dbch\af31505\hich\f0 \u-4064\'3f\hich\af0\dbch\af31505\loch\f0 
liaison officer; contract monitor; and contract auditor. Zou et.al (2007) observed that the Chinese Government requires construction projects clients (owners) to enhance on-\hich\af0\dbch\af31505\loch\f0 
site supervision. On-site project supervision process is essentially the responsibility of the supervisory company, which is usually appointed by a competitive selection process. Macionis and Millican (2005) highlight that as operations mature, the need f
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
r constant on-site supervision reduces. In the Queensland experience this has been after about twelve months operation, at which time the Queensland authorities have found it able to move to a process in which the contractor is formally evaluated for perf
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 rmance against the contract by means of periodic and/or ad hoc formal audits performed by the contract auditor. 
\par }\pard \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Young (2008) on his part observed that management by contractual outcomes was found to be problematic and the management of work processes rema\hich\af0\dbch\af31505\loch\f0 
ined a necessity to ensure quality outcomes. Outsourcing is a change management strategy but is not a panacea to financial, quality and work practice issues. Effective management of process and people is still required to ensure success while Kadefors (20
0\hich\af0\dbch\af31505\loch\f0 
8) observed that in UK outsourced health services in monitoring of contractual performance, the opinion of both clients and contractors was that this area has previously not received enough attention but is currently developing as contracting experience i
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 
creases. Heinbuch (1996) recommended that to attain effective contract performance, managers will want to: initiate the process in accordance with hospital-level directives; gather information, both internally and externally to inform comparative analyses
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
of costs and levels of service; obtain and consider multiple-bids, when the market is competitive; and develop and implement, from the outset, a process for both monitoring the process leading to a contract and monitoring implementation and on-going servi
\hich\af0\dbch\af31505\loch\f0 c\hich\af0\dbch\af31505\loch\f0 e delivery.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412576}{\*\bkmkstart _Toc318414230}\hich\af0\dbch\af31505\loch\f0 5.2.2. Contract accounting and service delivery in Urban Local Authorities{\*\bkmkend _Toc318412576}
{\*\bkmkend _Toc318414230}
\par }\pard\plain \ltrpar\qj \li0\ri0\sa200\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 On contract accounting, the study found out that}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0   }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 KCCA observed some good procurement contract accounting conditions \hich\af0\dbch\af31505\loch\f0 
that reinforce achievement of value for money in public procurement significant in always ensuring that individual payments do not exceed the cost or value of the deliverable, ensuring that individual payments do not exceed the cost or value of the work t
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 
 which it is linked, always ensuring that regular interim payments are based on general progress or work performed, and ensuring that all associated assets costs where applicable were honored by the parties. 
\par \hich\af0\dbch\af31505\loch\f0 On the contrary, KCCA  manifested failures to c\hich\af0\dbch\af31505\loch\f0 
omply with the statutory contract accounting requirements of ensuring that advance payments are made only where applicable, always ensuring that any advance payment security was issued before making advance payments, ensuring that stage payment are linked
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
to specific deliverables stated in specific amounts, obtaining a payment security if during the delivery of the contract risk or title remains with the provider, making deduction of the contract value comparable with the lost performance opportunity follo
\hich\af0\dbch\af31505\loch\f0 w\hich\af0\dbch\af31505\loch\f0 
ing failure to meet required performance, linking final payments to full satisfaction of the desired level of performance and  ensuring that all financial obligations with its contractors are promptly met. 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang9\langfe1033\langnp9\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 There was a high positive significant relationshi\hich\af0\dbch\af31505\loch\f0 
p between contract accounting and service delivery (r = 0.496** and p = 0.000). Contract accounting was the second highest predictor of the variance in service delivery as it predicted 23.8% of the variance in service delivery by KCCA.  The implication is
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 that to achieve responsive, quality services, and cost effectiveness, KCCA should effectively observe and enforce contract accounting mandatory requirements.
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang9\langfe1033\langnp9\insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 The above study findings and observations on contract accounting and service delivery echo what }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 T\hich\af0\dbch\af31505\loch\f0 
hai (2004) highlights that the minimum performance levels are determined by technical (outcome) related dimensions such as, quality, quantity, availability, legislative, maintainability, capacity, comfort, appearance and safety. Payment must be made only 
\hich\af0\dbch\af31505\loch\f0 f\hich\af0\dbch\af31505\loch\f0 
or services that meet the required levels of service and places the whole contractual emphasis on the purpose of the service to be performed, rather than the manner by which work is to be performed. Failure by the supplier to deliver the minimum performan
\hich\af0\dbch\af31505\loch\f0 c\hich\af0\dbch\af31505\loch\f0 
e outcomes results in a deduction of the contract value, comparable with the lost performance opportunity. Conversely, extra or additional value delivered above and beyond the minimum performance levels results in a reward or increase in contract value, c
\hich\af0\dbch\af31505\loch\f0 o\hich\af0\dbch\af31505\loch\f0 mparable with the additional value delivered. 
\par }\pard \ltrpar\qj \li0\ri0\sa200\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang9\langfe1033\langnp9\insrsid4024673 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412577}{\*\bkmkstart _Toc318414231}\hich\af0\dbch\af31505\loch\f0 5.2.3. Contract termination/close out and service delivery in Urban Local Authorities{\*\bkmkend _Toc318412577}
{\*\bkmkend _Toc318414231}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study found out that contract termination was not effectively bein\hich\af0\dbch\af31505\loch\f0 
g carried out by KCCA significant in failure by KCCA to: always submit a recommendation for termination whenever they believe that the contract should be terminated, parties making recommendation for termination of contract if all avenues for dispute reso
\hich\af0\dbch\af31505\loch\f0 l\hich\af0\dbch\af31505\loch\f0 
utions have failed, promptly undertaking efforts to ensure that contracts with contractor were terminated if they do not perform to expectations stipulated. KCCA further manifested failures to always ensure that no contract was terminated prior to obtaini
\hich\af0\dbch\af31505\loch\f0 n\hich\af0\dbch\af31505\loch\f0 
g the approval of the relevant stakeholders, KCCA always ensuring that contracts were terminated in accordance to established contract termination terms. The above observed failures ultimately lead to poor service delivery by the urban authority. 
\par 
\par \hich\af0\dbch\af31505\loch\f0  Simila\hich\af0\dbch\af31505\loch\f0 rly, the entity did not comply with effective contract closure mandatory conditions by not observing}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 the requirement that: all awarded contracts were phased/closed out on time following meeting the requirements, not ensuring that all contract obligations w
\hich\af0\dbch\af31505\loch\f0 
ere complete prior to closure of the contract, failure to incorporation all changes in contract in the final document failure to perform contract Audits were always performed before closure of contracts, and  failure to always conducted a vendor rating/ap
\hich\af0\dbch\af31505\loch\f0 p\hich\af0\dbch\af31505\loch\f0 
raisal at the end of the contract. The failure to observe the contract closure conditions/requirements violets procurement contract best practices which lead to constraints in achieving responsiveness of the entity, quality services and value for money/co
\hich\af0\dbch\af31505\loch\f0 s\hich\af0\dbch\af31505\loch\f0 t effectiveness contracting. 
\par }\pard \ltrpar\qj \li0\ri0\sa200\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang9\langfe1033\langnp9\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
There was a high positive significant relationship between contract termination/closure and service delivery (r = 0.320** and p = 0.000). Contract termination/closure was a significant predictor of the variance in service deli
\hich\af0\dbch\af31505\loch\f0 
very as it predicted 9.3% of the variance in service delivery by KCCA.  The implication is that to achieve responsive, quality services, and cost effectiveness, KCCA should effectively observe and enforce contract termination and closure as deem appropria
\hich\af0\dbch\af31505\loch\f0 t\hich\af0\dbch\af31505\loch\f0 e. 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
The above study findings on contract termination/closure are similar to what Lee (1996) noted that in cases where arbitration does not work and the contract must be terminated, the consequences of termination must be taken into account and appropriate 
\hich\af0\dbch\af31505\loch\f0 
provisions made in the contract. In particular, these provisions should cover issues such as: buy back arrangements for equipment; transfer of relevant third party contracts and leases (such as maintenance contracts); transfer of staff; and guarantee by t
\hich\af0\dbch\af31505\loch\f0 h\hich\af0\dbch\af31505\loch\f0 
e vendor to assist and cooperate.  Thai (2004) on his part recommends that there should also be explicit agreement in relation to the termination of services in cases where service levels are not met or when the vendor goes into liquidation, etc. Ackeman 
\hich\af0\dbch\af31505\loch\f0 (\hich\af0\dbch\af31505\loch\f0 
1996) in support noted that sometimes it is the service failures themselves which cause a termination of the partnership and that service failures may take place for financial reasons as just described, but they may also take place because of the apparent
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 inability of the contractor to satisfy the service levels required by the buyer and the partnership is ended to satisfy the requirements of the contract of service.
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang9\langfe1033\langnp9\insrsid4024673 
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 On contract closure, Thai (2004) noted that usually contractors honor their contracts and \hich\af0\dbch\af31505\loch\f0 
when the contract is honored, the contract has to be closed out. Contract closure involves several activities and requirements that include; meeting all contractual issues, all changes if any being incorporated in the final document, all deliverables item
\hich\af0\dbch\af31505\loch\f0 s\hich\af0\dbch\af31505\loch\f0 
 have been received, all bailed (borrowed) equipment and all classified documents have been returned and final payments made. Once all these items are complete, the procurement official or contract administrator writes formal closure documents containing 
\hich\af0\dbch\af31505\loch\f0 a\hich\af0\dbch\af31505\loch\f0 
 narrative of the contract strength and weaknesses in the performance of the contract for future references. In complement, Zou, et.al (2007) reported that in China, all contracts/projects are required to be audited at practical completion stage. This aud
\hich\af0\dbch\af31505\loch\f0 i\hich\af0\dbch\af31505\loch\f0 
t is essentially a final account audit, and must be instigated by the client. This audit will identify final project cost and reconcile the makeup of this final price. For government funded projects, the government audit bureau conducts the audit while th
\hich\af0\dbch\af31505\loch\f0 e\hich\af0\dbch\af31505\loch\f0  non-government funded works are audited by an accredited specialist audit company.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par {\*\bkmkstart _Toc318412578}{\*\bkmkstart _Toc318414232}\hich\af0\dbch\af31505\loch\f0 5.3. Conclusions{\*\bkmkend _Toc318412578}{\*\bkmkend _Toc318414232}
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study made the following conclusions based on the key objectives, hypothesis and discussions on th\hich\af0\dbch\af31505\loch\f0 e study findings: 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412579}{\*\bkmkstart _Toc318414233}\hich\af0\dbch\af31505\loch\f0 5.3.1. Contract monitoring and service delivery in Urban Local Authorities{\*\bkmkend _Toc318412579}
{\*\bkmkend _Toc318414233}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study concluded that the prevailing contract monitoring situation in the entity significantly influe}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid15207326 \hich\af0\dbch\af31505\loch\f0 
nced service delivery in urban A}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 uthorites of Uganda .Noticeable failures to monitor awarded contracts by the PDE strictly put service deliv}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid15207326 \hich\af0\dbch\af31505\loch\f0 e}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 ry into a precarious situation.Hence effort was needed by the urban authorities to effectively monitor contractual p
\hich\af0\dbch\af31505\loch\f0 erformance, manage contractual conflicts }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid14904093 \hich\af0\dbch\af31505\loch\f0 and based}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
 on the established indicators and measures. 
\par 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid12787910 {\*\bkmkstart _Toc318412580}{\*\bkmkstart _Toc318414234}\page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
5.3.2. Contract payment and service delivery in Urban Local Authorities{\*\bkmkend _Toc318412580}{\*\bkmkend _Toc318414234}
\par }\pard\plain \ltrpar\qj \li0\ri0\sa200\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study concluded that the prev\hich\af0\dbch\af31505\loch\f0 
ailing contract payment and accounting practices had a significant influence on the responsiveness, service quality and cost effectiveness of urban authorities in Uganda.The reseacher learnt that by failing to comply with the statutory contract accounting
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 reguirements relating to advance payment, stage payment, payment security and final payments conditions}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid15207326 \hich\af0\dbch\af31505\loch\f0  . }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 ,KCCA as a PDE did not comply with the mandatory reguirements of contract accounting as stipulated in the (PPDA  Act and Regulations, 2003; Local Gove
\hich\af0\dbch\af31505\loch\f0 rnment PPDA Regulations, 2006).    
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412581}{\*\bkmkstart _Toc318414235}\hich\af0\dbch\af31505\loch\f0 5.3.3. Contract termination/close out and service delivery in Urban Local Authorities{\*\bkmkend _Toc318412581}
{\*\bkmkend _Toc318414235}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study concluded that the prevailing contract termination/closure statuesque s\hich\af0\dbch\af31505\loch\f0 
ignificantly influenced service delivery this was evidenced in  poor responsiveness, service quality and cost effectiveness of urban local authorities in Uganda.  There was  need by urban authorities to be mindful of the mandatory contract termination and
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 
close out requirements for improved service delivery since the researcher learnt that emphasis on the proper contract termination and close out conditions will result in 9.3% of the improvement in service delivery by KCCA. 
\par 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412582}{\*\bkmkstart _Toc318414236}\hich\af0\dbch\af31505\loch\f0 5.4. \hich\af0\dbch\af31505\loch\f0 Recommendations{\*\bkmkend _Toc318412582}{\*\bkmkend _Toc318414236}
\hich\af0\dbch\af31505\loch\f0   
\par {\*\bkmkstart _Toc318412583}{\*\bkmkstart _Toc318414237}\hich\af0\dbch\af31505\loch\f0 5.4.1. Contract monitoring and service delivery in Urban Local Authorities{\*\bkmkend _Toc318412583}{\*\bkmkend _Toc318414237}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The PPDA Authority, Ministry of Local Government, Urban Local Authorities, and othe
\hich\af0\dbch\af31505\loch\f0 r interested stakeholders should:
\par \hich\af0\dbch\af31505\loch\f0 Strive to perform their roles and ensure that urban authorities through their accounting officers enforce their mandatory and contractual roles of monitoring contract quality, contractual conflict and contractor performanc
\hich\af0\dbch\af31505\loch\f0 e management for sustained service delivery. 
\par \hich\af0\dbch\af31505\loch\f0 Emphasise that the urban authorities always ensure that there are additional committees to supervise contracts, ensuring that a provider meets all performance or delivery obligations in accordance with the term
\hich\af0\dbch\af31505\loch\f0 
s and conditions of the contract, soliciting all required documentation in accordance with terms and conditions of a contract from contractors, ensuring that the contractors delivers on the agreed time, and generating timely contract monitoring reports on
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 each contract.}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  
\par }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 The management of urban local governments authorities should emphasize the management of contract monitoring since 100% obse\hich\af0\dbch\af31505\loch\f0 
rvance of the contract monitoring consideration will result in 27.1% of the improvement in service delivery by KCCA.
\par }\pard \ltrpar\qj \li360\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin360\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412584}{\*\bkmkstart _Toc318414238}\hich\af0\dbch\af31505\loch\f0 5.4.2. Contract payment and service delivery in Urban Local Authorities{\*\bkmkend _Toc318412584}
{\*\bkmkend _Toc318414238}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The PPDA Autho\hich\af0\dbch\af31505\loch\f0 rity, Ministry of local government, urban local authorities and other interested stakeholders should:
\par \hich\af0\dbch\af31505\loch\f0 Strive to perform their roles and ensure that urban authorities through their accounting officers enforce their mandatory and contractual roles of contrac\hich\af0\dbch\af31505\loch\f0 
t accounting with respect of interim and final payments. 
\par }\pard \ltrpar\qj \li0\ri0\sa200\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Emphasise that the urban authorities comply with the statutory contract accounting requirements relating to advance payment conditions, stage payment, payment security conditions, final payments con\hich\af0\dbch\af31505\loch\f0 ditions. 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
The management of urban local government authorities should emphasize the proper contract accounting standards since 100% observance of the accounting standards will result in 23.8% of the improvement in service delivery by KCCA.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412585}{\*\bkmkstart _Toc318414239}\hich\af0\dbch\af31505\loch\f0 5.4.3. Contract termination/close out and service delivery in Urban Local Authorities{\*\bkmkend _Toc318412585}
{\*\bkmkend _Toc318414239}
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The PPDA Authority, Ministry of local government, urban local authorities and other interested stakeholders should:
\par \hich\af0\dbch\af31505\loch\f0 Strive to perform their roles and ensure that urban authorities through their accounting officers enforce their mandatory and contractual roles of contract termination and closure for improved service delivery.  
\par \hich\af0\dbch\af31505\loch\f0 Emphasise submitting a recommendation for t\hich\af0\dbch\af31505\loch\f0 
ermination whenever they believe that the contract should be terminated, parties making recommendation for termination of contract if all avenues for dispute resolutions have failed, promptly undertaking efforts to ensure that contracts with contractor we
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 
e terminated if they do not perform to expectations stipulated. Such efforts should extend to always ensuring that no contract was terminated prior to obtaining the approval of the relevant stakeholders, KCCA always ensuring that contracts were terminated
\hich\af0\dbch\af31505\loch\f0  \hich\af0\dbch\af31505\loch\f0 in accordance to established contract termination terms. 
\par \hich\af0\dbch\af31505\loch\f0 Always comply with effective contract closure mandatory conditions by observing}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 the requirement that: all awarded contracts were phased/closed out on time following meeting the requirements, ensurin\hich\af0\dbch\af31505\loch\f0 
g that all contract obligations were complete prior to closure of the contract, incorporation of all changes in contract in the final document, performing contract Audits and vendor rating/appraisal at the end of the contract. 
\par \hich\af0\dbch\af31505\loch\f0 Emphasise the proper contrac\hich\af0\dbch\af31505\loch\f0 
t termination and close out conditions since 100% observance of contract termination and closeout conditions will result in 9.3% of the improvement in service delivery by KCCA.
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid14904093 {\*\bkmkstart _Toc318412586}{\*\bkmkstart _Toc318414240}\page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 5.5. Limitations of the study{\*\bkmkend _Toc318412586}
{\*\bkmkend _Toc318414240}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\tx3420\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
This study was only limited to KCCA among the over 80 Urban authorities in Uganda which limits the generalization of the study findings. Similarly, the study used only KCCA officials and the members of the public to gather the data but did not include
\hich\af0\dbch\af31505\loch\f0  other stakeholders such as PPDA authority, Ministries concerned with Local government and Finance to give a broader national perspective on contract management and service delivery in urban authorities of Uganda. 
\par \hich\af0\dbch\af31505\loch\f0 Similarly, the local literature concernin\hich\af0\dbch\af31505\loch\f0 
g contract management and service delivery was scanty; this made compilation of the literature section of this study quite hectic. However, the researcher used literature from other developed countries. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid15490596 {\*\bkmkstart _Toc318412587}{\*\bkmkstart _Toc318414241}
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 5.6. Contributions of th\hich\af0\dbch\af31505\loch\f0 e study{\*\bkmkend _Toc318412587}{\*\bkmkend _Toc318414241}
\par }\pard\plain \ltrpar\qj \li0\ri0\sb100\sa100\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
The study has helped the management of KCCA to appreciate the importance of contract monitoring and payment/accounting, termination and closeout and how they influence service delivery in the KCCA and the need to effective\hich\af0\dbch\af31505\loch\f0 
ly manage procurement contracts. Adoption of the study recommendations will go a long way improving service delivery not only in KCCA but in other urban authorities in Uganda and other developing countries using decentralized system of governance. 
\par \hich\af0\dbch\af31505\loch\f0 The stu\hich\af0\dbch\af31505\loch\f0 
dy has also created new knowledge in the area of public procurement and contract management in urbanized service delivery in developing countries which are reforming their procurement systems for improved service delivery through its findings. 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid14904093 {\*\bkmkstart _Toc318412588}{\*\bkmkstart _Toc318414242}\page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 5.7. Recommendations for further studies
{\*\bkmkend _Toc318412588}{\*\bkmkend _Toc318414242}
\par }\pard\plain \ltrpar\qj \li0\ri0\sa200\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The study found that contract management dimensions of contract monitoring, contract payment, contract termination/closure all predicted 60.2% of the variance in the service
\hich\af0\dbch\af31505\loch\f0 
 delivery by KCCA while other variable predicted 39.8% of the variance in performance. Other studies need to be conducted to establish the extent to which the public procurement laws and the influence of other stakeholders could have contributed to the va
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 iance in service delivery. 
\par }\pard\plain \ltrpar\s1\qc \li0\ri0\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \kerning36\insrsid4024673 \page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412589}{\*\bkmkstart _Toc318414243}\hich\af0\dbch\af31505\loch\f0 REFERENCES{\*\bkmkend _Toc318412589}{\*\bkmkend _Toc318414243}
\par }\pard\plain \ltrpar\qc \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\kerning36\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Acharya, N.K, Lee, Y.D., & Im, H,M.(2006).Conflicting factors in construction projects: 

\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Korean  perspective; }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Engineering, Construction and Architectural managemen\hich\af0\dbch\af31505\loch\f0 t,}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  13,(6), 543-566  
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Ackerman, K. (1996). Pitfalls in logistics partnerships. }{\rtlch\fcs1 \ai\af0 
\ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 International journal of Physical 
\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 distribution and Logistics management,}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  26 (3), 35-37
\par }\pard \ltrpar\qj \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af43 \ltrch\fcs0 \f43\insrsid4024673 \hich\af43\dbch\af31505\loch\f43 \hich\f43 Arditi, D., & G\'fc\loch\f43 \hich\f43 nayd\'fd\loch\f43 
n, H. M. (1998), \hich\f43 \lquote \loch\f43 Perceptions of process quality in building 
\par }\pard \ltrpar\qj \fi720\li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 projects\hich\f0 \rquote \loch\f0 , }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 
\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Journal of Management in Engineering ASCE}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 , Vol. 15(2), pp 43-53
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \cf20\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Agaba, E & Shipman, N. (2007). Public Procurement Reforms in Developing Countries: 

\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \cf20\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The Ugandan Experience}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang2057\langfe1033\langnp2057\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Amin, E.M. (2005). }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 
\i\lang2057\langfe1033\langnp2057\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Social Science Research; Conception, Methodology and An\hich\af0\dbch\af31505\loch\f0 alysis,}{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang2057\langfe1033\langnp2057\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0  
\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \lang2057\langfe1033\langnp2057\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Makerere University Printery.
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 Argyres, N., Berkovitz, J. & Mayer, K.J. (2006). \'93\loch\f0 
Complementarity and evolution of 
\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 contractual}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang2057\langfe1033\langnp2057\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 provisions: an empirical study of IT services contracts\'94\loch\f0 , }{\rtlch\fcs1 
\ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Organization Science,}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  18}{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang2057\langfe1033\langnp2057\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 (}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 1) 3-19.}{\rtlch\fcs1 \af0 \ltrch\fcs0 \lang2057\langfe1033\langnp2057\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Arditi, D. & Gunaydin, H.M. (\hich\af0\dbch\af31505\loch\f0 \hich\f0 1998). \'93\loch\f0 
Factors that affect process quality in the life cycle 
\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 of building projects\'94\loch\f0 , }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 
\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Journal of Construction Engineering and Management,}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  May/June, pp. 194-203.}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\lang2057\langfe1033\langnp2057\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Atkin, B. & Brooks, A. (2000). }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Total Facilities Management}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 , Blackwell, Oxford
\par \hich\af0\dbch\af31505\loch\f0 Auditor General R\hich\af0\dbch\af31505\loch\f0 eport 2005
\par \hich\af0\dbch\af31505\loch\f0 \hich\f0 Barthe\'b4\loch\f0 \hich\f0 lemy, J.(2003). \'93\loch\f0 \hich\f0 The hard and soft sides of IT outsourcing management\'94\loch\f0 , 
\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 European}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Management Journal,}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  (21) 5, 539-48. 
\par }\pard \ltrpar\qj \fi180\li-180\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin-180\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 Barthelemy, J. & Geyer, D. (2004). \'93\loch\f0 
The determinants of total IT outsourcing: an 
\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 empirical  investigation of French an\hich\af0\dbch\af31505\loch\f0 \hich\f0 
d German firms\'94\loch\f0 , }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 The Journal of Computer Information}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ai\af0 
\ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Systems, }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 44 (3), 91-7.
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 Berg, J., Dickhaut, J. & McCabe, K. (1995). \'93\loch\f0 \hich\f0 
Trust, reciprocity and social history\'94\loch\f0 , 
\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Games and Economic Behavior}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 , 10 (1)122-142.}{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 Carmen, B.  C., Enrique, M.A, & Mar\'ed\loch\f0 a, E. S.(2005)
\hich\af0\dbch\af31505\loch\f0 . "Consequences of market 
\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 orientation for  customers and employees", }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 
\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 European Journal of Marketing,}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  Vol.39, 5/6, pp.646 - 675
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Chan, A., Wong, F., & Lam, P.(2005). Assessing quality relationships in public housing : 

\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 an empirical  study. }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 International journal of quality and reliability management}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 , 23 (8), 909-927
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Crosby, P. (1980). }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Quality is Free,}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  McGraw-Hill, New York, NY.
\par \hich\af0\dbch\af31505\loch\f0 Darwin, J., Duberley, J., & Johnson, P. (2000).}{\rtlch\fcs1 \af0 \ltrch\fcs0 \kerning36\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  Contracting in ten English local 
\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \kerning36\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 authorities: preferences and pract\hich\af0\dbch\af31505\loch\f0 ices.}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 International Journal of Public Sector Management,}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  13(1), 138-57}{\rtlch\fcs1 \af0 \ltrch\fcs0 \kerning36\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Daily Monitor, 12}{\rtlch\fcs1 \af0 \ltrch\fcs0 \super\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 th}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  December, 2008
\par }\pard \ltrpar\qj \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Dean, J. W., & Bowen, D. E. (1994). Management theory and total quality:  Improving 

\par }\pard \ltrpar\qj \li720\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 research and practice through theory development. }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 
\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Academy of Mana\hich\af0\dbch\af31505\loch\f0 gement Review}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 , 19, 392-418
\par }\pard \ltrpar\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Dean, A., & Kiu, C. (2002). Performance monitoring  and quality outcomes in contracted 

\par }\pard \ltrpar\ql \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 services, }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 International Journal of Quality and Reliability Management}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 , 19(4): 396-413
\par }\pard \ltrpar\qj \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 De Looff, L. A. (1997). }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Information Systems Outsourcing\hich\af0\dbch\af31505\loch\f0  Decision Making: A 
\par }\pard \ltrpar\qj \fi720\li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Managerial}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
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\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Dutfield, M.(1992). }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
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\par \hich\af0\dbch\af31505\loch\f0 Harboard, J. (1994). "Competitive and effective internal control in local authorities", 
\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Management Accounting}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 , pp.46-8. 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Heinbuch, S.(1996). Achieving effective service-contracting results: the process is the 

\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 key to success. }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 International Journal of Health Care Quality Assurance}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  9/3 32-40
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 Hunja, R. (2003). \'93\loch\f0 Obstacles to Public Procurement Re
\hich\af0\dbch\af31505\loch\f0 \hich\f0 form in Developing Countries.\'94\loch\f0  In 
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S. Arrowsmith  M. Trybus (Eds.), Public Procurement: the Continuing Revolution (pp. 13-22).
\par }\pard \ltrpar\qj \li0\ri0\sa120\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Juran, J.M. (1989). }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\cf1\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Juran on Leadership for Quality: An Executive Handbook}{\rtlch\fcs1 \af0 \ltrch\fcs0 \cf1\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 , The Free 
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\par }\pard \ltrpar\qj \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Johnson, P., & Durberley, J. (2003). Reflexivity in Management Research. }{\rtlch\fcs1 
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\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Kadefors, A. (2008). Contracting in FM: collabora\hich\af0\dbch\af31505\loch\f0 
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\par }\pard \ltrpar\qj \li720\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Bartunek J (eds.). Hidden Conflict in Organizations: Uncovering Behind-the-Scenes Disputes, Newbury Park, CA: Sage, 1-31
\par }\pard \ltrpar\qj \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Krejcie, R.V., & Morgan, D.W.(1\hich\af0\dbch\af31505\loch\f0 \hich\f0 970). \'93}{
\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Determining Sample Size for Research 
\par }\pard \ltrpar\qj \fi720\li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 Activities\'94\loch\f0 , Educational and Psychological Measurement}{
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 , Sage publications}{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Lee, M. (1996). IT outsourcing contracts: practical issues for management. }{\rtlch\fcs1 
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\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Management & Data Systems }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
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\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Lin, C.H., \hich\af0\dbch\af31505\loch\f0 
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\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 from a system dynamics perspective, }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 
\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Technovation }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 26, 473-482}{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
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American Sociological 
\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Review}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
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\par }\pard \ltrpar\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 Madhok, A. (2006). \'93\loch\f0 
Opportunism, trust and knowledge: the management of firm value 
\par }\pard \ltrpar\ql \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 and the value of firm management\'94\loch\f0 
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\par }\pard \ltrpar\ql \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 A Canadian Perspective\'94\loch\f0  A presentation to the ACA 125}{
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\par }\pard \ltrpar\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Malhotr\hich\af0\dbch\af31505\loch\f0 \hich\f0 a, D., & Murninghan, J.K. (2002). \'93
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\par }\pard \ltrpar\ql \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 trust\'94\loch\f0 , }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
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\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Mark Smith (2003) Contract Management for Procurement Best Practices 
\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 <}{\rtlch\fcs1 \af0 \ltrch\fcs0 \ul\cf2\insrsid4024673 
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\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Mugenda, M.O, and Mugenda A.G (2000). }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
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\par }\pard \ltrpar\qj \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Nirmal, K.A., Young. D.L, Hae, K (2006}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
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\par }\pard \ltrpar\qj \li720\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Construction Industry}{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
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\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Odiambo, W & Kamau, P. (2003). Public procurement: Lessons from Kenya, Tanzania 
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\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Odeyinka, John L, Kaka, A. (2008). An eva\hich\af0\dbch\af31505\loch\f0 
luation of risk factors impacting Construction 
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\par }\pard \ltrpar\qj \li720\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \cf20\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 labyrinth?, In  }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\cf20\insrsid4024673 
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\af0 \ltrch\fcs0 \cf20\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 . WILLCOCKS L., FEENY, D.F. and ISLEI, G. (eds.).The M\hich\af0\dbch\af31505\loch\f0 cGraw-Hill Company, London.
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\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 aftermath }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Journal of Health, Organization and Management,}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  22 (5), 446-464
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 Vlaar, P.W.L., Van den Bosch, F.A.J., & Volberda, H.W. (2006). \'93\loch\f0 C
\hich\af0\dbch\af31505\loch\f0 oping with problems 
\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 \hich\f0 
of understanding in inter-organizational relationships: using formalization as means to make sense\'94\loch\f0 , }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Organization Studies}{\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 , 27 (11), 1617-38.
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Winters, P. (2005). Changing your outsourcing partner: how to survive the transition. 

\par }\pard \ltrpar\qj \fi720\li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Journal\hich\af0\dbch\af31505\loch\f0  of  Facilities Management, }{
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 4(1), 72-80. }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \cf20\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 World Bank.(2005).Guidelines: Procurement of Goods and Services by World Bank 
\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \cf20\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Borrowers. The International Bank for Reconstruction and Development. The World Bank,    Washington, D. C.}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Zou, P., Fang, D., Wang, S.,\hich\af0\dbch\af31505\loch\f0 
 &Loosemore, M. (2007). An overview of the Chinese 
\par }\pard \ltrpar\qj \li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 construction market and construction management practice. }{\rtlch\fcs1 \ai\af0 
\ltrch\fcs0 \i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Journal of Technology Management in China,}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  2(2)163-176. 
\par }\pard \ltrpar\qj \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Yin, R.K. (1994), }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Case Study Research}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 : Design and Methods, Sage, London.
\par \hich\af0\dbch\af31505\loch\f0 Young, Z. (2008)\hich\af0\dbch\af31505\loch\f0 . Outsourcing in public health: a case study of contract failure and its 
\par }\pard \ltrpar\qj \li720\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 aftermath", }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 Journal of Health Organization and Management,}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0  Vol. 22 Iss: 5, pp.446 - 464
\par }\pard\plain \ltrpar\s1\qc \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {
\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \page {\*\bkmkstart _Toc318412590}{\*\bkmkstart _Toc318414244}\hich\af0\dbch\af31505\loch\f0 APPENDICES{\*\bkmkend _Toc318412590}{\*\bkmkend _Toc318414244}
\par {\*\bkmkstart _Toc318412591}{\*\bkmkstart _Toc318414245}\hich\af0\dbch\af31505\loch\f0 Appe\hich\af0\dbch\af31505\loch\f0 ndix I: Study Questionnaire{\*\bkmkend _Toc318412591}{\*\bkmkend _Toc318414245}
\par }\pard\plain \ltrpar\ql \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Introduction 
\par }\pard \ltrpar\qj \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Dear respondent,
\par \hich\af0\dbch\af31505\loch\f0 My name is Sarah Si\hich\af0\dbch\af31505\loch\f0 
mwogerere pursuing a Masters course in management studies (Procurement and supply chain management) at Uganda management institute. I am interested in establishing the contribution of Contract management to service delivery in urban local government autho
\hich\af0\dbch\af31505\loch\f0 r\hich\af0\dbch\af31505\loch\f0 ities in Uganda with special interest to KCCA}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0  }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\hich\af0\dbch\af31505\loch\f0 You have been selected as a respondent to provide us with your views on this study. Your views will be kept and treated confidentially in line with the study and at no moment will they be used against you but f
\hich\af0\dbch\af31505\loch\f0 or purposes of achieving the objective of this study. 
\par }\pard \ltrpar\ql \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 SECTION I: BACKGROUND INFORMATION 
\par }\pard \ltrpar\ql \fi-360\li360\ri0\sl360\slmult1\nowidctlpar\tx360\wrapdefault\faauto\rin0\lin360\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 1.\tab 
Job title: Accounting officer [   ] Contract committee members[  ] Division finance officer [   ]  Revenue officer [  ]  Procurement officer [  ] Prequalified ser\hich\af0\dbch\af31505\loch\f0 vice provider [  ]}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 
\par }\pard \ltrpar\qj \fi-360\li360\ri0\sl480\slmult1\nowidctlpar\tx360\wrapdefault\faauto\rin0\lin360\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2.\tab 
Level of education: Secondary [  ]   Tertiary [  ]   University [  ] 
\par \hich\af0\dbch\af31505\loch\f0 3.\tab \hich\f0      The Division/ Organisation you work for\'85\'85\'85\'85\'85\'85\'85\'85\'85\'85\'85\'85\'85\'85\'85.
\par \hich\af0\dbch\af31505\loch\f0 4.\tab How long you have worked with KCCA: 1-3 Years [  ] 4-6 Years  [  ] 7- 10 Years [   ] 10+Years [  \hich\af0\dbch\af31505\loch\f0 ]
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0\pararsid877931 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \page \hich\af0\dbch\af31505\loch\f0 Instructions 
\par }\pard \ltrpar\ql \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Indicate the extent to which you agree with the following experiences in KCCA.
\par }\pard \ltrpar\qj \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Please use the key below to answer the following questions by indicating: (1) for strongly agree (2) for agree, (3) for not sure (4) for disagree (5) for stro\hich\af0\dbch\af31505\loch\f0 ngly disagree }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 

\par }\pard \ltrpar\ql \li0\ri0\sl360\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 SECTION II: CONTRACT MANAGEMENT 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Scale \cell \hich\af0\dbch\af31505\loch\f0 1\cell \hich\af0\dbch\af31505\loch\f0 2\cell 
\hich\af0\dbch\af31505\loch\f0 3\cell \hich\af0\dbch\af31505\loch\f0 4\cell \hich\af0\dbch\af31505\loch\f0 5\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow
}\trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Contract monitoring   }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\row 
\ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Quality }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell 
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl
\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\row \ltrrow}\trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 1.\tab 
KCCA as a procuring and disposal entity and the contractors understand their quality obligations in the contract. \cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2.\tab 
KCCA always supervises its \hich\af0\dbch\af31505\loch\f0 contracts by ensuring that the contractor meets the specified terms and condition of the contract\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow4\irowband4\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 3.\tab 
KCCA always appoints a contract manager with appropriate competencies to manage contracts within the user department\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow5\irowband5\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 4.\tab 
KCCA always gather data\hich\af0\dbch\af31505\loch\f0  on the quality of service/works/goods offered by the contractors\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow6\irowband6\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 5.\tab 
KCCA always make staged reports on the quality of service/works/goods offered by the contractors\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow7\irowband7\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\trowd \irow8\irowband8\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Conflicts \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow8\irowband8\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\row 
\ltrrow}\trowd \irow9\irowband9\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 6.\tab KCCA always identify  and resolve disagreement in performing co
\hich\af0\dbch\af31505\loch\f0 ntractual obligations}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow9\irowband9\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 7.\tab 
KCCA always identify and resolve interferences with others goals during contract performance\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow10\irowband10\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 8.\tab 
In KCCA contract disputes are resolved through confrontations and negotiations\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \trowd \irow11\irowband11\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 9.\tab KCCA endeavors to use arbitration t\hich\af0\dbch\af31505\loch\f0 
o resolve contractual disputes \cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow12\irowband12\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 10.\tab KCCA always avoid legal suits in its contract disputes resolutions \cell \cell \cell 
\cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow13\irowband13\ltrrow\ts11\trgaph108\trleft-108\trbrdrt
\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\trowd \irow14\irowband14\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb
\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 
Contractor performance \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow14\irowband14\ltrrow\ts11\trgaph108\trleft-108
\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\row \ltrrow}\trowd \irow15\irowband15\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 11.\tab 
KCCA always ensure that there additional committees to supervise contracts}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow15\irowband15\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 12.\tab 
KCCA has well established \hich\af0\dbch\af31505\loch\f0 contractor performance indicators in it contracts with contractors \cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow16\irowband16\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 13.\tab 
KCCA has well established contractor performance measures in it contracts with contractors\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow17\irowband17\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 14.\tab 
KCCA always ensures that a provider meets all performance or delivery obligat\hich\af0\dbch\af31505\loch\f0 ions in accordance with the terms and condition of the contract\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow18\irowband18\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 15.\tab 
KCCA always ensures that contractor submit all required documentation in accordance with terms and conditions of a contract. \cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow19\irowband19\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 16.\tab 
KCCA always ensures that the contractor delive\hich\af0\dbch\af31505\loch\f0 rs on the agreed time. \cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow20\irowband20\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 17.\tab 
KCCA generates timely contract monitoring reports on each contract \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow21\irowband21\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil 
\cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\trowd \irow22\irowband22\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par 
\par \hich\af0\dbch\af31505\loch\f0 Payment/accounting }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \trowd \irow22\irowband22\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\row \ltrrow}\trowd \irow23\irowband23\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl
\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 18.\tab KCCA always ensure that advance payments are made only where applicable \cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow23\irowband23\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 19.\tab 
KCCA always ensure that an advance pay\hich\af0\dbch\af31505\loch\f0 ment security is issued before making advance payments \cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow24\irowband24\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 20.\tab 
KCCA always ensure that stage payment linked to specific deliverables stated in specific amounts \cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow25\irowband25\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 21.\tab 
KCCA always ensure that individual payments do not exceed the cost or value of the\hich\af0\dbch\af31505\loch\f0  deliverable\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow26\irowband26\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 22.\tab 
KCCA always ensure that individual payments do not exceed the cost or value of the work to which it is linked\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow27\irowband27\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 23.\tab 
KCCA always ensure obtaining a payment security if during the delivery of the works, services or supplies, risk o\hich\af0\dbch\af31505\loch\f0 r title remains with the provider\cell \cell \cell \cell \cell \cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow28\irowband28\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl
\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 24.\tab KCCA always ensure that regular interim payments are based on general progress or work performed\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow29\irowband29\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 25.\tab 
KCCA always ensure that retained payments are linked to specific contract events such as installations.\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow30\irowband30\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 26.\tab 
KCCA always ensure that failure by the supplier results into deduction of the contract value, comparable with the lost performance opportunity\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow31\irowband31\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 27.\tab 
KCCA always ensure that all associated human costs were applicable are honored by the parties\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow32\irowband32\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 28.\tab 
KCCA always ensure that all associated assets costs were applicable are honored by the parties\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow33\irowband33\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 29.\tab 
KCCA always ensure that final payments are linked to full satisfaction of the desired level of performance\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow34\irowband34\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 30.\tab 
KCCA always ensure that \hich\af0\dbch\af31505\loch\f0 all financial obligations with its contractors are promptly met\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow35\irowband35\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\trowd \irow36\irowband36\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 Contract termination/closure }{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \trowd \irow36\irowband36\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Recommendation for termination \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow37\irowband37\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\row 
\ltrrow}\trowd \irow38\irowband38\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 31.\tab 
KCCA contract managers or procurement and disposal unit  in KCCA always submit a recommendation for termination whene\hich\af0\dbch\af31505\loch\f0 ver they believe that the contract should be terminated\cell \cell \cell \cell \cell \cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow38\irowband38\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl
\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 32.\tab KCCA and its contractors makes recommendation for termination of contract if all avenues for dispute resolutions have failed.\cell \cell \cell \cell \cell \cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow39\irowband39\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl
\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 33.\tab KCCA promptly undertakes efforts to ensure that contra\hich\af0\dbch\af31505\loch\f0 cts with contractor are terminated if they do not perform to expectations stipulated\cell \cell \cell \cell \cell 
\cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow40\irowband40\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 
\trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 34.\tab KCCA always ensure that no contract is terminated prior to obtaining the approval of the relevant stakeholders\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow41\irowband41\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 35.\tab 
KCCA always ensure that contracts are te\hich\af0\dbch\af31505\loch\f0 rminated in accordance to established contract termination terms \cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow42\irowband42\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\trowd \irow43\irowband43\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 Contract close out }{\rtlch\fcs1 \ai\af0 \ltrch\fcs0 \i\insrsid4024673 \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 
\ltrch\fcs0 \insrsid4024673 \trowd \irow43\irowband43\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8856\clshdrawnil \cellx8748\row \ltrrow}\trowd \irow44\irowband44\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 
\trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 36.\tab KCCA always ensures that all awarded contracts are phased/closed out following meeting the requirements\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow44\irowband44\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 37.\tab 
KCCA always ensures that all contract obliga\hich\af0\dbch\af31505\loch\f0 tions are complete prior to closure of the contract\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow45\irowband45\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr
\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 38.\tab 
Contact closure in KCCA involves incorporation of all changes in contract in the final document\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \trowd \irow46\irowband46\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 39.\tab 
Contract Audits are performed before closure of contracts in KCCA \cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \trowd \irow47\irowband47\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 40.\tab KCCA always\hich\af0\dbch\af31505\loch\f0 
 conduct a vendor rating/appraisal at the end of the contract\cell \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \trowd \irow48\irowband48\lastrow \ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7176\clshdrawnil \cellx7068\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7404\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx7740\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8076\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8412\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth336\clshdrawnil \cellx8748\row }\pard \ltrpar
\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\par }\pard \ltrpar\qj \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 SECTION II: SERVICE DELIVERY 
\par \ltrrow}\trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil \cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Responsiveness\cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell 
\cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow0\irowband0\ltrrow\ts11\trgaph108\trleft-108\trbrdrt
\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil \cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 1.\tab KCCA always provide for the aspiration of its community  \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow1\irowband1\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil 
\cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 2.\tab 
KCCA always provide the expectations of its community\cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow2\irowband2\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil 
\cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 3.\tab KCC
\hich\af0\dbch\af31505\loch\f0 A always  provide the needs of its community \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow3\irowband3\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil 
\cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 4.\tab 
KCCA always strives to improve on the aspirations, expectations and needs of its community\cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow4\irowband4\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil 
\cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\trowd \irow5\irowband5\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8840\clshdrawnil \cellx8732\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Quality of services}{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell 
}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow5\irowband5\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 
\trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth8840\clshdrawnil \cellx8732\row \ltrrow}\trowd \irow6\irowband6\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil \cellx7235\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 5.\tab 
The delivery of health service by KCCA is reliable \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow6\irowband6\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil 
\cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 6.\tab 
The delivery of edu\hich\af0\dbch\af31505\loch\f0 cational services in KCCA is adequate \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow7\irowband7\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil 
\cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 7.\tab 
There are adequate core development infrastructures in Kampala. \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow8\irowband8\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil 
\cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 8.\tab 
The sanitation and drainage systems in KCCA are in good conditions.\cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow9\irowband9\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil 
\cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 9.\tab 
KCCA has a favorable rating on quality services achieveme\hich\af0\dbch\af31505\loch\f0 nt among local urban authorities \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow10\irowband10\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil 
\cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 10.\tab 
KCCA has a favorable rating on quality services achievement among regional and international  urban authorities\cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow11\irowband11\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil 
\cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\trowd \irow12\irowband12\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 
\trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8840\clshdrawnil \cellx8732\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \ab\ai\af0 \ltrch\fcs0 \b\i\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Cost effectiveness \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1
\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow12\irowband12\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 
\trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth8840\clshdrawnil 
\cellx8732\row \ltrrow}\trowd \irow13\irowband13\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil \cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 11.\tab There is adherence to accountability practices in KCCA\cell }{\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\trowd \irow13\irowband13\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil \cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 12.\tab Ther\hich\af0\dbch\af31505\loch\f0 e is transparency in the delivery of services in KCCA
\cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \trowd \irow14\irowband14\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt
\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil \cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 13.\tab KCCA meets its mandate at the lowest costs possible \cell }{\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 
\trowd \irow15\irowband15\ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil \cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 14.\tab KCCA meets its mandate within its budgets \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow16\irowband16\ltrrow
\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 
\clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil \cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil 
\cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt
\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row \ltrrow}\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\intbl\wrapdefault\faauto\rin0\lin0 {
\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 15.\tab KCCA has achieved value for money in its service delivery \cell }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \cell \cell \cell \cell \cell }\pard \ltrpar
\ql \li0\ri0\sa200\sl276\slmult1\widctlpar\intbl\wrapdefault\aspalpha\aspnum\faauto\adjustright\rin0\lin0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \trowd \irow17\irowband17\lastrow \ltrrow\ts11\trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl
\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trftsWidth1\trpaddl108\trpaddr108\trpaddfl3\trpaddfr3\tblind0\tblindtype3 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth7343\clshdrawnil \cellx7235\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth251\clshdrawnil \cellx7486\clvertalt\clbrdrt\brdrs\brdrw15 
\clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth334\clshdrawnil \cellx7820\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 
\cltxlrtb\clftsWidth3\clwWidth332\clshdrawnil \cellx8152\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth249\clshdrawnil \cellx8401\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl
\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb\clftsWidth3\clwWidth331\clshdrawnil \cellx8732\row }\pard\plain \ltrpar\s1\ql \li0\ri0\sb100\sa100\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 
\af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 {\*\bkmkstart _Toc318412592}{\*\bkmkstart _Toc318414246}
\hich\af0\dbch\af31505\loch\f0 Thank you for your cooperation }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\kerning36\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Appendix II: Interview guide for contracts committee members and procurement officers
{\*\bkmkend _Toc318412592}{\*\bkmkend _Toc318414246}
\par }\pard \ltrpar\s1\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid2319375 {\*\bkmkstart _Toc318412593}{\*\bkmkstart _Toc318414247}\page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 
\b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Appendix II: Interview guide for KCCA Officials{\*\bkmkend _Toc318412593}{\*\bkmkend _Toc318414247}\hich\af0\dbch\af31505\loch\f0  
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 
\par \hich\af0\dbch\af31505\loch\f0 Introduction: Self introduction 
\par 
\par }\pard \ltrpar\ql \fi-360\li720\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin720\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 1.\tab Describe how KCCA ensures that quality is achieved from contracts 

\par \hich\af0\dbch\af31505\loch\f0 2.\tab How does KCCA monitor contract schedules? 
\par \hich\af0\dbch\af31505\loch\f0 3.\tab How are conflicts with contractors managed in KCCA? 
\par \hich\af0\dbch\af31505\loch\f0 4.\tab How does KCCA monitor the perfo\hich\af0\dbch\af31505\loch\f0 rmance of contractors? 
\par \hich\af0\dbch\af31505\loch\f0 5.\tab What considerations are taken before payments is made to contractors? 
\par \hich\af0\dbch\af31505\loch\f0 6.\tab How has KCCA ensured that contractors are paid on time? 
\par \hich\af0\dbch\af31505\loch\f0 7.\tab What constraint does KCCA encounter in paying contractors? 
\par \hich\af0\dbch\af31505\loch\f0 8.\tab \hich\af0\dbch\af31505\loch\f0 What constraint does KCCA encounter in receiving remittances from contractors? 
\par \hich\af0\dbch\af31505\loch\f0 9.\tab What considerations does KCCA take before considering contract termination 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\sb100\sa100\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 
\af0 \ltrch\fcs0 \insrsid4024673 {\*\bkmkstart _Toc318412594}{\*\bkmkstart _Toc318414248}\hich\af0\dbch\af31505\loch\f0 10.\tab What considerations do}{\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid2319375 
\par \page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\kerning36\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Appendix III: Interview guide for members o\hich\af0\dbch\af31505\loch\f0 f the public{\*\bkmkend _Toc318412594}{\*\bkmkend _Toc318414248}
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 
\par }\pard \ltrpar\ql \li0\ri0\sl480\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 \hich\af0\dbch\af31505\loch\f0 How reliable are the services you receive from KCCA 
\par \hich\af0\dbch\af31505\loch\f0 How prompt do you receive the services from KCCA?
\par \hich\af0\dbch\af31505\loch\f0 What is the quality of services you receive from KCCA?
\par \hich\af0\dbch\af31505\loch\f0 What changes do you want to see in the delivery of service\hich\af0\dbch\af31505\loch\f0 s by KCCA?
\par 
\par 
\par }\pard \ltrpar\ql \li0\ri0\sa200\sl276\slmult1\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\kerning36\insrsid4024673 
\par }\pard \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 {\rtlch\fcs1 \af0 \ltrch\fcs0 \insrsid4024673 
\par 
\par 
\par 
\par 
\par 
\par 
\par 
\par 
\par }\pard\plain \ltrpar\s1\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\outlinelevel0\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \ab\af0 
\ltrch\fcs0 \b\insrsid15363089 {\*\bkmkstart _Toc318412595}{\*\bkmkstart _Toc318414249}\page }{\rtlch\fcs1 \ab\af0 \ltrch\fcs0 \b\insrsid4024673 \hich\af0\dbch\af31505\loch\f0 Appendix IV: Letter of recommendation for field research.
{\*\bkmkend _Toc318412595}{\*\bkmkend _Toc318414249}
\par }\pard\plain \ltrpar\ql \li0\ri0\nowidctlpar\wrapdefault\faauto\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\loch\af0\hich\af0\dbch\af31505\cgrid\langnp1033\langfenp1033 {\rtlch\fcs1 \af0 \ltrch\fcs0 
\insrsid4024673 
\par 
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